Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
Hello, We received your email on Saturday informing us that the board has a manufacturing defect. We took care of it the same day and will contact the supplier on Monday. We do not think it is fair for you to give us a notice of this type when we are not responsible for a manufacturing defect and we are doing everything possible to act as quickly as possible and find the best solution for you. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/02/2023
Horrible, avoid!!! Bag received very small. I call customer service for an exchange. And I am spoken to very rudely, I have to reorder and pay shipping again and return the product and pay shipping again.. The lady tells me it's the game when you order on our site. No way to find a solution!!! Super commercial, I am shocked, AVOID THIS EASY GLISS SITE
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Response from EASY-GLISS.COM
Hello Sabrina, First of all, the size/volume of the bags is announced. We simply repeated the supplier's description. Moreover, as its name indicates
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/02/2023
The transport boxes are of too poor quality, conclusion one binding found the box and is completely scratched. I call to know the length of the shoe, I am told 310mm, the shoes arrive and they are 303, the bindings are therefore poorly mounted.
I contacted the store which offered me no solution.
Conclusion, there are good products but the advice and transport remain completely goodbye
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Response from EASY-GLISS.COM
Hello Bryan, First of all, as you can imagine, packing a ski requires special boxes. Therefore, we cannot work with any boxes other than these. Furthermore, we are not responsible for the care taken by the carriers once the package has been entrusted to them. That is why we make sure to protect the skis as much as possible by using standard boxes and wrapping new skis in bubble wrap to protect them. Now regarding the sole length. It is indeed possible that the person you spoke to on the phone made a mistake. Indeed, the sole length can vary from one model to another (of the chosen brand). We are sorry and would like to apologize. However, following your request and as an exceptional measure, we have agreed to drill to match two lengths so that you can use two pairs of shoes. This is only because the sole lengths were close, and the chosen binding allows for adjustment of more or less one size. You just need to move the rear stop to adjust it to your shoe. Therefore, there is no need to make a commercial gesture since the skis are correctly drilled, and the bindings are adjustable to the desired length. Finally, you have already seen this on the phone following the receipt of the order. Our customers' opinions are important, but here you are highlighting a non-existent problem since the skis are perfectly usable. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/01/2023
Junior is not 5-10 years
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Response from EASY-GLISS.COM
Hello Noelia, As a distributor, we use the product names given by the suppliers. According to our classification: -Baby: 0-5 years -Juniors: 5-10 years -Teens: 10 years and older If the mask does not suit you, you can return it to us. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/02/2023
They are not responding to my assistance request sent
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Response from EASY-GLISS.COM
Hello, The ordered sled is perfectly functional. The friction on the sled is due to storage in the warehouse. You are asking for a 70% refund of the price for a product that will be in the same condition after use. Therefore, we cannot respond positively to your request. We hope you understand. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
be more precise in searches and descriptions. When looking for a ski bag, one is not looking for a hiking bag.
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Response from EASY-GLISS.COM
Hello Christophe, Thank you sincerely for your feedback. It is important for us to know your opinion. We will make sure to pass on the information. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Unfortunately, the store did not inform that my Scarpa are not ideally adjustable on the proposed binding. It is the seller's role to know the standards and not for us to do studies on binding standards...
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Response from EASY-GLISS.COM
Hello Christian, When you placed your order, you did not fill out the assembly form for the binding adjustment. Therefore, we could not know that you wanted to use touring ski boots on piste skis. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2022
No free return.
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Response from EASY-GLISS.COM
Good day Katharina, All General Sales Conditions are stated before each order. You can only place an order if you check "I have read and accept the General Sales Conditions". We hope for your understanding. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Sledge received in a damaged box, incorrectly sized, with no protection... Fortunately intact! Sledge dirty with dirt... They credited me €10 to my loyalty account but I don't plan to order from them again...
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Response from EASY-GLISS.COM
Hello Émilie, We are once again sorry. We have escalated the information to our teams. We have credited you €10. Since the sledge is intact, we do not see what more we could have done. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Package arrived quickly. However, it was simply placed in the box, without packaging. As it is a hat, it's a bit awkward.
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Response from EASY-GLISS.COM
Hello Alexandre, Thank you for your feedback. We take note of your comment. Indeed, according to the procedure we follow, the product should have been wrapped in protective plastic. We will ensure to pass your feedback to our team. We apologize. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
I have received other skis different than the ones bought. When I emailed Easygliss, they told me the courier would collect them and send me the correct ones again, but it’s been already 10 days since my first claim. I want to receive the proper skis bought.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Great advice for remote sales. The wear of the used shoe is excessive. We are on a product that I would not have bought. You are going a bit far on the viability of the used shoe.
