Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.
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Response from EASY-GLISS.COM
Hello Nicolas,
We are sorry that the delivery did not go as planned, but we count on your understanding, as we are not responsible.
We will make sure to pass on your satisfaction to the Easy-gliss customer service.
Hoping to see you again.
The Easy-gliss team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
My opinion is very good regarding the seller, Easy-Gliss, but the transport is a disaster. 3 weeks to get my package and 6 rabbits placed while I was waiting for them at home... in the end, the products arrived with the packages ripped open (so all products in disarray). Miraculously they seem to work...
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Response from EASY-GLISS.COM
Hello Arnaud,
As we have already told you, once the package is entrusted to the transport company, we cannot manage the delivery process.
However, we completely understand your dissatisfaction and once again we apologize.
Your package is in good condition and that is the main thing.
We wish you an excellent winter season.
Hoping to see you again.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/11/2021
Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!
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Response from EASY-GLISS.COM
Hello Béatrice,
First of all, we respond to all calls made during opening hours.
Unless we were already online, there is no reason we wouldn't have taken your call.
Regarding the delays due to the numerous orders placed during Black Friday, it was notified at the time of the order that shipping times had been extended.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
The skis arrived and the bindings were not adjusted even though the information was requested at the order...
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Response from EASY-GLISS.COM
Hello Jacques,
We sincerely apologize for this error.
We will make sure to pass the information to our team.
Have an excellent ski season.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
The boots arrived full of mud, dust, and grass. Also, the inside was not 100% clean as mentioned in the description.
The shipping was very fast, the packaging perfect
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Response from EASY-GLISS.COM
Hello Sergio,
We would like to sincerely apologize.
We are very surprised by your comments and will pass the information to our teams.
Thank you for reporting this issue.
Wishing you a great ski season.
The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/11/2021
Maybe...
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Response from EASY-GLISS.COM
Hello Francis,
We are sincerely sorry but we do not understand your opinion.
Could you please provide us with more details? (You can write in English if you prefer).
Looking forward to hearing back from you.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
I am disappointed because the skis were a gift and they arrived dirty with dirt... it's really disappointing
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Response from EASY-GLISS.COM
Hello Nathalie,
We apologize again for this incident.
We have credited your loyalty account following your feedback on the subject.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/10/2021
Simply bad.
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Response from EASY-GLISS.COM
Hello,
What problem did you encounter?
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
Delivery error regarding the ski shoes... forced to return the unwanted shoes while waiting for mine.
Too bad it falls on me...
I hope for a commercial gesture from Easy-gliss.
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Response from EASY-GLISS.COM
Hello,
We apologize for the error regarding the shoe shipment.
However, the return process was handled the same day.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2021
Products conform, but I couldn't apply the 15% discount code (12YEARS) without any reason being provided to me.
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Response from EASY-GLISS.COM
Hello François,
Regarding the discount, it is indicated in the promotion that only products without a section represented by a marmot are eligible for the reduction.
However, it turns out that the products in your order had a marmot section.
Next time, if in doubt, do not hesitate to contact us for explanations.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Even if the skis are on sale, it would be good to package them more properly
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Response from EASY-GLISS.COM
Hello Patrick,
We are surprised to learn that you encountered problems with the packaging.
Indeed, we always protect the skis with bubble wrap inside the packaging.
The boxes are the thickest we can use.
Thank you for your feedback, it is important for us to know your opinion.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/07/2021
It is a pity that the stock of products is not up to date.
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Response from EASY-GLISS.COM
Hello Didier,
We are sorry for the inconvenience encountered.
At the time of your order, we indeed encountered some updating issues.
Hoping to see you again.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2021
Delivery a bit laborious but fault of the delivery service not the seller
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Response from EASY-GLISS.COM
Hello Olivier,
We thank you for your feedback.
However, we are sorry for the inconvenience caused by our carrier.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/01/2021
Very poor quality order! Snowboard received in very bad condition as if it had already been used and then resold as new (this is not due to delivery) the edges are worn, scratched.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Hello,
I ordered a sled but it was not indicated that it was a sled for children.
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Response from EASY-GLISS.COM
Hello Alizee,
We are sorry that the product does not meet your expectations.
Since the dimensions of the sleds are indicated, we did not think it necessary to mention that these are sleds for children.
If you wish, you can request a return from our customer service.
We remain at your disposal.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
Unfortunately, I received a damaged board. Email sent at 9 PM to inform them, call from customer service at 9 AM and at 4 PM confirmation of sending a new board. A big well done to the Easy-gliss team for their responsiveness. Despite the mishap, I will order again
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Response from EASY-GLISS.COM
Hello Severine,
We sincerely thank you for your feedback.
We are sorry for this mishap, and we thank you for your understanding.
Thanks again and happy new year 2021.
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
The product presented does not match the delivery so return to sender very disappointed
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Response from EASY-GLISS.COM
Hello Jean-Pierre,
We are sorry that the product did not quite meet your expectations.
We hope you understand that the colors seen on a screen are not identical to the actual colors.
Hoping to satisfy you during your next visit!
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/10/2020
Order placed on October 12, delivery on October 19 (for a product available and deliverable within 3 days)
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Response from EASY-GLISS.COM
Hello,
Your package left our facility on October 13 and was presented for the first time on October 16, but the medical house was closed when the delivery person came by, so your package was presented again on Monday, October 19.
We are sorry that you encountered delivery issues and we hope that your purchase will still give you complete satisfaction.
