Customer reviews of EASY-GLISS.COM

Delivered very quickly without extra charge

Not bad, but their dpd delivery person gets confused if we change the delivery address on their site. Result: 15 days before I found my package.

An experience I do not recommend! It's easy to get scammed with EASYGLISS, the specialist in fraud!

The ordered skis are indeed in accordance with the information, perfect little issue with the shoes, the ordered size is not the one received, but immediate refund, very good responsiveness, impeccable service.

Very fast delivery, soles indeed clean and in good condition on the skis (surfacing and waxing done correctly, with sharpening of the edges). However, the top of the skis (serigraphy has aged well), otherwise skis ready to be used safely, just the aesthetic side that is lacking.

Good tracking of the package, the only downside is the delivery cost. Improvement by reducing them with relay points, etc.

Very satisfactory customer service. Delivery time a bit longer than announced but all products are checked before being sent, one product was even replaced in my order because it was in poor condition. To our pleasant surprise, gloves were offered for our children. I recommend this site

Worst online purchase experience ever.
Order placed on 26-11-2021 and delivered on 11-12-2021.
As a matter of fact, I sent many emails as a follow-up to my delayed order, almost no update was received. I had to call and check what's wrong and to my surprise, they informed me that 1 of the items was out of stock. When I asked about any restocking forecast, the answer was: we donno. After such feedback, I requested to cancel my order and refund my money, and it's when the loveliest part of the story reveals: they contacted me the second day saying that the item is in stock and that they can ship it if I'm still interested!!!
I decided to keep the order and prior shipping, I requested to change the delivery details. After confirming this request, I received a few days later a return notification from the courier company claiming about some missing details (that were already provided to Easy gliss)
I had to rectify this mess again, and provide the correct delivery details to the courier company.
Least but not last, they do not provide any detaxation choice/form as you can easily get from other websites such as Glisshop.com (and many others)
In summary:
1- The website personnel are very badly organized and cannot relay a simple address detail to the courier.
2- They have a serious lack of communication and stock management.
3- The product status is not accurate: it might show you "in stock" so you find out after completing the order, paying them the money and calling them, that the item is out of stock.
4- They do not offer any detaxation form as other sites do.
I do not recommend at all!

The only downside is that the return is at the customer's expense

Order received 3 days after payment.
The skis were very well packaged.

Very good purchase and delivery.

Very good shipment except for the huge box for a helmet, needs to be reviewed for ecology and transport bulk.

Order processed very quickly, assembly and adjustment super +++ Attention to the small marks made on the skis, nothing serious since there will be traces from the first outing, but on a new product we expect it to be immaculate.

Deadline respected

The indicated phone number does not answer and the site does not indicate that returns are at the customer's expense

A bit more information to help choosing would be helpful. But everything has been ok, and the skis are good.

Very good site, delivery time kept!

Very very very worn skis, deteriorated... I strongly advise against, buy them from private to private, they will be in much better condition.

Simple to use site

The skis arrived broken, one of them with a cut in the ski profile, I sent photos of the breakage to the store to claim and they still haven't responded with a solution...

Nice

The description does not match the product sold

very poor customer listening, no service my package was delivered to the wrong relay and in another village after contacting them they explained to me that it was not serious I just had to go pick it up I would have at least liked an apology and some listening site to avoid

Product and competitive price. Lacks care for packaging, the shoe box is placed in a box that is too large. As the box is not sealed, the shoes moved slightly in the box. No damage to the shoes but this is a point to improve to avoid unpleasant surprises

correct: good product, fast delivery

Serious site, fast and quality delivery

Great site, great customer service. Delivery by DPD not compliant: instead of delivering to the home, the package was left at a relay point without me being notified.

I ordered skis on this site on 11/12/2021. It is now 18/01/2022 and I still have not received my skis. I have made numerous complaints to customer service without any response from them.

Careful shipping

Ski boots in miserable condition! This is neither nice to look at nor safe! I will NEVER order again and hope to receive a full refund! Return shipping must be PAID by ME. Also, the wrong size was delivered. NEVER AGAIN!

Easy access site, delivery arrived as planned

-

Product as described, fast delivery. I just find that the site lacks a bit of information about the products (e.g.: size of the snowshoes, male or female product,....)

Good

Super fast delivery before Christmas!!! Bravo!!!

Problem with bindings and after-sales service is clearing customs while the skis have not been used

Quick service. Good choice.

The delivery person (DPD) is unacceptable. As for Easy-gliss, nothing to complain about, everything was very good. One piece of advice, do not work with this carrier anymore.

Very good

Received more than 10 days after the order (despite the additional delays from Black Friday) no one answers the phone, email exchanges are barely friendly. The only solution found when I expressed my dissatisfaction (it was for a birthday) was the cancellation of the order. I specify that the order was shipped 1 week after payment. And if you don't contact them, no one warns you. Black Friday being every year, why not organize in advance like many other shops of the same kind... this was my first order, there won't be a second! I couldn't give the gift on time!