Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
Ordering the skis was easy and they are well packaged and installed. However, the delivery time was much longer than expected and the final cost was higher due to import costs. International import costs were not estimated or mentioned during the purchasing process. If this was mentioned, it was not clear to me. This makes me doubt that I will use Easy-Gliss again.
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Response from EASY-GLISS.COM
Hello, Regarding shipments to non-European countries, products are billed excluding tax and you must therefore pay customs fees and VAT of the delivery country. All this information is explained on our site in the T&Cs + in delivery information. Best regards, The Easy-Gliss team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2024
Poor communication, no answer to my message. Other Companies keep better communication and information with the client. The carrier (BRT) also does not communicate: one has to check their website multiple times. Again, other carriers are better.
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Response from EASY-GLISS.COM
Hello Alessandro We're very sorry about this bad experience. For better communication, you can always contact our after-sales service. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2024
Order compliant
One star less because return fees are charged for size exchange
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Response from EASY-GLISS.COM
Hello Olivier, Everything is clearly explained about the return conditions on our website. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2024
Easy-Gliss is a good company, however the delivery company DPD they use is not up to par. 13 days to deliver a pair of skis!!! They need to change delivery companies quickly!!!
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Response from EASY-GLISS.COM
Hello Aurélien, We are sorry that your delivery went poorly. We will communicate your feedback to the carrier. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/01/2024
No problems with ordering and payment. However, the packaging was not great. The skis moved too much inside the package. The package seems to have been opened during transport to see the contents.
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Response from EASY-GLISS.COM
Hello We are sorry that the transport was poorly executed. We communicate your feedback to our carrier. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/01/2024
I am pleased with the skis but I have not skied with them yet. They were shipped quickly and well packaged. I understood that the skis would be set up and waxed. They were not set up or waxed. I thought the price was very good compared with other sites but discovered, too late, that I needed to pay Customs and Excise Duty on top of the price. The other companies had included it in their price.
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Response from EASY-GLISS.COM
Hello, Everything is clearly explained about shipping conditions abroad on our website. See you soon, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Very good material, the advice by phone was very good. But it is very difficult to reach them and the promise of delivery within 48h ended up taking 7 days!!!
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Response from EASY-GLISS.COM
Hello Eric, We are sorry that your delivery went poorly. We will communicate your feedback to the carrier. See you soon, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/12/2023
Delivery rather fast.
Fragile skis, deteriorate quickly…
Customer service does not compensate for significant damage for 4 days of skiing…
Too bad
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Response from EASY-GLISS.COM
Hello Pierre Unfortunately, the wear from using the ski is not covered by the supplier's warranty. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/01/2024
Satisfied with the operation of the Easy-gliss site, but very unhappy with the carrier DPD who delivered to a completely ridiculous address and took 1 week to deliver my order
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Response from EASY-GLISS.COM
Hello Hervé, We are sorry that your delivery went wrong. We will communicate your feedback to the carrier. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/11/2023
The skis were delivered with 85mm brakes while the ski is 87mm wide. So they rub the sides which is not ideal. I will have to have them replaced. Price was good though.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/11/2023
It took 14 days for the parcel to arrive and the webpage says 72 hours. I had planned a skiing trip and I almost didn't get them in time.
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Response from EASY-GLISS.COM
Hello Cristina, We are very sorry that your delivery did not go smoothly. We will pass on your comments to the carrier. See you soon The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2023
The items inside the package moved freely and crashed into each other causing one item to be damaged when received.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/04/2023
Delivery requested to be delayed by a few days due to unfulfilled vacation. No email in return to indicate that this request was well taken care of. Significantly more expensive than some of its competitors.
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Response from EASY-GLISS.COM
Hello Pierre, We are surprised to read your feedback. Indeed, it is common for us to send packages later at the customer's request. Moreover, we respond to all our emails. However, we have not received any email from you. When you remain unanswered by email, we can advise you to make a call to communicate your needs. Finally, regarding prices. We are free to set our prices and we are at the lowest prices within the limits of possibility. It is up to you to choose which site you want to order from. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/03/2023
Very nice Rossignol hero ski, not yet tried. Order received after a few days of waiting because not presented by the DPD carrier who made me wait at home for nothing for two days in a row!!! Carrier needs to be changed!!!
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Response from EASY-GLISS.COM
Hello Stéphane, We did our best to expedite your request with DPD. As we certainly had to explain to you, we can only deal with the agency in our city. Which then transmits the information to the agency that delivers to you. It may indeed be that not all agencies are as responsive as ours. However, overall DPD is the agency offering the best delivery times at the best prices. Additionally, we also offer delivery via Colissimo if you wish. Counting on your understanding, The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2023
Lack of support and communication. Website information is not accurate.
