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F
Rating: 4 out of 5
Serious company, quality equipment and fast delivery.
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Customer reviews of Domobip
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 921 published reviews
Summary of reviews
Domobip consistently delivers fast, reliable service with clear product descriptions and competitive pricing that meet expectations. Customers highlight rapid delivery, items arriving on time or before deadlines, and items arriving well packaged and ready for use with minimal setup. The store is praised for responsive, competent support and helpful tutorials, with many notes on accurate product compatibility and straightforward installation. Overall, customers report smooth transactions, favorable value, and confidence to reorder.
Reviews 1 and 4 stars
Reset filtersB
Rating: 4 out of 5
Very satisfied with the transaction and the material.
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J
Rating: 4 out of 5
Fast delivery and very interesting prices
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J
Rating: 1 out of 5
the remote control does not work because a part is missing in the internal device
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Response from Domobip
Hello,
We have tried to reach you multiple times over a month, we have never had contact or feedback from you to provide details on this strange comment: All our products leave the factory, complete and functional.
Best regards.
We have tried to reach you multiple times over a month, we have never had contact or feedback from you to provide details on this strange comment: All our products leave the factory, complete and functional.
Best regards.
J
Rating: 4 out of 5
Device corresponding to my expectations but delivery times too long.
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Response from Domobip
Hello,
Your order has indeed been delivered in 10 calendar days. This includes 3 non-working days as well as 4 days when the postal service in your region suspended or slowed down its activity due to a heatwave. This delay is therefore completely independent of our will and is not representative of the average delivery time.
Please note that we offer a faster delivery option (Colissimo). We strongly recommend prioritizing it, especially if your need is urgent.
Best regards,
Domobip Customer Service
Your order has indeed been delivered in 10 calendar days. This includes 3 non-working days as well as 4 days when the postal service in your region suspended or slowed down its activity due to a heatwave. This delay is therefore completely independent of our will and is not representative of the average delivery time.
Please note that we offer a faster delivery option (Colissimo). We strongly recommend prioritizing it, especially if your need is urgent.
Best regards,
Domobip Customer Service
D
Rating: 4 out of 5
good
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M
Rating: 4 out of 5
I have nothing to say everything is perfect
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H
Rating: 4 out of 5
After contacting customer service, which was very effective in helping me with the connection, the receiver works perfectly, allowing me to efficiently pair my box remote with the parking remote and facilitating my access with a single remote. Well done!!!
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Response from Domobip
Hello Hervé,
Thank you for your positive feedback. We are delighted to hear that our customer service was able to assist you and that your receiver is working perfectly, making your daily life easier.
We wish you an excellent use of your product.
Best regards,
The Domobip team.
Thank you for your positive feedback. We are delighted to hear that our customer service was able to assist you and that your receiver is working perfectly, making your daily life easier.
We wish you an excellent use of your product.
Best regards,
The Domobip team.
E
Rating: 4 out of 5
Package received quickly One star less for a lack of product description. In my case, model with or without programming button. This has no impact on a daily basis
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Response from Domobip
Hello,
Thank you for your feedback regarding the presence or absence of a programming button on the back of the KEYGO RTS. We were not aware of such a version. After contacting Somfy, they confirmed to us that it was the very first models, which existed for a short time and have not been produced for over 15 years.
The proposed model has replaced it since, and there is of course backward compatibility.
If other sellers on the internet still offer a version with a PROG button on the back, either it is an error, or it is a counterfeit remote control.
Best regards.
Thank you for your feedback regarding the presence or absence of a programming button on the back of the KEYGO RTS. We were not aware of such a version. After contacting Somfy, they confirmed to us that it was the very first models, which existed for a short time and have not been produced for over 15 years.
The proposed model has replaced it since, and there is of course backward compatibility.
If other sellers on the internet still offer a version with a PROG button on the back, either it is an error, or it is a counterfeit remote control.
Best regards.
M
Rating: 4 out of 5
Satisfactory
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G
Rating: 4 out of 5
Ras
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P
Rating: 4 out of 5
The programming procedure for Hormann bisecure was incorrect (with Somfy Passeo, works fine with the manual). After some research, customer service found a solution and will modify their procedure. Do not rely on the manufacturer's manual but ask them. I am satisfied with Domobip's customer service who was able to react to find a solution.
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G
Rating: 4 out of 5
good product
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C
Rating: 1 out of 5
I received the broken part!
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Response from Domobip
Hello, we are sorry for this problem. Following your feedback, we contacted you to obtain a photo of the product to enhance the protection for shipping and arrange an exchange, but unfortunately, we did not receive the necessary elements.
Best regards
Best regards
D
Rating: 4 out of 5
the packaging is a bit tight. delivery within the deadlines.
