The online store EASI-Spare is recognized for its efficient order processing, with many noting that their orders were prepared and dispatched swiftly, often arriving within days. The site is easy to navigate and well-designed, allowing customers to find products effortlessly while ensuring that advertised items are in stock. Customers frequently mention the high quality of the products, often highlighting that they meet or exceed expectations in terms of performance and value for money.
28: No assembly instructions, sold separately from the switch, not clearly indicated, so a second order is necessary :-(
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Response from EASI-Spare
29: Hello Sir, We have noted your comment. This is a product to be purchased with the available rotary switches. The choice of handle varies depending on the customer's installation, we have several models available. On our site regarding the switches, it is indicated that they are sold without a handle and a red link at the top of the page. Hoping that the equipment meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2018
40: Missing 4 fuse holders...... in the order
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Response from EASI-Spare
41: Hello, We have taken into account in your previous comment the lack of 4 products. I invite you to contact customer service for this oversight. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2018
High shipping costs, carrier or delivery person not very respectful of packages! Box that moves around in a larger carton without polystyrene or bubble wrap. Review your packaging especially for the price paid.
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and apologize for the receipt of the package. We will review internally to ensure that the packaging is careful and that this type of inconvenience does not happen again. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2018
Searching for a product by keyword is not easy
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Response from EASI-Spare
Hello, thank you for your feedback. We will try to improve this
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
Quick and friendly contact, lack of understanding on a dispute.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2017
Good site with quality products, but unsatisfactory delivery times
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Response from EASI-Spare
Hello Sir, We acknowledge receipt and thank you. Indeed, when there is a stock shortage in our factory, we try to offer alternatives and this increases the delay. However, we are working on it to make it as least inconvenient for our customers as possible. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/11/2017
I was given a price that I paid and after 8 days I was asked for 58 euros more, thank you
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you. Regarding the price increase, as discussed by phone, it comes from the fact that we were able to obtain the requested motor through another supplier (other than the one indicated on our website because the delay was a bit too long). Hoping that the received motor will satisfy you. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2017
Compliant
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/10/2017
Order placed on 31/10. On 02/11 at 15:26, I received an email informing me that my order has been shipped. Bravo! On 07/11 in the afternoon, worried about not having received anything, I called customer service who informed me that my order had still not been shipped... Apparently, it will be done by the end of the afternoon, GEODIS called me around 21:00 to inform me that it was being processed by them. Luckily I called!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/10/2017
It was stated that the ordered equipment was out of stock at the time of the order, obviously to get it faster I had to pay for a higher model. Disappointed
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment and thank you for it. We update product availability daily on our website. We also make order confirmations when the delay is greater than 24 hours. In your case, we made a commercial gesture to compensate for this unavailability. Hoping that the product meets your satisfaction. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2017
At the time of the order, the package was to be picked up at the post office in LARDY. In reality, I had to go to the post office in La NORVILLE (12km)
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Response from EASI-Spare
Hello Sir, We acknowledge receipt of your comment. The delivery was indeed registered for the city of Lardy. The postal service did not take your relay point into account due to congestion, however, I will notify this setback to the carrier. Please excuse us. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2017
The delivery was long but Geodis is to blame. Product okay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2017
Good, but please ensure that the documents accompanying your products are in French.
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Response from EASI-Spare
Hello Sir, We acknowledge good reading of your comment. We will pay attention to improving the documentation of these products. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2017
14: Package delivered 2 days late, at €20 for delivery...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/09/2017
27: Good product, fast delivery, but almost as expensive as the product itself. A 250g Colissimo costs €4.90. I'm well served, that's the main thing. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2017
30: Good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/08/2017
User-friendly site, a wide choice of products, but rather high shipping costs.
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Response from EASI-Spare
Hello Sir, We have taken your comment into account. Indeed, for non-standard equipment (like in your order a length of 1m), the transport costs are a bit high. However, we are looking to improve. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/06/2017
11: Too long
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Response from EASI-Spare
12: Hello Sir, We acknowledge receipt of your comment and will improve the delivery time when products are not available on these engines. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2017
14: The combination of motor and frequency inverter is a good idea. Both are of very good quality and work as they should. However, the user manual for the inverter is a disaster. Translated from Chinese into a sort of English, it contains numerous spelling and expression mistakes. Most of the information remains incomprehensible. The terms used are not explained. Most of the 100 pages with parameter coding are also not understandable. The numbering system for the different types does not correspond to the numbers found on the device. Thus, one cannot identify their equipment. I think the product deserves a bit of care for a simple, clear, and understandable description in French or English. Fred Casadei
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Response from EASI-Spare
15: Hello Sir, We have taken your comment into account. We will make improvements to the documentation of this inverter. If you have any concerns, please do not hesitate to contact us again. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2017
5 : Merchandise very good. But not up to date in their stock on the site.
