Customer reviews of econotes

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 1 656 published reviews

Summary of reviews

The online store econotes consistently delivers products that meet or exceed customer expectations, with items that match their descriptions perfectly. Customers express delight in the practicality and aesthetics of products like planners and notebooks, highlighting features such as eco-friendliness and attractive designs. The fast delivery service is frequently praised, often accompanied by thoughtful touches like personalized notes in packages that enhance the shopping experience.

Reviews 3 and 4 stars

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Gabrielle
Rating: 3 out of 5
The paper is very slippery, which I find annoying (I write very badly as a result!) Another point is that the ink in the pens runs out at a dizzying rate! I bought this notebook to reduce my environmental footprint, but if I have to use 3 or 4 times as many pens (at least), where's the advantage?
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Elodie
Rating: 4 out of 5
following a purchase from 11/01/2021
Seduced by the concept. Very pleasant writing. Sober look. A minor annoyance: the elastic band on my organizer was already detached on arrival. I also regret that there's no storage space for the small cloth, and the elastic provided for the style doesn't seem very practical because it "wobbles". Similarly, although the pen is refillable, it would have benefited from being made of a more solid material. The plastic seems rather fragile. But that's not a problem, since the notebook can be used with other pencils. Small improvements possible.
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Response from econotes
Hello Elodie! Thank you so much for your feedback? and your suggestions. It's what helps us to improve, and above all, to keep improving EcoNotebk! We're delighted to hear you're enjoying using it. We've sent you a message about the rubber band. See you soon?
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Anne
Rating: 4 out of 5
A great gift idea: original, practical and eco-friendly!
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Marie
Rating: 4 out of 5
following a purchase from 06/01/2021
I'm very happy with the diary, it's well designed and the empty pages at the end are a real plus. I was a little disappointed with the B5 notebook, which arrived with some pages stained as if the ink had smudged the edges. It's a pity for a notebook you're supposed to keep for a long time, it doesn't look very clean.I'm nevertheless satisfied with my order, the concept is great. After a week's use, the paper savings are already impressive!
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Response from econotes
Hello Marie! Thank you for your feedback? We're really pleased that you like the EcoNotebk concept and that you've already been able to save a lot of paper! I've also sent you an email about the B5. The whole team wishes you a long and happy use?
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Julie J.
Rating: 4 out of 5
This notebook is very practical and I love the idea that it's reusable. A few minor comments though, as I use it in my professional life (note-taking for private clients) and a harder bottom would make things easier, and an elastic band to close it, otherwise the tool is perfect.
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Ericka C.
Rating: 3 out of 5
Not great for left-handed people, as the ink fades quickly after all. Otherwise, I love the principle! And I love the layout of the diary, even if it lacks a little color for my taste.
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Mathilde L.
Rating: 4 out of 5
I gave it to a senior citizen who thought it was pretty good. All that's missing is a little brochure explaining the concept, how it's made and how to use it.
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Philippe L.
Rating: 4 out of 5
following a purchase from 18/12/2020
Very practical
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Response from econotes
Hello Philippe! Thank you very much for your feedback? We're delighted that EcoNotebk has come in so handy for you. Good use to you?
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Sophie
Rating: 4 out of 5
following a purchase from 18/12/2020
The products are good, high quality, especially the notebooks and diaries. One drawback: the pens with plastic refills have to be changed very often, as they empty out very quickly! It's a pity there's no small storage space (like a pouch) to put the wipe inside the cover. Fast, efficient customer service. Super comfortable to write with. Erases really well, so you can start writing all over again!
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Response from econotes
Hello Sophie! Thank you very much for your feedback about EcoNotebk and our customer service? We're delighted you're happy with it! We've added this improvement to our list for the future, thank you for your suggestion. Nice use to you?
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Valéry C.
Rating: 3 out of 5
following a purchase from 15/12/2020
You have to wait for the ink to dry.Today, I used it at work and without doing anything on purpose (because I was on the phone), I took notes on the Note Book with a pen. I only realized it afterwards. Impossible to clean. It forces us not to use other pens. But that's not possible and forces me to be careful every time. Except that in an emergency, you can forget that you need to use a gel pen instead. What's more, colleagues have to be informed to avoid using their non-gel pens on the notebook. Not very practical and impossible to propose this solution in my company, which is very attentive to carbon emissions.
