The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
36: Delivery deadlines not respected. Wrong references sent, then still no response regarding sending the correct material. Really very disappointed!
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Response from EASI-Spare
37: Hello, We acknowledge receipt of your comment. We are improving the tracking of all our customer orders and taking all remarks into account to improve. Hoping that the material meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2017
11: Too long
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and will improve the delivery time when products are not available on these engines. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2017
28: Lamentable handling of the order. Announced as shipped online and still not processed a week later... I had to get very angry on the phone for my order to finally be shipped express! Commercial gesture requested. Response: No this time, but OK on the next order... So, it's not going to arrive anytime soon!!! At least, the goods were compliant with the order, poorly packaged, but compliant! Run away and don't look back ;-)
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Response from EASI-Spare
29: Hello Sir, We have read your comment and are sorry for the delivery delays regarding your order. We hope the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/06/2017
35: Lack of product description. I received a different product than the one I wanted.
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Response from EASI-Spare
36: Hello Sir, I have just read your comment. Could you please specify which product you received? What missing information did you note? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2017
37: This is the last time I order from technic-achat!!! Another person with the same name as me received my order. I know this because he was able to find my contact details in the delivery package. I was lucky that this gentleman was honest, otherwise I wouldn't have my €150 order!!!!
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Response from EASI-Spare
38: Hello, We have just read your comment. If you had contacted us, we would have taken the necessary measures. We are sorry for the error and will take precautions to avoid this kind of mistake. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2017
46: Not recommended if the order is urgent, despite promises of fast delivery, not respected -
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Response from EASI-Spare
47: Hello Sir, We acknowledge receipt of your comment and thank you for it. From the beginning, we have been transparent about the unavailability of this product. And we had supply difficulties despite other proposals that did not suit you. We are sorry for that. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2017
14 : material not protected in its box. Arrived broken
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2017
Very fragile cardboard package, delivered completely open, very poorly tied originally. No news about the order for 10 days, had to call to know the delivery time.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We will double our vigilance on the packaging of boxes so that this problem does not happen again. Furthermore, we send order acknowledgments to inform about delays, we will check in your case why this was not done, and make an additional improvement. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2017
Poor quality product. After a week, the dimmer is already melted!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. What type of light do you have? Can you provide us with your wiring plan? It seems strange that your product has 'melted' after a week for no reason. We are at your disposal. Best regards, the Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2016
Order placed on December 31, processed on January 1 or 2, received on January 21. No explanation to justify this delay, far too long for equipment that is needed. A response, however, when I got angry by email, "out of stock". Be serious, with a little friendly explanation, everything passes, we can understand. A little note is all! And we don't get angry!!!!
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the inconvenience caused. We send order acknowledgments when we do not have all the equipment in stock specifying the quantity and delay. In your case, it was indicated a departure on 12.01 while indeed the material left on 17.01. But we try to communicate as much as possible to avoid inconveniences for our customers. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2017
I made two orders fifteen minutes apart asking to group them, you did not do it and I paid for two transports thank you
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Response from EASI-Spare
Hello Sir, We have taken note of your various comments. We are trying to improve the service to address this kind of inconvenience. Best regards, The Technic-Achat team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/12/2016
non-compliance with the delivery location!!!
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Response from EASI-Spare
Hello Sir, As indicated during an email exchange, the post office relay point you selected was congested during delivery (due to this holiday period), and they tried to offer you another relay point (5km from your home). Please excuse us for the inconvenience caused. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2016
Terrible, 1 month between the order and receipt is too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2016
delivery time much too long, 15 days instead of 3 to 5 days on the site!!!
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. We will refine the information on the site to avoid this kind of inconvenience. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2016
not enough info on the material, the spool I ordered does not fit; the 9mm hole corresponds to 8:1/2. I needed a passage of 9 1/2
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. By looking more closely at the page on these spools, you would have found the information in the 'pdf file' document. However, modifications have been made to this product sheet. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2016
Deadline not respected and I was never informed, I had to call 3 or 4 times.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the late delivery. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2016
At the time of ordering, delivery was stated as 3 days. In the end, received 3 months later, with the only response: 'it happens that the supplier is out of stock'. Payment was of course made at the time of ordering. Not serious, definitely not to be recommended.
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and understand that the delay does not suit you. However, order acknowledgments are sent within 24 hours to our customers to inform them of delivery times when we experience shortages. We also try to offer alternatives or a refund when the delays are significant (which was done in your case). Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2016
After several orders, disappointed by this order, deadline not respected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2016
I CALL AND THEY HANG UP, THIS IS THE LAST TIME I ORDER FROM THEM..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2016
The company itself, nothing to say, but as long as they continue to work with the carrier Henri DUCROS, I will NOT order AGAIN!!!! 15 days delay with equipment waiting on the dock, a carrier who (supposedly) passes but leaves no notice of passage, then a delivery promised before noon: total 3:30 PM! my day ruined. NEVER DUCROS again, not serious.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2016
Simple, effective
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2016
Commercially, this company is terrible!! The product sent did not work. Refusal to exchange standard. Ok, very well, I bought elsewhere... and threw their product in the trash...
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