Customer reviews of EASY-GLISS.COM

a product is missing from the box and it is impossible to reach them by phone during the standard opening hours

I bought a snowboard bag with wheels and I received one that doesn't have any.

the skis were perfect and the bindings were mounted to perfection but what was unacceptable was the shipping and delivery (keep in mind that the site advertises that delivery will be made within 48 hours) well at first the skis were shipped within France instead of Italy. subsequently, an incomplete address of the house number was provided in Italy although I had clearly indicated it and therefore the Italian GLS courier could not make the delivery and so I had to go to the depot to personally pick up the skis: moral: instead of delivery in 48 hours I had to wait a full 8 days

They sent the wrong size of the order and I have been waiting for more than a week for them to indicate how to make the return

It is an abuse of the return policy

Return process outdated and difficult to carry out. No return label is provided, return address not findable.

Delivery took quite long but overall it's ok

I do not allow myself to give a negative judgment on the purchased device, but rather on the service. Confirmed delivery date not respected as the item was out of stock and they did not notify. I called several times without response, they do not answer calls. I started writing emails increasing the tone of disappointment each time until they informed me that the item would be shipped the following week because it was missing. Too bad it was a gift. The alternative for them was to cancel the order. First time in years of online purchases that I deal with such disorganization.

Everything is in accordance, ideal transaction!

Delivery a bit long. I had to call customer service to get news about the shipment.

Skis arrived without edges and without imprint, adjustment done in a rough manner. Absolutely not ready to use. If I had gone to the store, I would have spent the same amount.

Satisfied with the purchase, the price, and the packaging. Too bad the guaranteed delivery in max 48/72h took much longer.

I have to mention and adapt my note to the very unpleasant delivery experience I had until the end. Last-minute cancellation after monopolizing an entire day... Twice. False promise of delivery on a Saturday, while GLS does not work on Saturdays. Final delivery at a relay point, no notification, I discover by myself that the package seems to be delivered, I call for confirmation and they give me a code, they explain that I just need to retrieve the package, on site no code, request for identification. No dialogue between the driver and GLS services, services that are equivalent to a wall in terms of communication. But for Easy Gliss, the product is fine, the package was a bit damaged, fortunately not the shoes, some plastic packages were already opened... I hope nothing is missing. And on the phone, the person who tried to help me with the delivery issues was very friendly despite the impossibility of getting GLS to react.

5 stars for the material and customer relationship, 1 star for the delivery: Delivery before the requested date. Date on which I was not available. Delivery to a pickup point without prior agreement, 10km from my home and where I do not have transportation.

Well, the skis were in good condition but they could have not been because they were packed in a simple cardboard box without any protection. The box was bent at the top but fortunately the skis were smaller than the box. The delivery person did not know it was fragile. Too bad... That said, the product is OK. Unknown binding brand.

The fixings are poorly mounted, the customer service is very slow and asks to accept the mounting errors. No apology from the company.

Shipping arrived extremely late and complete lack of support from easy gliss!!

To my surprise, the ski boot unfortunately did not have grip walk. Therefore, it does not fit my binding.

I received another model of ski boots and in a different size

I am not satisfied with the condition of the skis described as having signs of use, as they show significant damage on the top of both skis extending directly to the ski edges. This can pose serious safety risks for the user. In my opinion, it is your duty as a seller to explicitly point out this type of defect. I rate this fact negatively. The purchase process including transport was flawless. Overall, however, the negative impression of quality prevails, which is very unfortunate. Best regards, AH

Skis in worse condition than expected.

Paid return is a shame, especially for the price of the product and the multiple differences between ski shoe brands.

It took a very long time for the goods to be shipped despite immediate payment receipt.

My order was blocked for several days without any communication, there was missing information that was not mandatory to notify for the order. Without calling on my part, worrying about not having any news, I can't say how long I would have waited. However, the rest went very well and the order was prepared/delivered in 48 hours.

After suggesting a different higher range of skis because the ones ordered were out of stock, I waited more than a month (with numerous follow-ups) for the order to finally be shipped. At the time of shipping, I was informed of a "good news" letting me know that the skis initially ordered were available again. I then understood at that moment that I had been made to wait for a month to buy time until the arrival of the out-of-stock skis. From the beginning, it should have been honest, and either offer a refund or indicate that the skis would arrive a month later and that I would have to wait. Instead, I was shown a false offer. My last email to Easy Gliss has obviously gone unanswered... I do not recommend this retailer.

I bought second-hand children's skis. They were listed as in very good condition but upon receipt, I notice that the name of the previous owner is engraved on them. This information was absolutely not specified and greatly decreases the value of the product which was already quite high, even for second-hand. I am frankly disappointed by this lack of information. I would not have bought the skis if I had known.

I haven't received the ordered product

Delivery was fast, process simple. Unfortunately description is not correct. In Data Sheet it is written, that visor is Photocromic, but it is not. Delivered visor is category 2

Unfortunately, shipping took too long and I had to order another product elsewhere.

Very late delivery (10 days +), slow customer responses.

I canceled the order after the supposed delivery date because it didn't arrive on time. I haven't received it, I contacted easy-gliss via email and the contact form and no one gets back to me. PLEASE WRITE TO ME TO FIND A SOLUTION.

Delivery time announced at J+2. It took 4 days just to prepare the order. Received at J+8 of the order.

I received my skis within a reasonable timeframe. My only comment is about the bindings: they're positioned at the limit of my boot size. I think they could have been positioned so the measurement I provided was in the center. I hope I don't have any problems if I ever change boots and the base is larger.

Good attention, although the items came with not much protection in the package

I bought some Rossignol Forza 70, thinking they would come with protective tips, like the entire Forze range, because in some photos on your page it appears with tips, and I received the skis without tips,.. I asked if you could get me the said tips (in YOUR PAGE in a photo it comes with tips) and you replied that you couldn't because Rossignol doesn't have them or I don't know what!!!!
Very bad

Material visibly unused but with signs of wear on metallic parts that should not exist on new material

I purchased TWO pairs of skis.
According to their website the skis were supposed to arrive by feb 21.
After buying the skis they sent an email saying they would deliver a week later.
After 5 days they sent an email with the tracking number.
However, the day before the delivery, or a week after the purchase, they send another email saying unfortunately they only sent ONE pair of skis...
So.. they sent half of my order assuming I was OK with that and it arrived almost one week after it was supposed to according to their website at the time of placing the order....

I received my order very quickly. However, the skis delivered do not match those in the photo in the catalog! Disappointment and another negative point is that the delivery person left the skis in front of our door without notifying us, luckily there were no thieves!!!

Disappointing customer service and no assistance for international returns. Unlike most e-commerce sites, Easy Gliss offers no option to arrange a return and leaves the customer to fend for themselves. I had to pay €87.90 to return a product worth €298, which is totally excessive. Better management of returns would avoid this kind of unfair situation. I do not recommend this site.

Does not answer the phone. Shipping could be a bit faster.