The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
Hello Sir, We have taken note of your comment. We will look with the marketing department to improve this page. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
Hello, I am sorry that we did not get back to you sooner. Indeed, we sent you a more powerful model but it only has the functionality of automatic switching between the main source and the secondary source. We removed the manual mode and we have not yet updated our product sheet on the website. We will do it quickly to match reality as much as possible. We apologize for the inconvenience. Best regards. The Technic-Achat Team.
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Response from EASI-Spare
Everything is ok, well done, fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/02/2021
Good evening, very fast, dissatisfied because another part must be defective, best regards
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment. Is the product defective? Have you contacted our after-sales service? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Very disappointed
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Response from EASI-Spare
Hello Sir, As mentioned in the previous post, could you please specify what bothers you in using the product? Best regards, The Technic-Achat Team.
Hello, We have taken note of your comment. Have you been able to make a claim with the carrier? Indeed, this allows the sender to cover the costs if the package is damaged. Have you been able to contact customer service? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2020
Product arrived on time but not as ordered and in poor condition. Return made without difficulties.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2020
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2020
30 : I still have not received my order
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Response from EASI-Spare
31 : Hello Sir, I just read your comment and I see that your package was delivered to you on 01.06. Hoping that your order meets your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/04/2020
Stock not up to date, no information on deadlines.
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Response from EASI-Spare
Hello, We have taken note of your comment. Sorry for the lack of information regarding your order. We are trying to do our best with the situation that has occurred. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/04/2020
the delivery time is too long.
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Response from EASI-Spare
Hello Sir, We have taken note of your email. Given the exceptional situation we are in, delivery times have not been guaranteed as normal, but it should return. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
I still haven't received my order! I had to buy at the DIY store that reopened near me, in packs of 10 screws.
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Response from EASI-Spare
Hello Sir, As indicated in the previous comment, in this exceptional context, we are trying to be as responsive as possible with the elements we have. Thank you for your understanding, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Some items are offered but not received.
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Response from EASI-Spare
Hello Sir, Which products have you not received? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2019
Attention, the length of the 1-meter rail is not correctly sized with an approximate cut and just against a fixing hole. For precision guidance, we expect better.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. We will improve the cutting work on this product. Hoping it meets your application. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2019
component not suitable (size) on the phone, she was sure of herself
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Response from EASI-Spare
Hello, I am sorry that the capacitor is not the right size. The dimensions of the capacitors are indicated on our website on the capacitors page. Best regards, The Technic Achat team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2019
Hello I still have not received my package
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. According to the tracking, colissimo tried to deliver to you yesterday and today without success. If you have delivery issues, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2019
I did not receive the right parts. The shipping costs are way too high. I would not recommend your site to anyone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2019
a total fiasco! My first variator purchased 7 years ago for woodworking machines works perfectly and the installation went smoothly. But today, my second variator to be mounted on a hydraulic lift has been a huge hassle after receiving very poor assembly instructions, especially do not rely on the technical salespeople, only ask for advice from the technical service by providing an electrical diagram if possible, they alone master the subject. You need to be patient, a word to the wise, goodbye!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment above. After analyzing your case, we have reported these issues: your first email sent to the technical salesperson indicates that you have a lift with photos of it. The vast majority of lifts are mechanical column lifts. Your lift is a hydraulic lift. The advice you received corresponds to the most classic lifts because the photos did not indicate the presence of hydraulics. We advise all our customers to send us and communicate as much information as possible about their lift (electrical plan, photos, type of lift,...). Our after-sales service is available from 8:30 AM to 12:30 PM and from 1:30 PM to 5:00 PM to help you over the phone and respond more quickly to your needs (0890 710 730 = 0.25cts/min). Emails are processed daily. Thank you for your understanding. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2019
Hello Mr., We have taken note of your comment. Regarding the transport, we have forwarded the information to the carrier to improve their deliveries. Regarding the profile, as indicated in your comment on the product page of this item, there is a tolerance of +/- 5 mm indicated when purchasing the product. However, we will duplicate this information on the article page. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
Good technical information; fast shipping.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2019
1 month, and at least 10 calls to receive my order in full! The communication between the order preparers, logistics, and the carrier needs to be reviewed. I asked for a commercial gesture on my next order (knowing that I need other profiles), the answer was: 'NO'. Incredible not to want to retain a customer, I will make my next orders elsewhere despite the quality of the delivered product!!!
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. After reviewing the history, there were 2 problems: the omission of cuts of bars where we sent them to you independently as soon as you called. And the problem of refusal of the goods, where we had to wait for the return of your order. Indeed, the cuts of bars being specific to each order, we could not resend the material. We are however sorry for the delay which I understand is very long. My colleagues tried to manage your order as best as possible, always answered your phone calls, and called back to manage this situation so that you would receive your goods. Best regards, The Technic-achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2019
T-bolts are not suitable for the 40 x 40 aluminum profile with an 8 slot, their bases are too thick and require adaptation, which is a waste of time. It is still a pity that these nuts are not universal and are only adaptable to the profile of a specific manufacturer... but that's how it is and we deal with it....