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Response from EASY-GLISS.COM
Hello Sabine, All our used products are checked (and maintained for skis = sharpening waxing). The price is then set according to the wear of the product. Additionally, specifying that the present wear only concerns the screen printing, meaning that a liner or a sole that is too worn will be replaced. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, there is a small misunderstanding, I ordered skis with Rossignol bindings and I received skis with Look bindings, please explain why?
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Response from EASY-GLISS.COM
Hello Franck, The Look brand is a brand of bindings that is part of the Rossignol group. The bindings received are indeed those indicated in the title of the product sold. Hoping to have answered your question. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Not at all to criticize but the packaging was very damaged.
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Response from EASY-GLISS.COM
Hello James, We are sincerely sorry. Unfortunately, we cannot control the quality of service and the care taken by the delivery person. However, we do our best to protect the product as much as possible so that it arrives in good condition regardless of transport conditions. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/04/2022
Received package torn and missing 2 items
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Response from EASY-GLISS.COM
Hello Didier, We would like to apologize once again. The delivery is indeed the cause of the loss of two products. Unfortunately, we are not able to control the quality of the services and the care taken by the delivery company once the package is entrusted to them. Moreover, you have been refunded the amount corresponding to the missing products. Hoping to have responded as best as possible. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
The package was torn on the side and the file was missing!!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
a first shipment and a return: ski length not compliant no instructions on the bindings competitive price shipping speed
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Response from EASY-GLISS.COM
Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/03/2022
Product has defects. No response to my email.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/02/2022
Missing item in the received box. Despite my contract with customer service and the delivery person, no solution was found. The pretext for not refunding me is that I accepted the box without raising any reservations, which in my opinion is pure bad faith and a way for the delivery person to protect themselves legally, which was also confirmed to me by the delivery service's customer service. Everyone is passing the buck and hiding behind procedures that would require unpacking all the packages that arrive at my place in front of the delivery person to validate that everything is in order before accepting it, which obviously no one does.
The Easy-Gliss customer service apparently contacted the delivery person to obtain compensation but without success, leaving me to fend for myself to obtain redress. I am very lucky that the item did not have a very high value…
In short, quite shocking the complete disinterest of the customer once the payment is made… but this is becoming the norm as everyone knows…
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Response from EASY-GLISS.COM
Hello Loris, Indeed, the problem is the fact of not having raised any reservations. The primary objective is to protect the customer when receiving a damaged package and thus allow them to request a refund if products are missing or damaged. However, if no reservation is made, it means that the customer accepts the package as is. It is therefore not possible to turn against the carrier because nothing proves that the delivery is the cause of the damage to the products. Moreover, our delivery person allows the choice of the date and time slot for delivery to enable the customer to be present. The possibility of seeing the package before accepting it is therefore available to everyone. Finally, despite this, we always try to offer quality service to our customers. We have therefore contacted the carrier to try to find a solution. According to their delivery policy, no solution was possible. This is therefore independent of our will, we cannot in any way decide on the conditions defined by the carrier. We do not leave our customers to fend for themselves as you say, on the contrary, we have done our utmost to find a solution to your case. Unfortunately, this did not lead to anything. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
Unfortunately, the shipping (transport) experienced huge delays. Excellent merchandise.
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Response from EASY-GLISS.COM
Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/02/2022
Order not received
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Response from EASY-GLISS.COM
Hello, We would have appreciated it if you had contacted our customer service regarding your delivery difficulties. Indeed, your package was returned to us today. Would you like us to resend your order or proceed with your refund? Awaiting your response. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/02/2022
The product arrived defective as the package was delivered broken, I contacted customer service and they did not provide any solution, unfortunately if it arrived like this they can do nothing. Regrettable and intolerable, I will never buy here again.
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Response from EASY-GLISS.COM
Hello Clara, It turns out that your product was damaged during transport. The condition of the package at the time of receipt clearly indicated that there was a risk of damage to the product. For this reason, reservations should have been made at the time of receipt. By purchasing the product you accepted the GTC (General Terms and Conditions of Sale). We would like to make it clear that we are not aware of any defect or error in the product on our part. For this reason, we cannot accept the return or refund of the product if no reservations were made. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad
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Response from EASY-GLISS.COM
Hello Hubert, We are surprised by your feedback. Indeed, we did not receive an email reporting a problem with the received product. Moreover, the snowboard is packaged in bubble wrap separately from the bindings. Therefore, it is hard to imagine that the board was damaged by the bindings. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2022
An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!
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Response from EASY-GLISS.COM
Hello Jean-Philippe, Bruno, Jacques, Your comment is exceptional. Just read those posted on Google, with names that are not even yours to see your state of mind and your frustration. As we saw with you, there was only one part to change and not the entire product to return. You chose to refuse the sending of the part and preferred to return the product at your expense. There is no point in recounting the facts as you wish, even less to post multiple reviews with different accounts. Indeed, this will not change the satisfaction of many other customers. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!