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Response from EASI-Spare
6 : Hello, We acknowledge receipt of your comment and thank you. Indeed, for this range of products, stocks are relatively low due to their low turnover. We hope that this product will meet your satisfaction in its use. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/06/2017
14 : material not protected in its box. Arrived broken
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2017
29 : Does not check the emails attached to the order !!!!
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Response from EASI-Spare
30 : Hello Sir, I acknowledge receipt of your message. Indeed, there was information that did not circulate well internally. However, there is a special place provided to change the delivery address. We will, however, improve to avoid inconveniences. With all our apologies, Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2017
44 : OTHERWISE GOOD PHONE RECEPTION
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Response from EASI-Spare
45 : Hello, I hope I was quick in resolving this issue. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2017
The ordered parts do not necessarily correspond, there should be an alert to avoid reorders + loss of time on the phone + return costs
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Response from EASI-Spare
Hello Sir, I have just read your comment. How does the product not meet your expectations? Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/03/2017
Very fragile cardboard package, delivered completely open, very poorly tied originally. No news about the order for 10 days, had to call to know the delivery time.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We will double our vigilance on the packaging of boxes so that this problem does not happen again. Furthermore, we send order acknowledgments to inform about delays, we will check in your case why this was not done, and make an additional improvement. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/03/2017
Good contacts with the supplier who is responsive, but product packaging not suitable: parts arrived bent, which is problematic for ALU profiles.
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Response from EASI-Spare
Hello, We acknowledge receipt of your comment and thank you for it. We will pay particular attention to this packaging to avoid this kind of inconvenience in the future. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2017
delivery in 48/72 h delivery rather 10 days, even if out of stock, sending an email or a phone call would have been welcome.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. We send emails with order acknowledgments to address issues if you were in a hurry. We will improve this process if it is not satisfactory. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2017
Insufficiently careful packaging: the attachment tab of a circuit breaker was broken.
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Response from EASI-Spare
Hello Sir, I acknowledge receipt of your comment and thank you for it. I am sorry to read your message regarding the breakage of the product. We will conduct an additional check to ensure this does not happen again. If you need assistance regarding your current order, please do not hesitate. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2017
I had to follow up because my order was forgotten, in the end, I received it, but with a week's delay, which means a delay of nearly 2 weeks for a product available!!!!
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Response from EASI-Spare
Hello Sir, I have taken note of your comment and thank you for it. As mentioned during our phone conversation, there was a computer bug during the order transfers. This, however, happens very rarely. It is true that we would have realized this a few days after you placed your order, but we try to do our best and as quickly as possible. Best regards, The TECHNIC-ACHAT Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2017
I made two orders fifteen minutes apart asking to group them, you did not do it and I paid for two transports thank you
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Response from EASI-Spare
Hello Sir, We have taken note of your various comments. We are trying to improve the service to address this kind of inconvenience. Best regards, The Technic-Achat team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2016
delivery a bit long!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2016
correct
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2016
Terrible, 1 month between the order and receipt is too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2016
delivery time much too long, 15 days instead of 3 to 5 days on the site!!!
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Response from EASI-Spare
Hello Sir, We have taken your comment into account and thank you for it. We will refine the information on the site to avoid this kind of inconvenience. Best regards. The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2016
Shipping costs too high
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and will improve this point regarding shipping costs. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/10/2016
Deadlines not in line with expectations and promises of the site. Order from the 3rd received on the 17th!!
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Response from EASI-Spare
Hello Sir, Thank you for your message. We will improve our stock management to reduce delivery time. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/10/2016
not enough info on the material, the spool I ordered does not fit; the 9mm hole corresponds to 8:1/2. I needed a passage of 9 1/2
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Response from EASI-Spare
Hello Sir, We have taken note of your comment. By looking more closely at the page on these spools, you would have found the information in the 'pdf file' document. However, modifications have been made to this product sheet. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2016
Shipping costs far too expensive, use another solution for small shipments? EX: Bpost or another 2/ Delivery time with your method too long 6 days?
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Response from EASI-Spare
Hello Sir, We have taken note of your comment and thank you for it. Being based in France, for shipments to Belgium, we mainly use the postal network (delivery within 3 to 8 days). However, we will improve the shipments. Best regards, The Technic-Achat Team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2016
Hello, The only downside is regarding the transport, I find the transport costs not competitive compared to the delivery times..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2016
See the comment below
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