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Response from EASY-GLISS.COM
Hello Robertas, Could you please elaborate. We would love to hear what you were missing in order to improve our website. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/03/2023
I did not receive the correct bindings even though I paid 40€ more to get the M instead of the L provided with the board.
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Response from EASY-GLISS.COM
Hello Lisa, As we have already informed you, you did receive the correct bindings. Indeed, there are no bindings in M. The sizes offered by this supplier are only M/L or XL. Moreover, you chose a men's board. Therefore, the sizes of the bindings are automatically different from women's sizes. Finally, regarding prices, they vary depending on the bindings and suppliers but not on sizes. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/02/2023
Problem with the item that was not delivered in its original packaging and the product manual was missing. Customer service was not very responsive, several follow-ups before getting a response.
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Response from EASY-GLISS.COM
Hello, It turns out that during storage, the packaging of the ordered product was not well preserved. We therefore preferred to place the product in another packaging to protect it during shipping and allow you to store it in a proper condition. The shoes are new and therefore include all the elements sold with them. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/02/2023
Delivery times long - Supplier for delivery to be reviewed
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Response from EASY-GLISS.COM
Hello Christelle, We are surprised by your feedback. Indeed, we work with a delivery service that allows delivery in 24h at minimum. (The times then vary depending on the country and delivery address). We take note of your feedback. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2023
be more precise in searches and descriptions. When looking for a ski bag, one is not looking for a hiking bag.
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Response from EASY-GLISS.COM
Hello Christophe, Thank you sincerely for your feedback. It is important for us to know your opinion. We will make sure to pass on the information. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/01/2023
Unfortunately, the store did not inform that my Scarpa are not ideally adjustable on the proposed binding. It is the seller's role to know the standards and not for us to do studies on binding standards...
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Response from EASY-GLISS.COM
Hello Christian, When you placed your order, you did not fill out the assembly form for the binding adjustment. Therefore, we could not know that you wanted to use touring ski boots on piste skis. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/12/2022
No free return.
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Response from EASY-GLISS.COM
Good day Katharina, All General Sales Conditions are stated before each order. You can only place an order if you check "I have read and accept the General Sales Conditions". We hope for your understanding. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Sledge received in a damaged box, incorrectly sized, with no protection... Fortunately intact! Sledge dirty with dirt... They credited me €10 to my loyalty account but I don't plan to order from them again...
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Response from EASY-GLISS.COM
Hello Émilie, We are once again sorry. We have escalated the information to our teams. We have credited you €10. Since the sledge is intact, we do not see what more we could have done. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2022
The ordered poles do not conform and I cannot reach you by phone
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Response from EASY-GLISS.COM
Hello Peggy, Thank you for your feedback. However, we are reachable by phone during the hours indicated on the site or by email, the customer service would have gladly answered your questions. It would have been wiser to send us an email with photos, rather than rating us this way. Counting on your understanding. The Easy-gliss team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Package arrived quickly. However, it was simply placed in the box, without packaging. As it is a hat, it's a bit awkward.
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Response from EASY-GLISS.COM
Hello Alexandre, Thank you for your feedback. We take note of your comment. Indeed, according to the procedure we follow, the product should have been wrapped in protective plastic. We will ensure to pass your feedback to our team. We apologize. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2022
I received my order with the box exploded. It’s not the carrier since the carton in which the box was, it was very good.
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Response from EASY-GLISS.COM
Hello Morgane, It may be that during storage some boxes do not withstand. However, the condition of our products is checked before being sent. Excellent end of year holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The item was broken in its intact packaging. I am waiting for its replacement by Vola after contacting Easy Gliss customer service.
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Response from EASY-GLISS.COM
Hello Philippe, We are surprised by your feedback. Indeed, as you specify, the packaging is intact, so it is a manufacturing defect. Moreover, our team handled the customer service on the same day. The replacement product was sent the next day. Our team was more than responsive, as was the supplier. Therefore, we do not think such feedback with such a rating is justified. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Great advice for remote sales. The wear of the used shoe is excessive. We are on a product that I would not have bought. You are going a bit far on the viability of the used shoe.
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Response from EASY-GLISS.COM
Hello Sabine, All our used products are checked (and maintained for skis = sharpening waxing). The price is then set according to the wear of the product. Additionally, specifying that the present wear only concerns the screen printing, meaning that a liner or a sole that is too worn will be replaced. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/07/2022
Hello, there is a small misunderstanding, I ordered skis with Rossignol bindings and I received skis with Look bindings, please explain why?