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Response from EASY-GLISS.COM
Hello, We were notified at the time of ordering that the delivery time was extended. And despite all our goodwill, your order was delayed. I am very pleased with the quality of the product and the service we have provided.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
The navigation, service, and shipping are very good.
Upon receipt, my skis, although second-hand, have the sole in good condition and are waxed, but they are very, very worn...
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Response from EASY-GLISS.COM
Hello Yann, As you said, the maintenance of the skis has been well done. However, regarding the top of the ski, we cannot do anything more. However, the price is evaluated based on the condition of the ski. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
Great prices but the return procedure is too complicated.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Package received crushed and soaked with footprints on the box, what happened with the carrier? Moreover, the shoe dimensions were given as well as the size and weight: Despite this, the bindings were not adjusted. It's a shame.
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Response from EASY-GLISS.COM
Hello Florence, Regarding the package we are sorry that it arrived in this state. However, we unfortunately cannot manage how the package is handled once entrusted to the carrier. Now regarding the adjustments, it is an error on the part of our teams and we sincerely apologize for that. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Not practical to use with a smartphone as it only allows selecting 1 filter criterion, maybe a temporary bug??
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Response from EASY-GLISS.COM
Hello Elisa, We take your remark into account. And will pass on the information to the concerned service. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
Lack of communication, deadlines not met, carrier commitment not respected
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Response from EASY-GLISS.COM
Hello Christophe, We are surprised by your review. Indeed, we respond to all phone calls made during the indicated hours, as well as to emails. Regarding delivery, the deadline is mentioned on the product you ordered (8 to 10 days). It has therefore been respected on our side (shipments 7 days after the order). As for the transport, we are not responsible for the carrier's failure to meet commitments. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2022
The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense
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Response from EASY-GLISS.COM
Hello Chloé, We are surprised by your comment. Indeed, it is specified in our general sales conditions that returns of goods are at the customer's expense. The display of these GTC is a legal obligation, which we cannot submit to. Regarding the phone, our staff does their best to respond to everyone. But it is true that our line is often overloaded. Counting on your understanding. Best regards,
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/01/2022
Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.
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Response from EASY-GLISS.COM
Hello Patrice, The skis you purchased are second-hand skis. As specified on the site, scratches and marks may be present on the screen printing. The price is set according to the condition of the ski. Finally, all our second-hand skis benefit from a complete maintenance of the sole. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2022
The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...
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Response from EASY-GLISS.COM
Hello, We do not understand your comment; Indeed, your email has been taken into account and your money has been refunded. The Easy-gliss.Com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/01/2022
The description does not match the product sold
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Response from EASY-GLISS.COM
Hello, We are sincerely surprised by your comment. Indeed, since we started selling this product, we have not received any feedback indicating an error. Best regards, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid
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Response from EASY-GLISS.COM
Hello Maurice, As you have surely been explained, we cannot manage the package once it has been entrusted to DPD. The delivery process is the responsibility of DPD. We are sorry that the delivery did not go as planned. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
I ordered skis on this site on 11/12/2021. It is now 18/01/2022 and I still have not received my skis. I have made numerous complaints to customer service without any response from them.
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Response from EASY-GLISS.COM
Hello Karim, We are surprised to see your comment. We have responded to each of your complaints. We informed you that the problem comes from DPD and not from us. Moreover, we have taken charge of your file and are awaiting a response from DPD. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/01/2022
Ski boots in miserable condition! This is neither nice to look at nor safe! I will NEVER order again and hope to receive a full refund! Return shipping must be PAID by ME. Also, the wrong size was delivered. NEVER AGAIN!
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Response from EASY-GLISS.COM
Hello Constanze, The product you ordered is a used product. As stated on the product data sheet, the screen printing may have scratches and dents. Regarding the size, you never contacted us about an error. We hope for your understanding. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2021
Unfortunately, the rust on the bindings was not included in the price...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/12/2021
It is about better rating the condition of the skis which was just correct and not in very good condition!
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Response from EASY-GLISS.COM
Hello Christelle,
The skis you ordered are second-hand skis.
Having already been used, we take care of redoing the sole (complete maintenance) as well as checking the bindings.
However, it is normal for cosmetic defects on the top of the ski to be present.
Counting on your understanding,
The Easy-gliss.com team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/12/2021
Problem with bindings and after-sales service is clearing customs while the skis have not been used
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Response from EASY-GLISS.COM
Hello Azzedine,
It seems that you ordered alpine skis to use with hiking ski boots, which does not work. Our after-sales service explained this to you by phone.
We cannot take back the skis that have been drilled according to your indications, as stated when you placed your order.
The Easy-gliss team
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