Customer reviews of econotes

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9,3 /10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 3 and 4 stars

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Sophie B.
Rating: 3 out of 5
following a purchase from 29/10/2021
A printing problem on a few pages and pens that dry too slowly. But after sending an e-mail, the team is in the process of rectifying the situation. They phoned me straight away to offer to send me a new diary and other pens. Very responsive and efficient after-sales team. I'd definitely recommend them, especially as the concept of reusable notebooks is great! Feedback: after reporting my problem to the after-sales service, I was pleasantly surprised to be contacted by e-mail and telephone. I received a new diary and set of pens, which are perfect. I recommend them 100% without hesitation and I'll be sure to place another order soon: the A5 notebook really appeals to me! Thank you to this company for their attentiveness and responsiveness!
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Response from econotes
Thank you Sophie for your opinion and especially for the update... I'm delighted that we were able to meet your expectations quickly and that you are delighted with our products...?
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Solene C.
Rating: 3 out of 5
following a purchase from 23/11/2021
I'm quite happy with the product, and hope that the pens will stand up to travel. However, I'm very disappointed by the packaging for an initiative that claims to be environmentally friendly... plastic, a polystyrene sheet and a plastic bubble-paper envelope just for a notebook and pens, it's a bit much. I'm confident you'll be quick to react and correct this faux-pas :)
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Response from econotes
Hi Solène, Thanks for your feedback... The plastic used in the notebooks is oxo-biodegradable, meaning that it decomposes under the effect of light, oxygen and heat!... As for polystyrene, we've made every effort to banish it from our packaging. At present, there is no more?
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Patricia
Rating: 4 out of 5
This purchase was a Christmas gift, so I haven't had a chance to use it.
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Patricia
Rating: 4 out of 5
following a purchase from 23/11/2021
EVERYTHING WAS AS I EXPECTED
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Response from econotes
Thank you Patricia for your opinion!
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Clairecou
Rating: 4 out of 5
following a purchase from 22/11/2021
The blue pen erases very well, the others less so. Be careful not to leave the written notes too long, otherwise some traces will remain, and let them dry well before closing the pages. Otherwise it's a great product that will last a long time, given the number of pages!
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Response from econotes
Hello Claire, Thank you for your feedback? You can try moistening the wipe provided or even a hair dryer, you'll save time and the pages will be as good as new ????
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Christina R.
Rating: 4 out of 5
following a purchase from 19/11/2021
I'm glad I did; I used another type of erasable pen but I think it stains the pages unfortunately.
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Response from econotes
Hello Christina, Thank you very much for your feedback? Our pens are indeed the most suitable for our notebooks and pads. If stains remain with other types of erasable pens, try to erase them by moistening the wipe provided or using a hair dryer ????
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Heltib
Rating: 3 out of 5
following a purchase from 14/11/2021
The idea is very good, but it's a pity that the ink takes so long to dry... and prevents you from turning the pages... You have to erase quickly otherwise it's more difficult.
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Response from econotes
Hi Carole, thanks for your feedback! ??pen ink is water-based and heat-sensitive. Like a fountain pen, it can take a few seconds for the ink to dry. This can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more.
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Louann F.
Rating: 4 out of 5
following a purchase from 09/11/2021
I took a dot notebook so I could organize the pages myself, and it's super handy. I've noticed that the ink doesn't fade completely if it's left for several days (from one week to the next), but it still makes less of a mark than on normal paper.
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Response from econotes
Hello, thank you very much for your feedback! Have you tried using a hair dryer to remove stubborn marks? Is it very effective?
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Mél
Rating: 4 out of 5
following a purchase from 07/11/2021
I love using EcoNotebk. Writing, correcting, erasing, reusing makes the pleasure endless. All that's left is to find the most durable pen to make it all come together!
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Response from econotes
Hello Mélanie, Thank you for your feedback? Did you know that our pens are refillable, you can buy refills on our website, which makes our pens usable for a very long time ????
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Clémence M.
Rating: 4 out of 5
following a purchase from 30/10/2021
The notepad is great, and so is the notebook. I use it every day and I couldn't do without it. I don't use paper at all now. The only problem is that pens don't erase as well as frixion. As a result, I don't use the 4 color pens I ordered on the site at all. I'm very happy to have discovered these products in any case, thank you!
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Response from econotes
Hello Clémence, I'm delighted to read your opinion, thank you very much... Have you tried erasing with a soft damp cloth? You'll see it's a pleasure ????