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J
Rating: 4 out of 5
I put 4 stars because I haven't tried the remote control yet as I am not currently at the place where the electric gate is. I just programmed it according to the original remote control. Let's see if it works.
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L
Rating: 4 out of 5
Still not used, I can't give an opinion for now
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P
Rating: 4 out of 5
The sellers' advice was very important and the people were very attentive but very disappointed with the product
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C
Rating: 4 out of 5
Fast delivery and item as described that works very well. However, it's a shame that the QR code doesn't work and that there is no manual. I managed thanks to a tutorial.
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Response from Domobip
Hello and thank you for your feedback. We agree with you regarding the QR Code: Although it may have a beneficial impact on ecology, it is not yet ready for certain brands and some customers are experiencing difficulties. Discussions are currently underway to address this issue. The video guides on YouTube, of which we have our own channel, can be of great help regardless of the remote control.
Best regards,
Domobip Customer Service
Best regards,
Domobip Customer Service
D
Rating: 4 out of 5
I recommend this site for its respect of delivery times and its good value for money
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O
Rating: 4 out of 5
Good product
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S
Rating: 4 out of 5
package conforms to the order. shipped quickly. I recommend
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C
Rating: 4 out of 5
product arrived very quickly. just a problem synchronizing with the old one. impossible to do it. despite the tutorials.
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Y
Rating: 4 out of 5
a bit long delay
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Response from Domobip
Hello, Thank you for your feedback. After checking, we see that your order was shipped in less than 24 hours and was delivered to a pickup point in 3 working days (weekend excluded) in accordance with our shipping promises. For even faster delivery, we always recommend choosing Colissimo home delivery also offered in the store. See you very soon!
S
Rating: 1 out of 5
package not received. the carriers and the company are currently passing the buck. case to follow..
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Response from Domobip
Hello, According to the tracking information, your order has been delivered to your mailbox. You opted for a tracked letter delivery, an economical shipping method that allows for distribution without a signature and without hand delivery. In accordance with our General Terms and Conditions of Sale (paragraph 5 - Delivery), accepted at the time of your order, we remind you that: "The carrier is solely responsible for the delivery. Domobip cannot be held responsible for problems attributable to the latter." Your package was shipped on time and the tracking indicates a delivery was made, so unfortunately we are unable to open a claim with the carrier. We fully understand your situation, but in the absence of proof of non-delivery and considering the delivery information provided by La Poste, which we have forwarded to you, we cannot favorably respond to your request. We remain at your disposal for any other questions. Best regards, Domobip Customer Service
J
Rating: 1 out of 5
still not received
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Response from Domobip
Hello, Thank you for your feedback. We are sorry to hear that you encountered an issue with your order. According to the tracking information, your package was indeed delivered to your mailbox on Wednesday, May 7, at the address indicated when you placed your order on Saturday, May 3. We invite you to check your mailbox or contact your post office if in doubt. We want to emphasize that we do our best to ensure quality service, and we regret that you gave the lowest rating without contacting us beforehand. This seems somewhat unfair, especially since we remain fully available to assist you and find a solution. Please feel free to reach out to us: our team is here to support you. Best regards, The Domobip customer service
C
Rating: 4 out of 5
serious company, I received my remotes quickly. the only downside for beginners is that one expects the manual to be provided, that would have been a plus but I was able to pair them easily in this case.
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Response from Domobip
Hello, we thank you for your constructive feedback. For Nice remotes and certain other brands, the official manual is only available digitally. In your case, there is a QR Code on the cardboard packaging with 'Instr. Manual' written on it, to be scanned with your phone. A small quick guide is also available on our product page and we will produce more video guides. Thank you again for your trust and see you soon!
F
Rating: 4 out of 5
compliant with my expectations, fast delivery....
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C
Rating: 4 out of 5
compliant product, I take away one star because customer service informed me that my package would leave the same day but it left the next day. I understand that there are more orders on Monday due to the weekend but in that case, we do not say that the package will leave the same day. Otherwise, everything else is perfect. I recommend the site
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Response from Domobip
Hello, Thank you for your feedback and your recommendation! We are delighted that the product suits you. We understand your point regarding the shipping and we apologize for this slight delay. Your satisfaction is our priority, and we take your comment into account to further improve our communication on shipping times. See you very soon on our site!
H
Rating: 4 out of 5
within the deadlines, works without problems, provided you find out how to initialize them as there is no documentation
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Response from Domobip
Hello, Thank you for your feedback! We are delighted that your product works perfectly. In an eco-responsible approach, the manual is digitalized to reduce paper use. You can easily find it online on our website. We have also provided a video guide directly available on the product page to assist you in initializing your remote control. Do not hesitate to contact us if you need help with your next order! The Domobip team