Customer reviews of EMGIDI

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 3 035 published reviews
5 2 646 87% 4 284 9% 3 59 2% 2 21 1% 1 25 1%

Summary of reviews

The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.

Reviews 1 and 4 stars

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B
Bertrand M.
Rating: 4 out of 5
following a purchase from 27/02/2025
Product conforms to order. Recommended by my optician. Easy to use. Just take the time to do it.
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Richard S.
Rating: 4 out of 5
following a purchase from 24/02/2025
Very good and warm welcome
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Mireille F.
Rating: 4 out of 5
following a purchase from 20/02/2025
Fast delivery, compliant product
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marie B.
Rating: 4 out of 5
following a purchase from 19/02/2025
Very practical mask ... just needs a "beep" to announce the end of the session.
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Brigitte A.
Rating: 4 out of 5
following a purchase from 12/02/2025
Mascara very good
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Bernard L.
Rating: 4 out of 5
following a purchase from 04/02/2025
Order OK but I was hacked afterwards, please monitor your system.
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Micheline S.
Rating: 4 out of 5
following a purchase from 30/01/2025
I bought the smallest goggle but it's still too tall. You should make 2 sizes smaller...
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Marie-Thérèse B.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast product delivery
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morgane U.
Rating: 1 out of 5
following a purchase from 06/12/2024
Happy but an extra wipe would be nice in the pack
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Liliane B.
Rating: 4 out of 5
following a purchase from 16/12/2024
Very satisfied with your shipment. Only the post office took a few days to deliver. With us it's usual, there are very often delays. Yours sincerely
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michèle M.
Rating: 4 out of 5
following a purchase from 15/12/2024
I'm happy with the productsb
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Dimwaogdo Irène A.
Rating: 4 out of 5
following a purchase from 06/12/2024
The product is good quality except that I don't think it's powerful enough. I can barely feel the heat. I understand that there are standards and that it shouldn't heat up more. Like I used to heat a wet glove in the microwave, which gives off more heat. Otherwise very good product. Thank you for your efficiency.
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CHRISTELLE P.
Rating: 4 out of 5
following a purchase from 22/11/2024
All went well
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CHRISTINE P.
Rating: 1 out of 5
following a purchase from 22/11/2024
I've been using the wipes morning and night for 4 days, and it's worse than before, my eyes were stuck! I've given up;
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Bernadette J.
Rating: 4 out of 5
following a purchase from 18/11/2024
FAST, GOOD CONTACTS
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Eliane P.
Rating: 4 out of 5
following a purchase from 08/11/2024
a very pleasant feeling of well-being
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Evelyne S.
Rating: 4 out of 5
following a purchase from 08/11/2024
Excellent reception and customer service. The product works well.
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Muriel L.
Rating: 4 out of 5
following a purchase from 01/11/2024
I ordered the EYESEAL4 OPAQUE mask. Not easy to sleep with a mask. Very effective but a bit expensive. Too bad!!!
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Corinne R.
Rating: 4 out of 5
following a purchase from 05/11/2024
Very good
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ARMELLE L.
Rating: 4 out of 5
following a purchase from 03/11/2024
I would like to know why the mask I bought is no longer valid after 6 months of use... Is there any danger...?
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Response from EMGIDI
Hello, the BRUDER mask has no limit of use, as the microbeads it contains are not perishable. What's more, you can clean the mask (superficial hand washing), as long as you dry it well before re-using it.
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MONIQUE B.
Rating: 4 out of 5
following a purchase from 03/11/2024
Very effective products (a little expensive..) but I have a fragility (light eyes) cojunctivitis ++ Only good products calm my eyes, thank you.
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Diane M.
Rating: 1 out of 5
following a purchase from 30/10/2024
Mask of poor quality, very fragile electrical system concerning the wires connecting to the mask, would greatly benefit from consolidation.
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CLAIRE S.
Rating: 4 out of 5
following a purchase from 19/10/2024
easy-to-use, pleasant device, small drawback, hence only 4 stars out of 5, the fabric storage pouch would have been perfect a little larger.
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Sylvie C.
Rating: 4 out of 5
following a purchase from 18/10/2024
The eye mask is of excellent quality. On the other hand, I'm still finding it hard to do eyelid care afterwards; at the moment, it's painful during the massage, and then I get an unpleasant inflammation for the next few hours.
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M M.
Rating: 4 out of 5
following a purchase from 13/10/2024
well
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MICHELE P.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything is perfect
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Julien B.
Rating: 4 out of 5
following a purchase from 03/10/2024
Fast delivery and quality product! Highly recommend....
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Christian H.
Rating: 4 out of 5
following a purchase from 25/09/2024
Corresponds to my expectations
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Alain C.
Rating: 4 out of 5
following a purchase from 10/09/2024
Very good.
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Véronique M.
Rating: 1 out of 5
following a purchase from 05/09/2024
I've been using the mask for 10 days and so far there's been no improvement.
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MIREILLE P.
Rating: 4 out of 5
following a purchase from 07/09/2024
PERFECT
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Wilfrid M.
Rating: 4 out of 5
following a purchase from 31/08/2024
Delivery time a little long, but in the end the package was in good condition. I regret having chosen a microwave-heated mask model, as it's difficult to control the temperature, and it's not constant over a 10-minute period... I'll have to buy a second USB-heated mask...
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Pierre P.
Rating: 4 out of 5
following a purchase from 30/08/2024
Despite an error in the shipment of the product, thank you for your prompt re-delivery.
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Marie-France B.
Rating: 4 out of 5
following a purchase from 25/08/2024
At first, I felt that the heat wasn't enough and that the mask didn't press hard enough on the edges of my lashes. After a few days of trying it on, I'm fine, my eyelids have deflated.
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Annie M.
Rating: 4 out of 5
following a purchase from 21/08/2024
Very satisfied with the service and welcome.
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STEPHANE P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Product received as described. I can't tell if it's effective or not at the moment. The first night the mark did not stay in place.
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Jean-Jacques G.
Rating: 4 out of 5
following a purchase from 07/08/2024
guaranteed relaxation
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Martine B.
Rating: 1 out of 5
following a purchase from 10/08/2024
I wrote to you to tell you that these glasses are too big for me and asked if I could return them.
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Response from EMGIDI
Hello Martine,

We did indeed take your feedback into account and did what was necessary as soon as we got back from vacation. You were reimbursed after the product was returned, as stipulated in our General Terms and Conditions.

Yours faithfully
The EMGIDI team
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andre H.
Rating: 4 out of 5
following a purchase from 04/08/2024
Good product thanks
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Danièle A.
Rating: 4 out of 5
following a purchase from 01/08/2024
Very good
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