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No
Rating: 3 out of 5
following a purchase from 22/10/2021
Satisfied overall with the product, but very disappointed that one pen had already run out after only one use of the notebook.
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Response from econotes
Hello No! Thank you very much for your feedback! Pen ink is heat-sensitive and therefore water-based, so it's not comparable with the ink in "typical" Bic pens. A cartridge is equivalent to 400 m of writing? ! We sell refills on our site, so the pen is not a single-use item, but can be refilled just like a fountain pen ??
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Acheteur vérifié
Rating: 3 out of 5
I haven't had time to try out the diary enough to form a pertinent opinion. ,No
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Augustin J.
Rating: 4 out of 5
Practical and well thought-out, but you have to get used to the ink (which doesn't dry very quickly) and to the use (so as not to leave a trace when erased).
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Augustin J.
Rating: 4 out of 5
following a purchase from 15/10/2021
Handy, but ink erasing doesn't always leave a very clean result (either with the eraser or the cloth). The pen attachment is not adapted to the pen, and the ink takes a while to dry: watch out for smudges. Everything in the diary is great, all that's missing is a double-page spread to show the whole year.
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Response from econotes
Hello Augustin! Thank you for taking the time to send us your feedback! Customer service will get back to you regarding the problems mentioned. Normally, a well-cleaned EcoNotebk is as good as new! And we've never had this feedback on pen holders, so we'll see together what's going on?
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Vanessa
Rating: 4 out of 5
following a purchase from 14/10/2021
As a gift
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Response from econotes
Hello Vanessa! I hope your EcoNotebk is a wonderful discovery for you! Please don't hesitate to contact customer service if you have any questions?
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Laure
Rating: 4 out of 5
following a purchase from 07/10/2021
I've taken the reusable diary as a personal diary of goals and ambitions, and it suits me fine, I really like the "To do list" which helps me set weekly goals.the gel pen is really nice, it glides on by itself and dries quite quickly (20 seconds).I really like the first step as pages of goals/projects, ideas, and the pages with important dates and goals for the month, it helps to summarize events in a double page.On the other hand I do not know why but when wiping with the "eraser" it left black marks that do not go away, even with water, it did not do it everywhere, but sometimes I do not know why. I hope it won't stain the diary on a lot of pages, otherwise the "reusable" effect will quickly be cut short.otherwise overall it's very good, the sheets are resistant, the pages all soft. I'm going to order some pen refills so I don't run out xD
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Response from econotes
Hello Laure, thank you for your feedback, we're delighted that your EcoNotebk is working for you on a daily basis... Customer service will get back to you by e-mail regarding the traces on your diary.
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Lolo
Rating: 4 out of 5
following a purchase from 06/10/2021
Fast delivery and conforms to the order. I only regret not having the option of ordering the pens individually (only one red, for example) and buying the refills in a mix of colors.
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Response from econotes
Hi Lolo, thanks for your feedback, I hope you're enjoying writing with your EcoNotebk! ??`Effectively the pens are sold minimum by 4, with a possibility to take a set of 4 colors to have one of each that will be refillable. I'll pass on your suggestion about mixing colors?
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Zebuline
Rating: 4 out of 5
following a purchase from 30/09/2021
The only downside is that it's not at all suitable for a left-handed person who, like many left-handed people, has to run his hand over the fresh writing and the ink isn't dry.
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Response from econotes
Thanks for your feedback Zébuline, we're delighted that the diary is a useful everyday tool for you! It's true that for left-handers, it depends on the angle of your hand. We have some customers who are left-handed, and it doesn't bother them. For others, however, it can be a nuisance. I hope you still enjoy writing with your EcoNotebk?
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C. H.
Rating: 4 out of 5
following a purchase from 26/09/2021
The principle is great, but the ruler with the labels doesn't stick to the spirals. It's not practical, and you risk losing it.
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Mathilde P.
