The online store EMGIDI is recognized for providing very good products that meet customer expectations, particularly noted for their effective heating masks. Many customers highlight the speed of delivery, with numerous mentions of orders arriving quickly and in excellent condition, ensuring a smooth shopping experience. The customer service is praised for being responsive and informative, with quick email responses and helpful explanations regarding product usage, which enhances user satisfaction.
No worries with the delivery but the humidifier only worked for a few days. I'll give you a call when you're back in business. August 12, I think. Sincerely Catherine Koupper
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Response from EMGIDI
Hello Catherine, your order was refunded on 21/08 when we returned from holiday. Sincerely, the EMGIDI team.
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Marion C.
Rating: 4 out of 5
following a purchase from 22/07/2024
I haven't taken the time to try it out yet ... my opinion doesn't mean anything except that the exterior lacks aesthetic appeal!
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Michel S.
Rating: 4 out of 5
following a purchase from 18/07/2024
Very good, but it would have been nice if a USB charger had been included.
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Response from EMGIDI
Unfortunately, we are no longer allowed to supply chargers following a European law to avoid waste.
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Claudine B.
Rating: 4 out of 5
following a purchase from 20/06/2024
Item ordered by phone and received promptly Thank you
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Monique E.
Rating: 4 out of 5
following a purchase from 21/06/2024
Very practical, no need to keep track of time. Easy-to-use product
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Martine B.
Rating: 4 out of 5
following a purchase from 18/06/2024
Fast delivery.ras
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Pierre T.
Rating: 4 out of 5
following a purchase from 28/05/2024
Fast delivery.
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Pascale N.
Rating: 4 out of 5
following a purchase from 09/05/2024
conforms to my order
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Marc M.
Rating: 4 out of 5
following a purchase from 21/05/2024
Site I did not know. Offers items that cannot be found elsewhere. Maybe a bit expensive.
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Françoise B.
Rating: 4 out of 5
following a purchase from 06/05/2024
as a 3rd age person i find the explanations very brief... can we have an invoice? thank you
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Agnès I.
Rating: 4 out of 5
following a purchase from 27/04/2024
Highly efficient
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Jeanne F.
Rating: 4 out of 5
following a purchase from 23/04/2024
Fast delivery, easy to use. Thank you
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Sandrine V.
Rating: 4 out of 5
following a purchase from 01/03/2024
Waiting time for the parcel a little long. But excellent responsiveness of the team to my letters and requests. Bravo and especially thank you
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Annie P.
Rating: 4 out of 5
following a purchase from 26/03/2024
Very satisfied with the product Speed of delivery Thank you b
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Patrick T.
Rating: 4 out of 5
following a purchase from 21/03/2024
Very good product. To be seen over a longer period of time to see if the results are beneficial. Maybe improve the hold of the little wipe with Velcro?
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Martine C.
Rating: 4 out of 5
following a purchase from 20/03/2024
Very happy, this constant temperature mask is practical and effective, I recommend it.
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ANGELIQUE V.
Rating: 4 out of 5
following a purchase from 15/03/2024
Material compliant, but 44°C max not enough to melt the wax in the eye area and too hot at eyebrow level because pressed against, but pressed against the eyes to be able to blink during the 12 min. Turns off after 12 min and cools down in a few seconds. I recommend it for maintenance and prevention, but it's not enough for people with dry eyes like me (wax + water). The mask is soft and pleasant to wear.
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Sylvie T.
Rating: 4 out of 5
following a purchase from 18/03/2024
Correct
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Murielle P.
Rating: 4 out of 5
following a purchase from 13/03/2024
Package received promptly. The device works very well. The only thing I would like to see improved is a beep when the minutes are up...even though you can feel when it stops heating.
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Josiane F.
Rating: 4 out of 5
following a purchase from 21/02/2024
To date, I can't give my opinion. I don't have enough experience with wipes.
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Christine T.
Rating: 4 out of 5
following a purchase from 08/02/2024
Package received promptly
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Gerard T.
Rating: 1 out of 5
following a purchase from 03/02/2024
Good quality
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NADEGE R.
Rating: 1 out of 5
following a purchase from 04/02/2024
Despite the positive reviews, which I don't share, I'm very disappointed with the product. The mask is hard to bear, the foam is too high and itchy. No sign of moisture to moisturize the eye. Too bad I believed in it
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VERONIQUE P.
Rating: 4 out of 5
following a purchase from 28/01/2024
No risk of burning, ideal temperatures. I think the mask should adapt slightly more to the shape of the nose (flexibility).
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Philippe S.
Rating: 4 out of 5
following a purchase from 25/01/2024
Meets my expectations.
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Francois J.
Rating: 4 out of 5
following a purchase from 19/01/2024
Difficult to fit the blue protective cover
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Francoise R.
Rating: 4 out of 5
following a purchase from 15/01/2024
Effective product for dry eyes
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Response from EMGIDI
Thank you for your positive feedback, Francoise! We're delighted that our product worked for you. Please don't hesitate to contact us if you have any further questions or needs.
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magalie P.
Rating: 1 out of 5
following a purchase from 11/01/2024
Hello, I went to the relay point yesterday and my parcel still hasn't arrived. Can you tell me where it's stuck? I will make a complaint.
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Muriel R.
Rating: 1 out of 5
following a purchase from 09/01/2024
the mask is not very comfortable to wear. It hurts the nose even if you don't tighten it too much and the cord is too short...
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Nelly M.
Rating: 4 out of 5
following a purchase from 07/01/2024
.
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Karen S.
Rating: 4 out of 5
following a purchase from 09/01/2024
Product well received, made in India, design in France, shame!
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fabrice C.
Rating: 4 out of 5
following a purchase from 20/12/2023
Impeccable, parcel well received, serious company.
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Response from EMGIDI
Hello Fabrice, thank you for your positive feedback on our EMGIDI website. We are delighted that you received your parcel in good condition and that you were satisfied with our services. We do our utmost to be a serious and reliable company for our customers. Thank you again for your 4/5 rating and your confidence in our company. See you soon on EMGIDI!
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Corinne D.
Rating: 4 out of 5
following a purchase from 15/12/2023
Serious company
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Response from EMGIDI
Thank you very much for your feedback about our company. We are delighted that you have appreciated our services and our reliability. We will continue to do our best to satisfy our customers.
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GILLES F.
Rating: 4 out of 5
following a purchase from 03/12/2023
This heated mask looks comfortable and has a good finish, but we'll have to wait and see. The only downside is that the price is a bit steep!
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ROLAND B.
Rating: 4 out of 5
following a purchase from 04/12/2023
comfortable start to treatment, easy to use
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ALAIN B.
Rating: 4 out of 5
following a purchase from 01/12/2023
I preferred to send the complement of a very light product in a postal envelope rather than Colissimo. After personal insistence, this was possible - perfect!
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Rosine B.
Rating: 4 out of 5
following a purchase from 22/11/2023
I've only been using my mask for a week. It's more effective than hot water compresses, but it doesn't work all the time, especially for dry eyes, but maybe it takes a while for it to work regularly.
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Martine A.
Rating: 4 out of 5
following a purchase from 21/11/2023
Everything went smoothly. Package delivered on time and to the right place.
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Christel O.
Rating: 4 out of 5
following a purchase from 11/11/2023
Long delivery times
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DELPHINE N.
Rating: 1 out of 5
following a purchase from 12/11/2023
The heated mask hardly heats at all... There must be something wrong with it.
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