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Response from econotes
Hello Valéry! Thanks for your feedback? Indeed, using a gel pen with the stone paper is what makes the EcoNotebk reusable. So don't use conventional pens if you want to reuse your notebook, unless you want to make, for example, a chart that will remain as you fill it in and erase its contents. To always have the right pen and avoid your misadventure we automatically supply a pen with its pen holder to stick on the notebook. I'm sure that once you've stuck it on, it won't happen to you again. The information is also given on the instructions supplied and in the EcoNotebk on the first page, so your colleagues won't be able to miss it! Best of luck to you.
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Ulrich P.
Rating: 3 out of 5
following a purchase from 26/11/2020
Free delivery, except that the choice is not available at the time of payment! Very quick reaction from éconotebk who phoned me 1/2 hour after my order and offered me an extra product to compensate for the delivery costs.for that I add 2 stars.on the other hand leaving the "free delivery" "ad", while they explain to me that they have abandoned it, is frankly limited. A webmaster can rectify this more than quickly.
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Response from econotes
Hello Ulrich! Thank you for your feedback, delivery was indeed offered for containment. Rest assured, since the end of November there have been no ads mentioning free delivery. You may have saved it, in which case you'll still see it, but now you're the only one. You consulted us before placing your order to claim the free delivery that was mentioned on the product sheet. The chat operator asked for 3 minutes to carry out the necessary checks and become fully acquainted with the current file in order to help you as best she could, but when she returned, you'd already ordered, complaining about the length of the check. Stéphen called you within half an hour to apologize and offer you an extra notebook in your order, which you accepted. Then we discovered that you had written a review on Trustpilot even though you hadn't received your order. We don't take this personally, we understand that you certainly needed to vent your frustration, and we're glad we could be of service. If the speed of our intervention and the notebook offered in your order didn't alleviate this, we hope your daughter will be happy to open her parcel at Christmas.Have a wonderful holiday season from EcoNotebk.
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Valéry C.
Rating: 3 out of 5
The pencil doesn't work properly. And you have to wait for the gel to dry.
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Carole C.
Rating: 3 out of 5
You have to wait for the ink to dry before erasing with the white eraser, and he writes a bit too big. Otherwise, wet tissues are great for erasing everything!
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Anonyme
Rating: 4 out of 5
following a purchase from 15/11/2020
The only downside is that the ink takes almost too long to dry. So if you accidentally brush against the ink before it's dry, you get smudges. You can erase the smudges, of course, but they make your writing or drawing less clean.
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Response from econotes
Hello ! Thank you for taking the time to give us feedback on your order. You do need to let the ink dry for a few seconds? The whole team wishes you a pleasant use of your EcoNotebk?
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Sylvie J.
Rating: 4 out of 5
following a purchase from 09/11/2020
At my age, it's not easy to cut down on paper. I'm not from the screen generation and I often need to take notes or make lists for work or at home, so I think the EcoNotebook is a great idea for continuing to write without wasting paper. I'm very concerned about protecting the environment and I love walking in the forest, so I think this notebook will be a great idea for a Christmas gift! Suggestion for improvement: the notebook lacks a bit of color.
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Response from econotes
Hello Sylvie! The whole team would like to thank you for your comment? We're delighted to hear that you're happy with the EcoNotebk, which makes a great Christmas gift? We're actually working on notebooks with colored covers! We'll let our newsletter subscribers know in advance! Nice use to you?
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Juliette M.
Rating: 4 out of 5
following a purchase from 07/11/2020
Hello, I bought this notebook to feel less guilty, seeing the site I realized that our consumption of paper was sometimes very unnecessary. I went to see the reviews and they were all very positive. Mine is too, I think the price is fair, the idea is good, the notebook is design... I'd say the only problem is for left-handed people who can't write with ink that doesn't dry right away. I hope your industry develops in France, and I recommend this notebook.
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Response from econotes
Hello Juliette! Thank you so much for taking the time to leave us a comment? We're really pleased that EcoNotebk can help you reduce your paper consumption! It's true that for some left-handers, it can be awkward unfortunately, it depends on the angle of your hand when you write. We are indeed working on a French production, but the patent is currently held by a Taiwanese engineer, so this inevitably makes the process longer. We hope you enjoy using your EcoNotebk?
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Alice B.