Rating: 3 out of 5
following a purchase from 12/09/2021
Edit: very good follow-up from the team, who take problems into account and really think about how to help. Indeed, moistening the wipe is perfect for erasing. I've also switched to the econotebk app. On the other hand, when it comes to drying the ink, I'm sticking to my guns, it doesn't dry quickly at all: taking notes in a meeting, the page stayed open for a good 10 minutes before being closed again. When I reopened it to add a few words, the page next to it was all stained. I let it dry for another 5 minutes before closing it again, and the page next to it was stained and the ink had half faded. My opinion of these notebooks is mixed. I ordered the xl pack. The quality is good, the dispatch is neat, the pens are supplied with each notebook and the ecological aspect is an undeniable plus.but for the price, I thought the app was free but you have to pay extra to use it. (edit, I changed app on the advice of the sav) What's more, it takes well over 10 to 15 seconds for the ink to dry and when you want to write a lot or play something quickly, it's complicated. Some of it gets erased, or you stain the following sheets by turning the page. Finally, I don't know how you do it on the videos, but I can't erase with the microfiber. (Edit: just wet the wipe, it's magic :))
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Response from econotes
I'm following up on your exchange with Stéphen and the clarifications you received. The application is a tool we're suggesting as we await our own application in 2022. This application, Camscanner or AdobeScan, has a free part. It's true that you have to click on a little hidden cross to access this part. Concerning drying time: like a fountain pen, this can take a few seconds. It's true that this can vary according to temperature. If it's very hot, it may take a little longer, but it's a matter of a few seconds more... As for the wipe, you do need to moisten it to erase. In the end, it's the water that does the erasing. You can use the wipe supplied or any other cloth. We're trying to improve our communication on how to use the product. You'll find a QR code on the cover page that takes you back to all the usage information for your EcoNotebk as well as for your pens. After-sales service will get back to you in a few days to confirm that, with this information, your EcoNotebk experience is going as well as you'd hoped?
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Marion F.
Rating: 4 out of 5
following a purchase from 22/09/2021
I'm quite happy with it. I won't be starting it until January. However, there seemed to be a customizable page and I couldn't find anywhere on the site to add it. That's a shame.
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Response from econotes
Hi Marion, we offer customizable pages for professionals, and we sometimes show "inspiration" videos of people who have customized the pages of their EcoNotebk to make a "Bullet jounal", maybe that's what you're talking about? For the moment, we offer every type of page inside our notebooks, so you can let your imagination run wild?
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Amandine G.
Rating: 4 out of 5
following a purchase from 09/09/2021
I like this diary a lot, but a few things are a bit disturbing:-there are brown marks when you wipe them off with the wet wipe-the ink on the pens dries very slowly. I find these two points disturbing to hold this diary correctly, but the fact that you can start writing in it again every year is an economic and ecological advantage.
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Response from econotes
Hello Amandine! Thank you for your feedback on the diary! The two points you mention are indeed annoying. The ink is supposed to take a few seconds to dry, like a fountain pen? It's surprising that it takes "a very long time". What's more, no traces are supposed to remain if you use the wipe correctly and possibly the hairdryer for the oldest traces. Customer service will get back to you regarding these two problems?
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A.
Rating: 4 out of 5
following a purchase from 16/09/2021
The notebook is a good product.the paper is soft and pleasant, the erasable, eco-friendly side is a plus.just a small remark on the pen, but it's my personal taste the lead writes too big for my handwriting.
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Response from econotes
Hello A! Thanks for your feedback! Don't hesitate to try Pilot's frixion pens, perhaps the lead will be more to your liking?
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A.
Rating: 4 out of 5
satisfied with the product.
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prouteau O.
Rating: 4 out of 5
Aganda very beautiful and practical but very expensive
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Emilie
Rating: 4 out of 5
Good product
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Emily
Rating: 4 out of 5
following a purchase from 03/09/2021
I hesitated for a long time but I don't regret my purchase. Personally, I have a problem with erasing because I use Pilot's Frixion pens, which have a fine point, and they leave slight marks. When I used the hair dryer, it erased the back pages too. But the econotebk team gave me the "trick" to get rid of the slight traces that remained.
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Response from econotes
Thank you Emily for your feedback! I'm delighted to hear that you're happy with your EcoNotebk and to know that the team has been there to help you?
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Client
Rating: 4 out of 5
following a purchase from 31/08/2021
good products, but still not perfect.the ink dries slowly when you enter notes on several pages, so you have to wait for them to fade.after a full use, they dry well, but there are still traces.finally, the pencils are a little thick for my taste.but they're still good products and I won't be going back to traditional paper notebooks.
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Response from econotes
Thanks for the review! Concerning the ink, this is indeed one of the characteristics of heat-sensitive ink, which takes a few seconds to dry just like a fountain pen. But it's thanks to this technology that we can offer a reusable notebook ???? I can give you a little tip for recalcitrant ink: The heat of the hairdryer is used to slightly warm the ink so that it can be reshaped. Simply heat for 30 seconds and then wipe with a damp cloth to remove all traces for good! I hope I've been able to help you?