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Indeed, the products we sell on our site are compatible with Bosch Rexroth profiles, not with other brands of profiles. We offer a square pad that you can find at the following link: https://www.technic-achat.com/patins-carres-type-bosch,fr,4,TAPAT_CAR_XX.cfm which can be adapted to other brands, you need to check the groove dimensions. Do not hesitate to ask our sales service for advice if in doubt, we can offer references that are not published on our site upon request for a quote. The TECHNIC-ACHAT Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
The site is easy to use, intuitive, wide choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2018
25 : Return policy with abusive depreciation
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Response from EASI-Spare
26 : Hello Sir, To date, no depreciation has been applied as there was an error on our part. Your dimmer is still under control at the workshop. Depreciations are applied if the dimmer is not returned in new condition by the customer. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2018
I received two PG11 bags and 0 PG21 bags.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. I invite you to contact customer service so they can take the necessary steps to exchange the product sent by mistake. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2018
Deceptive.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. Could you please specify what you mean by "deceptive"? Regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2018
Response time to information request emails ranging from a week to no response. Poor service. And impossible to contact by phone.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. Concerned by this issue, I have just checked with the sales department. You sent a first request on Saturday 02.06. One of my colleagues replied to you after the weekend on 04.06. You also had a problem with your email and connection on our site on 11.06, my colleague replied to you less than an hour later. She also tried to reach you by phone on the same day. It is surprising that you say our services are unreachable, as we have 3 people at the reception. Could you please also check your SPAM folder to see if my colleague's emails are not there? Looking forward to your response, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/06/2018
In previous years, Technic-Achat delivered Rexroth aluminum profiles in impeccable surface condition... Unfortunately, yesterday (June 18) I received a batch of Rexroth 30 x 30 profiles (9 bars of 2 meters) in which many bars were damaged. I specify that these marks of impact are multiple and old - evidently they have nothing to do with transport conditions (the packaging of this batch was impeccable) - From my point of view, this state of affairs is characteristic of an old stock of bars handled carelessly, and of which the last pieces are being sold to a
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Response from EASI-Spare
Hello Sir,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2018
Hello, We acknowledge receipt of your comment and thank you. After checking the tracking of your order, the product was indeed shipped the day after your order, as same-day shipping was not possible since the carrier had already passed. The delivery time is therefore related to the transport. Did you contact the carrier by phone? Did they provide you with the tracking? Perhaps they were waiting for your return to plan their route? Looking forward to your information. Best regards. The Technic-Achat Team.
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Response from EASI-Spare
Shipping costs far too expensive
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/05/2018
Hello Sir, After reviewing your order, indeed there was a delay in restocking your cable, then a transport problem with GLS. Hoping that the equipment still meets your satisfaction. Best regards, The Technic-Achat Team.
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Response from EASI-Spare
everything is compliant. Fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/05/2018
Very poor management of shipping
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Response from EASI-Spare
Hello Sir, Madam, We have read your comment and thank you for it. Can you please specify in what condition you received the profile bars? Are they damaged? Do you have photos of the material? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2018
14 : The delivery date was postponed three times. No commercial gesture. The only solution offered is a refund of the order, which puts the customer in even more difficulty, especially when the order is urgent. Like many, payment for the order must be made immediately, but for timely delivery, well, that can wait.
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Response from EASI-Spare
15 : Hello Sir,
We have taken your comment into account and thank you for it.
Regarding the item that posed a problem, the 20x20 profile, we experienced delivery delays.
We kept you informed, as well as all customers affected by this issue, each time we were aware of the restocking delay.
Unfortunately, we could not offer additional discounts.
Hoping that the products still meet your satisfaction.
Best regards.
The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2018
Shipping costs too expensive
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. We are trying to improve on shipping costs by looking for other providers. However, we hope that the products meet your expectations. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2018
Poor organization, a table and references personally I am not a warehouseman. And the 35 euros I paid to have it within 24 hours were useless and no refund
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Response from EASI-Spare
Hello Sir, I have just read your comment and thank you for it. After discussing with my colleagues, here is the feedback I can give you. When you made your priority purchase on the same day, one of my salespeople had a doubt about the items you ordered, so he contacted you and made you a quote for additional accessories to make the connection feasible. You only got back to us a few days later saying that you wanted to keep your order. A credit note was generated to refund you the shipping costs because we sent it to you economically. If you have technical questions, do not hesitate to contact our technicians to discuss with them. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
Quick and friendly contact, lack of understanding on a dispute.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2017
I was given a price that I paid and after 8 days I was asked for 58 euros more, thank you
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you. Regarding the price increase, as discussed by phone, it comes from the fact that we were able to obtain the requested motor through another supplier (other than the one indicated on our website because the delay was a bit too long). Hoping that the received motor will satisfy you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2017
11: received my order more than 3 weeks later. not cool for helping my client
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and thank you for it. The product not being in stock in your requested power, we had to make internal modifications and it is true that today, the post remains the most competitive in terms of shipping prices to the islands and the delay can exceed the announced 7 days. Please excuse us, we strive to respond as quickly as possible. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2017
Order placed on 31/10. On 02/11 at 15:26, I received an email informing me that my order has been shipped. Bravo! On 07/11 in the afternoon, worried about not having received anything, I called customer service who informed me that my order had still not been shipped... Apparently, it will be done by the end of the afternoon, GEODIS called me around 21:00 to inform me that it was being processed by them. Luckily I called!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2017
It was stated that the ordered equipment was out of stock at the time of the order, obviously to get it faster I had to pay for a higher model. Disappointed
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We update product availability daily on our website. We also make order confirmations when the delay is greater than 24 hours. In your case, we made a commercial gesture to compensate for this unavailability. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/10/2017
Thank you
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Response from EASI-Spare
Hello, We have taken note of your comment. Can you please explain the correlation between the score of 1 and your comment? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2017
The goods were not compliant.. I received a waterproof box with only one rail whereas I ordered 2 rails on 2 levels....
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your note and comments. Following your call this morning, the product sent is indeed the product ordered. Do not hesitate to contact our technicians for a technical problem or logistics service if you wish to return the material. Best regards, The Technic-achat Team.
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