The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
The electric mask is very effective, the beeping system is ingenious. The cotton protection should be able to improve.
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SOPHIE H.
Rating: 1 out of 5
following a purchase from 14/05/2026
Does not liquefy or very little the eyes and itching on the eyelids after use
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Marie Lise V.
Rating: 4 out of 5
following a purchase from 14/05/2026
I give a rating of 4 only because I suggest that it would be relevant as an area for improvement to suggest the simultaneous purchase of the heating mask and the battery. Personally, if this had been proposed to me, I would have bought the mask and the battery at once, rather than incurring shipping costs twice. Aside from that, the mask provides real comfort from the first session and the battery seems essential to me, especially when traveling, moving... It's
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Virginie A.
Rating: 4 out of 5
following a purchase from 07/05/2026
Effective material but for the first use not enough explanation and did not work at the beginning
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andré P.
Rating: 4 out of 5
following a purchase from 07/05/2026
interesting products and fast delivery
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Carole K.
Rating: 1 out of 5
following a purchase from 06/05/2026
Hello, this is not a bad product on the contrary, but not for me.
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Isabelle G.
Rating: 4 out of 5
following a purchase from 04/05/2026
I have not received an invoice for the warranty
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Frédérique B.
Rating: 1 out of 5
following a purchase from 27/04/2026
Zero star, very expensive product for a quality more than mediocre
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Laurence F.
Rating: 4 out of 5
following a purchase from 15/04/2026
satisfied with my purchases. Package received quickly.
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CATHERINE V.
Rating: 4 out of 5
following a purchase from 14/04/2026
good products but remain expensive
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Jean Marie D.
Rating: 4 out of 5
following a purchase from 01/04/2026
EXCELLENT
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André L.
Rating: 4 out of 5
following a purchase from 10/04/2026
The mask meets my expectations with a fast delivery. The only comment I have is that during the previous order the mask was provided with a hard case which was practical for transport, while now it is provided with a soft pouch, which is a shame.
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Chantal J.
Rating: 4 out of 5
following a purchase from 07/04/2026
Order received very quickly but I was disappointed by the wipes: too large for single use
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dominique G.
Rating: 4 out of 5
following a purchase from 27/03/2026
I received my USB44 mask quickly and I am satisfied with this order.
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Elodie L.
Rating: 1 out of 5
following a purchase from 23/03/2026
I find that there is little information or explanations for the masks that are sold
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Marie-Hélène P.
Rating: 4 out of 5
following a purchase from 17/03/2026
Very happy
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Marie Claire L.
Rating: 4 out of 5
following a purchase from 17/03/2026
It's very effective but I can't quite clean the mask in the morning
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Danièle D.
Rating: 4 out of 5
following a purchase from 04/03/2026
Nothing to blame you for
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Mireille R.
Rating: 4 out of 5
following a purchase from 04/03/2026
The heating mask is a product that was recommended to me by my ophthalmologist. I am satisfied with it.
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Christine J.
Rating: 4 out of 5
following a purchase from 03/03/2026
the product meets my expectations
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Marie-Magdeleine P.
Rating: 4 out of 5
following a purchase from 02/03/2026
Fast expedition
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Eric D.
Rating: 4 out of 5
following a purchase from 16/02/2026
received on time, pleasant to wear, I do not have enough perspective to see the expected results. to be continued.....
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Marie Carmen N.
Rating: 4 out of 5
following a purchase from 04/02/2026
It doesn't beep !!!! For the first 2 days it beeped 1 or 2 times and then nothing. I blink my eyes without a signal
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joelle B.
Rating: 4 out of 5
following a purchase from 02/02/2026
There should be at least two lightweight canvas masks to be able to wash it. It would be desirable to provide more details regarding the recommended temperatures.
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Jean Pierre B.
Rating: 4 out of 5
following a purchase from 30/01/2026
Very good and practical, however a downside regarding the battery manual for the USB44 mask. This manual is exclusively in English and requires a magnifying glass to be read, it does not clearly specify that a mobile phone charger is essential for charging. There is not a word or a line regarding the other intended uses for the multiple flexible electrical outputs located on the underside of the case. Fortunately, everything is practical to use.
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CATHERINE V.
Rating: 4 out of 5
following a purchase from 02/02/2026
very clear site. Order received in a week.
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Claire G.
Rating: 1 out of 5
following a purchase from 15/01/2026
The device is not working! What steps should I follow to return it and get a refund? Thank you for your response.
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Jacky B.
Rating: 4 out of 5
following a purchase from 09/01/2026
Difficult to reach you, then everything went very well
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danielle C.
Rating: 1 out of 5
following a purchase from 15/12/2025
Hello, the received device does not work. Please let me know the procedure for a replacement.
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MONIQUE B.
Rating: 4 out of 5
following a purchase from 05/01/2026
Good but expensive!
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Véronique L.
Rating: 4 out of 5
following a purchase from 19/12/2025
This corresponds to what my doctor advised me.
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bernadette A.
Rating: 4 out of 5
following a purchase from 01/12/2025
I find the prices very high for the products themselves, but for now they are of good quality and effective.
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Amandine R.
Rating: 4 out of 5
following a purchase from 30/11/2025
Works as expected. However, it is too early to see an improvement in my symptoms.
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Patrice L.
Rating: 4 out of 5
following a purchase from 19/11/2025
Order arrived within the announced deadlines. Ordered items present. Nothing to report.
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Gisèle M.
Rating: 4 out of 5
following a purchase from 16/11/2025
The site is well designed.
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