Rating: 4 out of 5
following a purchase from 07/11/2020
Hi! I really like it, the writing is easy, the scan (with the app) is legible and the eraser doesn't leave a mark, contrary to what I would have thought! The only slight negative is the plastic cover. I don't like it at all, I'd have preferred a cardboard cover, or something else. And it also lacks a storage pocket for the wipe, so I don't lose it (I'm an airhead, you see XD).Otherwise, I'm very satisfied, I'll be able to take all my notes without wasting hundreds of sheets of paper! Thank you very much ^^Good day.
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Response from econotes
Hi Alice! Thank you so much for your cheerful feedback? The whole team is delighted that you're happy with your use of the notebook, and especially that EcoNotebk is helping you save paper! As for the cover, I understand, but I'll pass on the information so that we can think about what we can do in the future?
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ALICE B.
Rating: 4 out of 5
I really like it, the writing is easy, the scan (with the app) is legible and the eraser doesn't leave a mark as I thought it would! The only slight negative is the plastic cover. I don't like it at all, I'd have preferred a cardboard cover, or something else. And it also lacks a storage pocket for the wipe, so I don't lose it (I'm an airhead, you see XD). Otherwise, I'm very satisfied, I'll be able to take all my notes without wasting hundreds of sheets of paper!
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Zoé F.
Rating: 4 out of 5
Great notebook, very practical and fun to use! I sometimes have a little trouble erasing properly but it's soon sorted out.
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Orianne V.
Rating: 3 out of 5
It looks very practical but unfortunately the title page is upside down on my copy, which really bothers me.
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Aurore V.
Rating: 4 out of 5
Great products!
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Audrey R.
Rating: 4 out of 5
following a purchase from 22/10/2020
Very practical! Easy to use, reuse, take everywhere... Only downside: the pens empty out very quickly, so you can't fill a notebook with just 1 pen...
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Response from econotes
Hello Audrey! Thank you so much for taking the time to leave us this comment? We're delighted that the EcoNotebk is so useful and practical for you! For the pen, it all depends on how you actually fill the pages, it differs according to use. But if you need it, you can buy refills directly from our site (so you always keep the same pen and save money too??). Good use to you?
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Orlaine C.
Rating: 4 out of 5
following a purchase from 18/10/2020
Too bad you can't use any pen on the Note Book. But otherwise it's still handy with the erasable pen supplied.
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Response from econotes
Hello Orlaine! Thank you for your feedback on the EcoNotebk? You can use any Frixion pen other than ours, but we recommend the Pilot brand, easily found in any store?
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Vincent G.
Rating: 3 out of 5
The A4 notebook contains a first section of pages with lines (no squares), then a second section with blank pages. Writing is really pleasant and it's easy to erase. The product is top-notch. On the other hand, the website is rather poorly designed. The description doesn't give enough details, the photos don't give more details and you can't miss the options in the second part of the order which don't correspond to the photos in the store (I bought a pack with 4 black pens when I wanted the 4 color pens). Efficient parcel delivery (why not in my letterbox, mystery...). Satisfied but too bad about the pencils.
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Fanny
Rating: 4 out of 5
following a purchase from 15/10/2020
I was delivered very quickly, even before the original delivery date: - the sturdiness of the paper - it's very pleasant to write on - it's really soft - it erases very well with a damp cloth - I love the tiny notepad, super handy for errands or daily to-do lists The point I like less and which means I'm not giving it 5 stars: - I don't think there are many pages, okay you can rewrite on them, but with a big day you can easily fill the notebook (in higher education or even high school)I'm delighted with my purchase (for now) to see in time if it keeps its promises.
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Response from econotes
Hello Fanny! Thank you for taking the time to give us such comprehensive feedback on your EcoNotebk??? Regarding the number of pages, we've put this on our list of suggestions so that we can improve our notebooks to meet your expectations, so thank you very much! ???
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Jean F.
Rating: 4 out of 5
following a purchase from 14/10/2020
Delighted with the notebooks bought for each of my children, they now ask for a notebook without lines for their drawing.Lili
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Response from econotes
Hello Lili! Thank you so much for your feedback, we're really pleased that your children and you like the notebooks? We will soon have notebooks with blank pages only. You can sign up for the newsletter to be notified when they arrive?
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Thomas A.
Rating: 4 out of 5
Very efficient and practical, I recommend it!