The easy-gliss.com team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/07/2020
Very disappointed because already when I ordered everything was in stock and in the end to send me an email 3 days later to tell me that the ski poles are no longer in stock, it was for a birthday, so not cool, and then the carrier a disaster DPD not serious
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Response from EASY-GLISS.COM
Hello,
Indeed the poles you ordered were out of stock, we informed you by email and we offered you a €5 voucher as compensation valid on your next order, and your poles have been immediately refunded. Regarding the carrier DPD, we will report your dissatisfaction to them.
We hope that the shoes you ordered will satisfy you.
Best regards
The Easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2020
I expected a delivery delay but I am disappointed by the site that tells us nothing about the delay and does not respond to emails.
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Response from EASY-GLISS.COM
Hello Sir, After checking we have not received any email from you. Indeed, there was a slight delay in your order due to May 1st, an email was sent to you when your order was being prepared and another when it was shipped. We invite you to check your spam. We also remind you that we are reachable by phone from Monday to Friday from 9am-12pm and 1:30pm-5pm, our advisors will be happy to answer your questions. Best regards, the Easy-gliss team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/01/2020
I bought ski pants from Easy-gliss. The item shipped did not match the item ordered. Not having seen it, I skied with it before realizing and trying to exchange it for the original size. After returning the package, easy-gliss refused it because the pants had been worn (I didn't notice it right away) and it had been returned late (indeed, I ordered the pants 1 week before my ski week, and returned it 3 weeks after its reception).
Unfortunately, my regret is that we could not find an arrangement. The proposal from customer service was that I keep the pants in the wrong size, without compensation, despite the fact that the initial error was not my fault.
Indeed, I could have checked the size upon receipt of the item but I did not do it.
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Response from EASY-GLISS.COM
Sir,
Indeed you returned the pants but it has probably been worn for more than 1 day as it showed numerous scratches on the bottom of the legs likely due to edge hits.
The pants were returned late and very damaged so unfortunately we cannot proceed with an exchange.
The easy-gliss.com team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2020
I asked for advice because I had a doubt about the size, the return was at my expense...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Hello,
Ordered 2 pairs because on the site the pole was without S unlike the others and in the photo there was only 1 pole. The return slip is at my expense, I do not find that correct.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2020
the delivery person very unpleasant! too bad because the sales service is friendly and efficient, perfect assembly and the skis of dreams :)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2020
The delivered fasteners did not match those of the order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
During my order, it was indicated that there were 2 small gifts offered but I did not receive them. Regards
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
5 stars for easy-gliss - 1 star for the DPD delivery service that does not keep its appointments.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
The color of one of the sleds does not match the ordered color, red instead of orange.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/10/2019
The website has a very complete choice of equipment. The prices are very attractive.
The shipment of the order is very fast with the ski adjustments.
In short, all positive.........except for the preparation of the items.
I received brand new skis.....but already scratched due to poor packaging preparation. The skis were placed against each other without protection between them.
Result......the bright orange bindings scratched the top of the skis and the bright orange paint got embedded in the skis.
This would be the only point for me to improve. PROVIDE MORE CARE IN THE PACKAGING OF ITEMS.
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Response from EASY-GLISS.COM
We take note of your comments, please know that the preparation service will be informed.
Thank you for your relevant comment, we wish you a good season and see you soon for new purchases.
The Easy-Gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2019
Good but the delivery service via DPD is deplorable ... 16 days to receive my package...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/02/2019
Very good responsiveness to prepare and ship the skis. However, I am unhappy with the false advertising about the free waxing of the skis that arrive just as they come out of the factory like with any other seller, but that does not mislead customers with false information.
Appreciated split payment.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2019
Late delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2019
Lack of communication from the carrier, it is written that they will make an appointment with you, except that the carrier called me because he was in front of the gate... of course we were absent
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/01/2019
When I received the bag it was cheaper than the price I paid! You could have issued a credit or refunded the difference! This is not correct!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/12/2018
I am not at all happy with my order, the material I received and returned is in a deplorable state, for now I would not recommend this site to anyone,
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Response from EASY-GLISS.COM
Hello,
We suggested that you return the material that does not suit you, at no cost to you in order to refund your order.
We apologize if the material does not meet your expectations and we are at your disposal regarding the return procedures for your merchandise.
Best regards
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/09/2018
Used product as expected. The site indicates that everything is verified. The left front binding does not work. Impossible to tighten the strap on the foot. Impossible to use in its current state without changing the strap, if possible see the bindings... I sent a request that went unanswered.
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Response from EASY-GLISS.COM
We are surprised by the problem you are experiencing and after checking we have not received any email from you reporting this problem, nor any photo. Please note that you can return the product if it is not compliant at no cost to you, you just need to make a return request from your customer account. Best regards.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/03/2018
Fast shipping but the packaging leaves something to be desired. The package was just wrapped in a layer of bubble wrap and was moving around in the box. Luckily it wasn't fragile....
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Response from EASY-GLISS.COM
Hello Sir,
We take note of your comment. However, could you specify the packaging you were expecting?
Best regards,
The Easy-gliss team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2018
Some difficulties with customs clearance (2 weeks) and higher import fees in Switzerland than expected (fixed fee added by the delivery person in addition to VAT). Otherwise, nothing to complain about. Material conforms to the order and perfect packaging.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
Deadlines respected
Problem with a shoe
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2018
Fast but not enough details on the condition of the shoes
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