Easy-Gliss delivers fast and reliable service with attentive, responsive support. Customers highlight fast delivery, well-packaged and sturdy skis, and accurate fulfillment of orders, including timely updates and on-time arrival. The product range and pricing are consistently praised, with many noting competitive prices and a straightforward, easy purchasing process. The team provides thorough follow-up, helpful advice, and professional, friendly communication, making supported orders smooth from inquiry to delivery.
I only received the fixings later because they were not in the first package. Otherwise, product, service, and delivery were great.
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Response from EASY-GLISS.COM
Hello, We apologize for the delay regarding the fixings. Thank you for your feedback. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/03/2023
Lack of support and communication. Website information is not accurate.
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Response from EASY-GLISS.COM
Hello Robertas, Could you please elaborate. We would love to hear what you were missing in order to improve our website. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Had some issues with shipping but everything else is ok. The item was shipped after 2 days instead of the same day as stated in their terms.
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Response from EASY-GLISS.COM
Hello Tomislav, First of all, here are the general conditions of sale: "c/ Order processing time If you place an order before 12pm: The product is available in our store stocks: your package is given to the carrier the same afternoon. The product is not available in our store: then an additional 24 hours is necessary to process your order. If you place your order in the afternoon, the processing time is postponed by one day. We are in the second case "article not available in store". That is, it has to be transported from another warehouse to the store to be prepared. This was written on the product sheet. So we have a 24 hours delay to ship the order. Then you placed your order at 7pm. As stated in the conditions, an order placed in the afternoon results in a processing time of one day. The delay is therefore two days. The shipment was done in accordance with our general conditions of sale. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Customs fees for Switzerland a bit high
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Response from EASY-GLISS.COM
Hello Henry, Indeed, this is the problem we encounter outside the European Union. Unfortunately, we do not decide on customs fees. Hoping the product meets your expectations. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/03/2023
Very good
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Response from EASY-GLISS.COM
Hello Christian, Thank you for your order. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Good product delivered and quality of service
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Response from EASY-GLISS.COM
Hello Benjamin, We are pleased to have been able to meet your expectations. Excellent end of the season. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/03/2023
All good
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Response from EASY-GLISS.COM
Hello Hubert, Thank you for your trust and your feedback. Excellent end of the season. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Great ease of ordering.
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Response from EASY-GLISS.COM
Hello Christian, We are delighted to hear from you. The Eas-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/02/2023
Problem with the item that was not delivered in its original packaging and the product manual was missing. Customer service was not very responsive, several follow-ups before getting a response.
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Response from EASY-GLISS.COM
Hello, It turns out that during storage, the packaging of the ordered product was not well preserved. We therefore preferred to place the product in another packaging to protect it during shipping and allow you to store it in a proper condition. The shoes are new and therefore include all the elements sold with them. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Satisfied with my purchase, the delivery was long, I took express delivery but it took the time of a normal delivery. The package was well packaged. Nothing to say except for the delivery.
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Response from EASY-GLISS.COM
Hello Marco, We do not offer Express delivery. The package was prepared the day after the order, then left at 6 PM. You received the package the next day at 2 PM. Less than 48 hours for preparation, shipping, and delivery included. You benefited from the fastest delivery possible. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
Various sports products, quality and competitive prices. However, the delays between ordering and shipping are a bit long even though the product is marked as in stock. Moreover, despite a delivery date set by the carrier DPD, the delivery date is postponed to a later date than initially planned. I have already had this problem with a previous order on another site with this carrier. Is it the home delivery that causes problems or does it also happen with pick-up points? Otherwise, this site presents a real interest in being patient.
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Response from EASY-GLISS.COM
Hello Juan, Thank you for your detailed feedback. We are sincerely sorry for the issue encountered regarding the delivery. It turns out that some regions indeed face more difficulties in being delivered. As you mentioned, this has happened to you with another company. However, we work with this delivery agency because they offer fast delivery at interesting prices (thus allowing us to offer free delivery to our customers). Finally, we do not believe that delivery to pick-up points will change. We offer delivery via Colissimo if you wish. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
An order that went very well. Delivery honored within the deadlines.
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Response from EASY-GLISS.COM
Hello, We are glad that everything went well. Excellent end of season. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/02/2023
Perfect product, very well and safely packaged and delivered, however the goods were temporarily out of stock, so they only arrived after our departure for vacation. Otherwise, it would have worked. But after the vacation is before the vacation. Ski binding unfortunately set incorrectly, 314 instead of 341 mm. Can happen, I adjusted it.
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Response from EASY-GLISS.COM
Good day Klaus, We are pleased to hear of your satisfaction. We sincerely apologize for the delayed delivery and the concerns about the settings. We thank you for your understanding. It is a pleasure to work with customers like you. We will see you again soon. Your Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
correct
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Response from EASY-GLISS.COM
Hello, Thank you for your purchase. Excellent end of the ski season. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
Easy to access site. Delivery OK but not much care in the packaging of the parcel.
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Response from EASY-GLISS.COM
Hello Michèle, We thank you for your feedback. We will ensure to pass your feedback to our teams regarding the packaging. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/02/2023
Order received on the scheduled date and product in line with my expectations. Very good
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Response from EASY-GLISS.COM
Hello Lilian, Thank you for your purchase. Your satisfaction is our priority. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
Delivery on time. A bit long waiting without response to my messages. Otherwise perfect. Snowboard received in well-protected packaging! I recommend.
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Response from EASY-GLISS.COM
Hello Denis, Please excuse us for the slightly long response time, we have done our best to respond to everyone as quickly as possible. However, we are glad that everything went well. Thank you. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/01/2023
Very good site
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Response from EASY-GLISS.COM
Hello Lucie, Thank you for your purchase. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
I had no trouble placing my order, everything was clear. The products are as described. I didn't give the 5th star because my package arrived torn, but that did not affect the products. Nevertheless, this is not attributable to easy-gliss but rather to the shipping manager.
