Customer reviews of EMGIDI

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 3 116 published reviews
5 2 713 87% 4 291 9% 3 61 2% 2 22 1% 1 29 1%

Summary of reviews

The reviews highlight reliable delivery and fast service, with many customers noting quick order processing and prompt arrival, and the products arriving as described. The masks and heating devices are described as easy to use, with accessible heating modes, comfortable wearing experience, and effective relief for dry eyes and eyelid irritation. Customers repeatedly mention practical features such as temperature maintenance during treatment, soothing diffused heat, and beeps or alerts that enhance usability. Overall, the store is associated with solid product performance, helpful ophthalmologist alignment, and strong satisfaction with both quality and value.

Reviews 2 and 4 stars

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A
André P.
Rating: 4 out of 5
following a purchase from 24/06/2022
good products and delivery ok
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Daniele C.
Rating: 4 out of 5
following a purchase from 12/06/2022
complete order received promptly
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Eliane G.
Rating: 4 out of 5
following a purchase from 02/06/2022
very good quality
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Nathalie F.
Rating: 4 out of 5
following a purchase from 03/06/2022
Fast, efficient service
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Charlotte V.
Rating: 4 out of 5
following a purchase from 30/05/2022
Good product and fast delivery
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Lionel P.
Rating: 2 out of 5
following a purchase from 26/05/2022
THE SITE IS NOT ACCESSIBLE FROM ABROAD (SWITZERLAND) WHICH GREATLY COMPLICATES ! DELIVERY TIME NOT RESPECTED.
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C
Christiane H.
Rating: 4 out of 5
following a purchase from 27/05/2022
Fast shipping Product corresponds to the indicated reference.
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M
Matthieu V.
Rating: 2 out of 5
following a purchase from 27/05/2022
I received the moist heat mask but it doesn't provide any moisture so that's a bit disappointing.
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Danielle L.
Rating: 4 out of 5
following a purchase from 30/03/2022
very attentive a little more vigilant on the controls
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Maryline M.
Rating: 4 out of 5
following a purchase from 22/03/2022
Good products, fast delivery, responsive after-sales service. Too bad the shipping costs are so high for Belgium (30€) , Plan mondial relay to allow small purchases ?
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Jean Pierre L.
Rating: 4 out of 5
following a purchase from 15/03/2022
I recommend this product.
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F
Francis W.
Rating: 4 out of 5
following a purchase from 27/02/2022
It's a pity that the delivery costs are so high and that we don't have the choice of a cheaper formula. Otherwise, the order is top notch but makes you think about ordering a small delivery.
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Herpet P.
Rating: 4 out of 5
following a purchase from 11/02/2022
The heat seems soothing
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M
Marie-Line R.
Rating: 4 out of 5
following a purchase from 07/02/2022
Hello, I am satisfied with EMGIDI products. The only problem I had was that although I had a customer account with them, I couldn't access their site, so I had to create an account for my husband to be able to order. I didn't get any response to my questions sent by email.
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Michel B.
Rating: 4 out of 5
following a purchase from 30/11/2021
Very useful, and quite practical to use, but in the long run it comes at a cost.
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Jean-Michel B.
Rating: 4 out of 5
following a purchase from 24/12/2021
OK
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B
Bernard S.
Rating: 4 out of 5
following a purchase from 01/12/2021
Order received compliant but no email or SMS confirmation for this one.
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Michele P.
Rating: 4 out of 5
following a purchase from 04/10/2021
A site dedicated to eye comfort. Well
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Francoise J.
Rating: 4 out of 5
following a purchase from 18/11/2021
Perfect nothing more to say
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Eliane K.
Rating: 4 out of 5
following a purchase from 08/10/2021
Very satisfied with product received promptly
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Daniel M.
Rating: 4 out of 5
following a purchase from 30/09/2021
Very good
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Geneviève G.
Rating: 4 out of 5
following a purchase from 16/09/2021
Fast delivery, delivery costs a little high Mask recommended +++ by OPH, effective and comfortable
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Renée C.
Rating: 4 out of 5
following a purchase from 05/07/2021
Fast and perfect
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Christine H.
Rating: 4 out of 5
following a purchase from 29/06/2021
Satisfied with my order.
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Laurène B.
Rating: 4 out of 5
following a purchase from 21/06/2021
Top products, fast delivery
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Bryan C.
Rating: 4 out of 5
following a purchase from 07/06/2021
Excellent product, well made, ready to use, easy to keep clean. I would recommend this product to anyone with the same problem as myself.
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Rating: 4 out of 5
following a purchase from 07/06/2021
Good products that meet the needs of as many people as possible
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C
Cédric M.
Rating: 4 out of 5
following a purchase from 30/05/2021
Very good product. Except for the packaging, which leaves something to be desired, and generally the product box is damaged.
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Hélène L.
Rating: 4 out of 5
The heated eye mask matches the description and expectations. I apply the recommended treatments (Chaumane method) and have not noticed any significant improvement, but the condition of my eyelids is no longer worsening, which seems to have stabilized the situation.
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Response from EMGIDI
Hello,
Thank you for your OPINION.
The CHAUMANE method brings improvements, but it can take time. The most important thing is not to get discouraged and to continue doing the eyelid treatments every day.
Don't hesitate to call us for more information.
EMGIDI
J
Jennifer P.
Rating: 4 out of 5
following a purchase from 22/04/2021
Nothing to say
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Sanata Zélia D.
Rating: 4 out of 5
following a purchase from 13/04/2021
Product as described and efficient. One small drawback: the handle that holds the 2 hulls together is fragile. It came off easily. Quick delivery.
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Jean-Paul T.
Rating: 4 out of 5
following a purchase from 13/04/2021
very good product, effective, I recommend it.
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Bernard R.
Rating: 4 out of 5
following a purchase from 06/04/2021
Delivery as ordered
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Julien F.
Rating: 4 out of 5
following a purchase from 24/03/2021
Fast delivery, product to be used over time to check its effectiveness.
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A
Alain L.
Rating: 4 out of 5
following a purchase from 11/03/2021
My score speaks for itself, knowing that, in my eyes, there's no such thing as perfect.
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Eliane K.
Rating: 4 out of 5
following a purchase from 04/03/2021
I'm having a little trouble estimating the right temperature.
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Pascal M.
Rating: 4 out of 5
following a purchase from 18/02/2021
Mask delivered quickly. Conforms to specifications.
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Nathalie F.
Rating: 4 out of 5
following a purchase from 18/12/2020
Fast, efficient service
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Caroline B.
Rating: 4 out of 5
following a purchase from 07/02/2021
The product I received was correct and the delivery was relatively fast. However, I did not receive a tracking number.
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Christiane L.
Rating: 4 out of 5
following a purchase from 04/02/2021
Order received quickly. Excellent telephone reception.
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