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Jean-philippe
Rating: 3 out of 5
following a purchase from 30/08/2020
Writing with the supplied pen isn't great: not very bold and not as fluid as advertised. It's a far cry from the pleasure of writing with a VPen pilot on Clairefontaine paper. What's more, the character recognition software offered is not very efficient. After my complaint, I received a suitable pen and my writing comfort has completely changed. Gliding = very good. Writing thickness = absolutely correct. You have to pay a little attention to the drying time of the ink. Otherwise the word will fade or smear. But the fixing time is not very long. Many thanks for your responsiveness. I haven't tested the application again, so I can't say much more on this point.
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Response from econotes
Hello Jean-Philippe! Thank you for taking the time to update us on your experience with us? We're delighted to hear that everything is going so well! We challenge ourselves to do better so that next time you give us 5 stars!?? Customer satisfaction is our top priority, and their feedback is what enables us to keep improving. Have a great trip?
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Charles F.
Rating: 3 out of 5
following a purchase from 05/10/2020
The Notebook is great, but the two basic black pens don't work. They don't seem to have been filled with ink...
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Response from econotes
Hello Charles! Thank you very much for taking the time to give us feedback on your order? Following our telephone conversation, we're delighted to hear that you've received the new pens and are now happy with them! Please feel free to update your feedback?
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sophie F.
Rating: 4 out of 5
Great product. The only downside is that you have to wait for the ink to dry, otherwise the writing will smudge. But otherwise it's super pleasant to write on the soft pages. Erases very easily. Top-notch!
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Ellyana
Rating: 4 out of 5
following a purchase from 29/09/2020
I received my econote book a few days ago and have since had the opportunity to test it in part. I really like the half-lined, half-dotted design: it makes it possible to diversify uses. The elastic band so you can always keep it with you is great too, but I often lose the fabric it comes with. I like the feel when writing, even if I was a bit scared at first because of my tendency to get shivers quickly with paper that vaguely resembles photo paper. The pen sometimes jams a bit (as if it had run out of ink even though only one page had been written), but you just have to shake it a bit from time to time. As for the methods used to erase the notebook: I noticed that you have to force it a bit to erase well with the tip of the pen, and above all wait until it's quite dry (so it doesn't slobber), which isn't horrible as it dries quickly, but did bother me a bit at first. I tested the moisture wipe and it worked very well, even for a preciison stain (by folding the fabric), but the pen marks seemed to stay on it, so we'll have to see how long it lasts. Suggestion for improvement: a case embedded in the notebook would be great for not losing the cloth (just slipped between the pages it's very easy to lose, I'm constantly looking for it.
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Response from econotes
Hello Ellyana! Thank you very much for your feedback, which makes us very happy? We take note of all your suggestions for improvement, it's this kind of feedback that helps us to improve. You can indeed erase with the style tip. Of course, it's not as fast and gentle as the wipe we recommend above all, but if you want precise erasing, it's always useful. As for the pen, the ink takes around 10 to 15 seconds to dry. We hope you enjoy using your notebook?
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Amandine
Rating: 4 out of 5
following a purchase from 27/09/2020
Well received in time. The kids love it, they can draw, erase, start over... see how it goes... I'm happy with the product.
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Response from econotes
Hello Amandine! Thank you very much for your comment? We're delighted that you and your children are happy with our EcoNotebk, and that they're enjoying it! ?? We wish you all the best with it?
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Anonyme
Rating: 4 out of 5
following a purchase from 26/09/2020
The EcoNotebk is really super practical and high quality. I like the fact that I can easily erase text/images with water or a hairdryer. The pens on offer write quite fluidly and dry quite well. You still have to wait a few seconds before turning the page. As for the app for scanning the pages, it's pretty well done. I'm sorry, however, that it's not entirely free with the purchase of the EcoNotebk. Finally, an integrated bookmark would be a nice addition to the EcoNotebk.
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Response from econotes
Hello ! Thank you very much for your feedback, which makes us very happy? We are delighted to see that EcoNotebk has met your expectations. Regarding the bookmark, we've added it to our list of suggestions, thank you very much!
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CT
Rating: 4 out of 5
following a purchase from 26/09/2020
Drying takes time after wiping with a damp cloth.
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Response from econotes
Hello ! Thank you very much for taking the time to give us some feedback? We recommend that you simply moisten your wipe, as the page is waterproof and is not designed to absorb water or dry quickly. Our customer service is at your disposal should you need anything else! Have a nice day?