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Response from EASY-GLISS.COM
Hello Franck, The Look brand is a brand of bindings that is part of the Rossignol group. The bindings received are indeed those indicated in the title of the product sold. Hoping to have answered your question. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Not at all to criticize but the packaging was very damaged.
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Response from EASY-GLISS.COM
Hello James, We are sincerely sorry. Unfortunately, we cannot control the quality of service and the care taken by the delivery person. However, we do our best to protect the product as much as possible so that it arrives in good condition regardless of transport conditions. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/04/2022
The package was torn on the side and the file was missing!!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 17/03/2022
The purchase and the correct shipment took too long, like 10 days. The ski boot in my size had no way to fit my foot but was perfect. I had to return it and therefore paid shipping costs of €9 and return costs of €18 and I have nothing. Too expensive
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Response from EASY-GLISS.COM
Hello Igone, We are sorry that you are disappointed with your experience on our site. Regarding delivery, we cannot bear the costs on our part below a certain order amount. Now about the return of the order. Our sales conditions specify that you have to pay the return shipping costs unless the return is due to an error on our part or an original defect of the product. Finally, these conditions were accepted when placing the order. We hope you understand. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2022
a first shipment and a return: ski length not compliant no instructions on the bindings competitive price shipping speed
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Response from EASY-GLISS.COM
Hello Michel, We would like to apologize once again for the ski length error during the first shipment. Regarding the instructions, we are surprised. Indeed, when the instructions are present with the binding, we put it in the packaging with the skis. This should have been the case for your order. We will pass this information on to our teams. Finally, it is important for us that you are satisfied despite the error that occurred at the beginning. Have a great end of ski season. The easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/02/2022
Unfortunately, the shipping (transport) experienced huge delays. Excellent merchandise.
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Response from EASY-GLISS.COM
Hello Emilio, We would like to apologize for the delay caused by the carrier. We hope you are still satisfied with our services. Sincerely, The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/02/2022
The snowboard arrived damaged because the bindings moved around in the box which traveled a lot. The delivery by DPD is deplorable! Your shop is still not bad
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Response from EASY-GLISS.COM
Hello Hubert, We are surprised by your feedback. Indeed, we did not receive an email reporting a problem with the received product. Moreover, the snowboard is packaged in bubble wrap separately from the bindings. Therefore, it is hard to imagine that the board was damaged by the bindings. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/02/2022
Hello, the skis arrived poorly adjusted for the binding spacing. Yet I had specified: the shoe size, the length in mm and the brand of the shoes... I am surprised that there is, I think, at least 1 cm to modify and moreover the 2 bindings are not at the same spacing (the other one is missing 1/2 cm). In short, it seems a bit hastily done because both should at least have the same adjustment. Having two left hands, I will have to go to a rental shop for the adjustment and especially feel uncomfortable arriving with new skis that I did not buy from him... moreover delivery 1 day after the date announced by the delivery person.
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Response from EASY-GLISS.COM
Hello Bertrand, The return of the skis was offered to you. If you refused it, it's your choice, we cannot do anything more. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Item as described and pictured, well kept and good communication, the problem was the transport..... After 10 days of not knowing what happened to my skis, I decided to report the matter to the postal police and strangely after 1 and a half days, the skis arrived at home.......
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Response from EASY-GLISS.COM
Hello Gabriele, Unfortunately, we are unable to manage the package once it has been handed over to the carrier. However, the product meets your expectations and you have received it. For these reasons, we are sincerely disappointed that you are focusing on the carrier issue. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2022
The navigation, service, and shipping are very good.
Upon receipt, my skis, although second-hand, have the sole in good condition and are waxed, but they are very, very worn...
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Response from EASY-GLISS.COM
Hello Yann, As you said, the maintenance of the skis has been well done. However, regarding the top of the ski, we cannot do anything more. However, the price is evaluated based on the condition of the ski. Counting on your understanding. The Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2022
Great prices but the return procedure is too complicated.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/01/2022
The shipping went quickly, but the price-performance ratio is not right.
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Response from EASY-GLISS.COM
Hello, We are sincerely surprised by your comment. Indeed, the prices for our used products are assessed based on the condition of the skis. Furthermore, all our used skis are maintained before sale. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Package received crushed and soaked with footprints on the box, what happened with the carrier? Moreover, the shoe dimensions were given as well as the size and weight: Despite this, the bindings were not adjusted. It's a shame.
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Response from EASY-GLISS.COM
Hello Florence, Regarding the package we are sorry that it arrived in this state. However, we unfortunately cannot manage how the package is handled once entrusted to the carrier. Now regarding the adjustments, it is an error on the part of our teams and we sincerely apologize for that. The Easy-gliss.com team
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