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Anne-sophie L.
Rating: 3 out of 5
following a purchase from 30/08/2021
The notebook is of good quality, but some traces remain.
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Response from econotes
Hello Anne-Sophie, this is indeed not normal. Your request is currently being processed by Penelope from the after-sales service who is dealing with your request?
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Florence V.
Rating: 4 out of 5
following a purchase from 16/08/2021
Very good, no surprises
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Response from econotes
Thank you Florence! We're doing our best to offer our EcoNoteurs a great tool?
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Justine
Rating: 4 out of 5
following a purchase from 18/08/2021
I'm very happy with my new diary, which I'll be able to use and re-use for a long time to come! The format and design are top-notch, but there's one small drawback: you have to wait a (very) long time for the ink to dry, and when you erase with the eraser on the pen, it "slobbers" around the pre-printed ink and makes ugly smudges.
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Response from econotes
Hello Justine! We're delighted to hear that your agent has become an everyday tool for you! It's true that the ink takes a few seconds to dry, just like a fountain pen? ! It's thanks to heat-sensitive ink that we've been able to offer a reusable notebook! If you have a problem with the ink drooling with the eraser, customer service will get back to you ??
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Patricia P.
Rating: 4 out of 5
Good product, but the organization of the Pages needs to be reviewed: group together month and week pages.
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Patricia P.
Rating: 4 out of 5
following a purchase from 07/08/2021
A good concept, it might be a good idea not to write the months so that everyone can start their year when they want and leave the month planning page with the weeks.
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Response from econotes
Thanks for your feedback Patricia! It's definitely a solution worth considering, thank you?
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Chris
Rating: 4 out of 5
following a purchase from 21/07/2021
HelloVery good articleGood after-sales serviceI'm taking off just one star for the use of the hair dryer, which I still don't think is environmentally friendly... but this type of article is close to perfection!
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Response from econotes
Hi Chris, thanks for the great feedback! Using the hairdryer is an option for stubborn ink that's been there for a long time, but we recommend using the wipe?
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Adeline
Rating: 4 out of 5
following a purchase from 04/07/2021
Order processed quickly. Very happy with the service. The product corresponds to my expectations. Only one small drawback: the ink takes a little time to dry.
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Response from econotes
Hello Elsa! Thank you for your feedback on your EcoNotebk, we're delighted you're satisfied? The ink does indeed take a few seconds to dry, which is one of the characteristics of heat-sensitive ink. Just like a fountain pen takes a few seconds to dry! ????
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Clémence D.
Rating: 4 out of 5
following a purchase from 24/06/2021
Unfortunately, the product (the diary) doesn't seem to be perfectly finished: everything erases very well, but sometimes leaves slight brown marks that are impossible to remove, the drying time is long and the red pen is impossible to erase without a hairdryer... However, the idea is excellent, erasing is easy and the writing sensation is very pleasant. After-sales service is also more than responsive and very efficient, and I received a new diary very quickly after the first one was very faulty. For the price as it stands, this is a little disappointing for perfectionists like me, but the brand seems to be more than acting in good faith, which is very encouraging!
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Response from econotes
Hello Clémence! Thank you so much for taking the time to give us some feedback? Following your e-mail alerting us to these problems with marks that are impossible to remove, we sent you a new diary. Has the problem been solved? Customer service will send you an email so that you can check it out together! See you soon!
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Caroline M.
Rating: 4 out of 5
Relatively solid but still expensive
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Clémence D.
Rating: 3 out of 5
As I said earlier, there's still plenty of room for improvement... Traces remain on the agenda despite everything, not suitable for perfectionists like me even if the idea and the team are excellent.
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Anonyme
Rating: 4 out of 5
Very nice notebook that's going to save me a lot of wasted paper, bravo for the concept, it's brilliant! Erasing with an eraser or wipe leaves stains that don't go away, even with a hairdryer, which is a shame. Erasing with a hairdryer works very well, but it's less practical than the wipe (erasing a full page on both sides, with the risk of erasing the page next to it). Despite these minor drawbacks, which make it a little expensive, congratulations again on this forward-looking concept. Keep improving your products, it's worth it.
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Client(e)
Rating: 4 out of 5
following a purchase from 04/06/2021
Simple order, fast arrival, nothing to say.
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Response from econotes
Hello ! Thank you very much for your feedback on your order?