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Response from EASY-GLISS.COM
Hello Jean-François, We sincerely thank you for taking the time to write such a detailed review. Your satisfaction is our priority. However, we are sorry that your package arrived in this condition. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
Perfect
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Response from EASY-GLISS.COM
Hello Erwan, Thank you for your feedback. Hoping to see you again very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
All good; the delivery was fine
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Response from EASY-GLISS.COM
Hello José, We sincerely thank you for your comment. It is a pleasure for us to read a review like yours. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Very fast shipping and in accordance with the order. Good quality products. Only downside, the website pages open too slowly and viewing the cart in real time is complicated. Despite this, I recommend this site 100%.
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Response from EASY-GLISS.COM
Hello Fabrice, We are sincerely delighted to have met your expectations. Thank you for your recommendation. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
Hello... For the delivery, a code had to be given to the delivery person.. No mailbox delivery, hand delivery only... I waited for nothing... You should update the instructions.. Yours are from the Covid time My package was delivered to my mailbox.. That's very good.. I prefer Well received
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Response from EASY-GLISS.COM
Hello Beatrice, Our instructions are up to date. Delivery people are always instructed to ask for the code from customers. However, some delivery people take the liberty of not doing so. Hoping to have responded as best as possible. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Everything went well for the order, it arrived on time, except that the DPD delivery person delivered the equipment without anyone being on site, in front of the door.
Easy Gliss should pay attention to this delivery procedure of its subcontractor.
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Response from EASY-GLISS.COM
Hello Pascal, We take note of your feedback. It does happen that some agencies do not meet DPD's sales promise. However, it is often the same agencies that cause problems. Most of the time, feedback on delivery is positive. Finally, DPD allows for faster and cheaper delivery for customers. However, we offer delivery via Colissimo. Excellent ski season. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/12/2022
very good
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Response from EASY-GLISS.COM
Hello, Thank you for your purchase. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/12/2022
Sometimes I feel like the site is buggy
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Response from EASY-GLISS.COM
Hello Christophe, We are not sure we understood your feedback. If you wish to provide any clarification, please do not hesitate. Your feedback on your experience. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2022
The ordered poles do not conform and I cannot reach you by phone
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Response from EASY-GLISS.COM
Hello Peggy, Thank you for your feedback. However, we are reachable by phone during the hours indicated on the site or by email, the customer service would have gladly answered your questions. It would have been wiser to send us an email with photos, rather than rating us this way. Counting on your understanding. The Easy-gliss team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
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Response from EASY-GLISS.COM
Hello Alvise, Thank you for your order. Happy holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Great, although I received the package in a completely torn box but that is not your fault.
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Response from EASY-GLISS.COM
Hello Maelle, We are sorry to see that the delivery did not go as well as it should have. We would like to thank you for understanding that we are not responsible for the quality and care provided by the delivery personnel. However, aware of the risks involved in delivery, we do our best to protect the products. Happy holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/12/2022
I received my order with the box exploded. It’s not the carrier since the carton in which the box was, it was very good.
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Response from EASY-GLISS.COM
Hello Morgane, It may be that during storage some boxes do not withstand. However, the condition of our products is checked before being sent. Excellent end of year holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The item was broken in its intact packaging. I am waiting for its replacement by Vola after contacting Easy Gliss customer service.
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Response from EASY-GLISS.COM
Hello Philippe, We are surprised by your feedback. Indeed, as you specify, the packaging is intact, so it is a manufacturing defect. Moreover, our team handled the customer service on the same day. The replacement product was sent the next day. Our team was more than responsive, as was the supplier. Therefore, we do not think such feedback with such a rating is justified. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
Easy navigation, all the details of the material are indicated but the search criteria are not always respected. Very good packaging, however DPD is very poor! But you are not to blame.
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Response from EASY-GLISS.COM
Hello Marc, Thank you sincerely for your feedback. Your experience matters to our clients as well as to us. Can you clarify the part "search criteria"? Thank you for your understanding regarding DPD. It is true that we unfortunately cannot control the quality of services provided by carriers. Excellent end of year holidays. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
It works well and I managed very well with the translator
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Response from EASY-GLISS.COM
Hello Juan Luis, We are glad that you found what you were looking for. The site is available in five languages (English, German, Italian, Spanish, and French) to satisfy all our customers. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Everything is fine.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
an insufficient automatic information but a very responsive customer service.
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Response from EASY-GLISS.COM
Hello Jean-Christophe, We take note of your feedback. Thank you for taking the time to share your feelings with us. See you soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
Fast delivery, very pleasant site
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Response from EASY-GLISS.COM
Hello Mélanie, Thank you for taking the time to give us feedback. Your opinion matters a lot. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Quality material sold on this site
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Response from EASY-GLISS.COM
Hello Christian, Thank you for your feedback and your trust. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
The site is clear, orders are easy to place. Too bad DPD (delivery company) does not deliver packages on time. And when it cancels a delivery, it does not notify you.
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Response from EASY-GLISS.COM
Hello Thomas, We would like to thank you for your feedback. Regarding the delivery, as you mentioned, it is a delivery company that takes care of it. Therefore, we cannot manage the package once it is entrusted to the delivery company. See you very soon. The Easy-gliss.com team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Just a few small impacts on the skis!!
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Response from EASY-GLISS.COM
Hello Adrien, We are surprised by your feedback. The skis shipped are new and packaged to protect them during transport. If the impacts are too significant or may come from manufacturing defects, we invite you to contact our service (only if the skis have not been used). The Easy-gliss.com team
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