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Adeline
Rating: 3 out of 5
following a purchase from 25/09/2020
Satisfied with the use, I think it will serve me well, we'll see over the long term if it holds up well.Small hitch in the drying of the ink, especially when turning the pages, if you don't wait long enough, it drools on the other side.Another problem with the pen, after 3-4 uses the mechanism to retract the lead no longer works ... Last little point for improvement this time, it would be very practical to have small ribbons in the notebook to find our last notes!
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Response from econotes
Hello Adeline! Thank you for taking the time to give us some feedback? Concerning the pen (drying time and problems with the lead), we've sent you an e-mail so that we can see together what's going on, and of course find a solution. Our customer service is there to help you in any circumstance!?? As for the bookmark idea, we'll be adding it to our suggestions for future improvements, thanks to you!
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Sébastien H.
Rating: 4 out of 5
following a purchase from 25/08/2020
Interesting tool. I've started using it and I hope I'll get into the habit of using only it!
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Response from econotes
Thank you Sébastien for your comment? We are delighted that you like EcoNotebk??. Good use to you Sébastien??
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Hervé B.
Rating: 4 out of 5
following a purchase from 07/09/2020
Update! I've received very professional and friendly help from EcoNotebk, thank you! Following my previous comment, they sent me another model of pen, and I sincerely confirm that it's made a difference :-).the cast is denser, so the line is clean, no more worries about presentation.the ink still needs a little drying time to avoid smudging, I think it's intrinsic to this satin "paper" which doesn't absorb as quickly as ordinary paper. After a reasonable waiting time, it's dry to the touch, and remains sensitive to insistent rubbing by finger sweat, which is normal since it's erasable. By the way, the touch of this "stuff" is like luxury paper, slippery, pleasant. Erasing this denser ink requires more effort, but it works well.All in all, I think it's a lot like a whiteboard for markers, and it can get out of hand if you don't use it properly, but if it's a small board that can be erased at will, it's handy to have the model you can put in your bag ;-) See you in X years, when it's been used 60 times per page. What kind of condition will it be in? Surely a work of art with a patina and a burlesque touch, especially the little patterns I made with a real ballpoint pen, so indelible (I confirm), then only in the corners ;-)And a question for the com/tech department, does its manufacture use a lot of water? as much/more/less than its equivalent in ordinary paper? talk about it would be nice.First use:the notebook is very beautiful and practical, the enclosed explanations are perfect, the erasing and recycling works well. On the other hand, the gel in the pen doesn't set quickly, so noting too quickly or without the right pressure prevents the ink from setting and the whole thing remains very smudgy, and can't be touched until it has dried.there's therefore a risk of loss of legibility through too close contact with the fresh ink, not to mention that it makes the graphic presentation less clear.there's therefore a mismatch between the price and the result obtained, compared with the one presented and hoped for.
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Response from econotes
Hello Hervé! Thank you very much for taking the time to leave us such a detailed review! The ink takes about 10 to 15 seconds to dry. As far as water is concerned, we save up to 100,000 liters for a ton of paper, largely because stone paper is naturally white, whereas wood paper is bleached with water and chemicals. We wish you all the best! Thank you for your confidence?
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Jewelle
Rating: 4 out of 5
following a purchase from 22/09/2020
I love this product. It's really practical. I use it every day in my business. The only drawback is that there's a bit of color left on the sheet, so it doesn't turn completely white. Also, I found that the writing remained "engraved" on the sheet after erasing.
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Response from econotes
Hello ! Thank you very much for your feedback? Concerning the erasing, did you erase well with the lightly moistened wipe? I've just erased a few notes with it and my page is completely white again? Or perhaps you've used a hair dryer? This method is especially recommended if you want to erase the whole notebook quickly, but it's better to use a wipe. In any case, if you have any questions, don't hesitate to contact our customer service team, who will be delighted to help you! See you soon?
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Elise
Rating: 4 out of 5
following a purchase from 17/09/2020
Product conforms . Good after-sales service
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Response from econotes
Hello ! Thank you for your feedback on your order? We're delighted that the EcoNotebk has lived up to your expectations. Best of luck to you?
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Lydie
Rating: 4 out of 5
following a purchase from 19/09/2020
Durable paper, cleans up very well, useful for all kinds of notes and easy to slip into a bag. A recycled cardboard cover and a metal pen with a longer-lasting refill would be even more eco-friendly, but the initiative is interesting and the use satisfactory. A good product.
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Response from econotes
Hello Lydie! Thank you very much for your feedback? We are delighted that you are satisfied! Nice use to you?