The online store Épicerie de la Tour d'Argent is repeatedly praised for its excellent product quality, with many customers highlighting the freshness and deliciousness of items like duck, foie gras, and a variety of gourmet foods. Fast and reliable delivery is another strong theme, as numerous reviews mention packages arriving on time and in solid condition, ensuring that products are well-protected during transit. The careful packaging is frequently noted as a key aspect of the service, with specific mentions of neat, protective wrapping that maintains the integrity of delicate items.
The contents of the package (especially for the blinis) suggested that it was more for 2 people than for 4. We are "big eaters" at home and we appreciate the quality and freshness of the food. Nothing to say about the "excellent" quality of the products.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Madam, We sincerely thank you for your feedback and are delighted that you liked the quality of our products. We take note of your comment regarding the quantities and hope that you will return soon to discover more delights from our grocery.
J
JEAN-MICHEL A.
Rating: 4 out of 5
following a purchase from 21/05/2026
The ordered packages have been received well. However, at the time of the order, I had to pay an amount that did not correspond to the displayed promotion (a difference of 220 euros). I requested a correction of this anomaly and the organization granted me a promotion code of 220 euros on my next order. I therefore consider that the error has been corrected. It is precisely because of this setback that I only gave 4 stars.
Translated reviews
Response from Épicerie de la Tour d’Argent
A big thank you for your positive feedback! We are delighted that your packages have been received well and that the situation could be resolved for your next order. Your satisfaction is our priority, and we hope to see you soon in our store.
C
Christopher F.
Rating: 4 out of 5
following a purchase from 25/03/2026
Satisfied with the speed of delivery
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your positive feedback, and we are delighted to hear that you appreciated the speed of our delivery service. Your satisfaction is our priority, and we hope to see you again soon on our site "Grocery of the Silver Tower."
J
Jean-Baptiste B.
Rating: 4 out of 5
following a purchase from 06/12/2025
a quality product to enjoy with family. Given the displayed price, it would be desirable for the customer experience to offer an 'included' accompaniment as it really makes a difference between a dish cooked at home AND a product cooked in the Tour d'Argent way. It is a shame to find all the necessary accompaniments as options only. Very expensive options.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for taking the time to share your feedback on the Tour d'Argent Grocery. We are delighted that you appreciated the quality of our products with your family. Your suggestion regarding the inclusion of side dishes is very relevant and we will take it into account to improve our customers' experience. We hope to welcome you again soon.
C
Christophe X.
Rating: 4 out of 5
following a purchase from 11/12/2025
Easy to place an order, less obvious to know how to specify the delivery day. We did not understand that the duck was to be cooked, we managed without difficulty. Very good quality, very nice gastronomic experience for all the products in the box (duck, sauce, foie gras, champagne, wine)
Translated reviews
T
Thuy van C.
Rating: 4 out of 5
following a purchase from 24/09/2025
Beautiful bottle proposals at accessible prices
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello dear Madam,
We warmly thank you for your review and your 4-star rating. We are delighted that you appreciated our selection of bottles at accessible prices. Your satisfaction is our priority, and your feedback motivates us to continue improving our offer. We look forward to welcoming you again in our grocery store!
Best regards,
The team at the Tour d'Argent Grocery
V
Vivien H.
Rating: 4 out of 5
following a purchase from 07/11/2025
well a bit slow
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you very much for your review and your rating of 4/5! We are delighted that you found our grocery store pleasant. We take your comment about the slowness into account and we will work to improve this point.
J
Jean-Sebastien H.
Rating: 4 out of 5
following a purchase from 02/10/2025
Navigation was difficult with all the out-of-stock items that the selection can't even handle / good order, delivery and invoice without details so delicate verification! Excellent products, serious packaging.
Translated reviews
Response from Épicerie de la Tour d’Argent
We sincerely thank you for your feedback and for the score of 4/5. We are delighted to learn that you appreciate our products and our packaging. We take note of your comments regarding navigation on our site and order details. We are constantly working to improve our customers' experience and your feedback will be taken into account. Please feel free to contact us directly for any questions or assistance you may need.
A
Alex M.
Rating: 4 out of 5
following a purchase from 24/08/2025
Order of 7 bottles, very good extensive selection (I know the selection in-store well, and I had chosen bottles not sold in-store). There was a problem with one bottle in bad condition (corked) and a small misunderstanding regarding the exchange process, but it was quickly resolved.
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello Sir,
We sincerely thank you for your positive feedback on our selection of bottles. We are delighted that you found what you were looking for online. We apologize for the inconvenience encountered with the corked bottle and for the confusion during the exchange, and we are glad that it could be quickly resolved. Your satisfaction is our priority, and we hope to see you again soon on our site. Best regards,
The team at the Tour d'Argent Grocery.
L
Laurent S.
Rating: 4 out of 5
following a purchase from 20/08/2025
Just one issue with opening the wooden box, difficulty sliding the lid, it should have been checked before sending the package, it's unfortunate for the ease of use of the box, especially for placing an electric candle inside. Best regards
Translated reviews
Response from Épicerie de la Tour d’Argent
We thank you for your constructive feedback and are sorry to hear that you encountered a problem with opening the box. Your comment is important to us and we will ensure to improve this point to guarantee an optimal user experience. Please do not hesitate to contact us if you need further assistance.
V
Véronique V.
Rating: 4 out of 5
following a purchase from 28/06/2025
A delivery address problem almost led to the return of the gift, which was saved at the last minute by the recipient
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Madam, we sincerely thank you for your feedback and are delighted that your gift was able to be saved in time. We take note of your feedback regarding the delivery address issue and will do everything possible to improve this point in the future. Please do not hesitate to contact us for any other questions or suggestions.
R
Romain C.
Rating: 1 out of 5
following a purchase from 30/04/2025
Hello, I received a damaged bottle with traces of mold on the label and on the cork. I took photos.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,
We thank you for your feedback and are sorry to learn that you received a product in poor condition. Your satisfaction is our priority. Could you please contact us directly via our customer service? We wish to resolve this issue quickly and provide you with an adequate solution.
Best regards,
The team of the Grocery of the Tower of Silver
G
Guy A.
Rating: 4 out of 5
following a purchase from 26/03/2025
A bit long but good products and very good delivery. Issue: communication by email
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello dear Sir, we warmly thank you for your positive feedback on the quality of our products and our delivery service. We also take note of your comment regarding email communication, and we will strive to improve this aspect to ensure an even more pleasant experience in the future. Thank you for your trust and see you soon at the Grocery of the Tower of Silver!
A
Antoine D.
Rating: 4 out of 5
following a purchase from 21/08/2024
Remarkable.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir, we sincerely thank you for your flattering review and your rating of 4/5. We are delighted that our grocery store has met your expectations and we hope to welcome you back very soon to continue to surprise you.
S
Stéphane C.
Rating: 4 out of 5
following a purchase from 12/03/2025
A smooth and pleasant shopping experience even if the prices of private sales are ultimately not that interesting.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your positive feedback regarding your shopping experience at the Épicerie de la Tour d'Argent. We are delighted that you found your visit smooth and enjoyable. We take note of your comment on the prices of private sales and will work to improve this offer. We look forward to welcoming you again!
A
Amelie B.
Rating: 1 out of 5
following a purchase from 23/12/2024
The Saint Estephe was corked .. we couldn't drink it. Too bad
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello dear Madam, thank you for taking the time to share your experience with us. We are sincerely sorry that you encountered a problem with our bottle of Saint-Estèphe. We will immediately check this issue and ensure that it does not happen again in the future, of course, we are at your disposal to replace the bottle. We hope you will give us the opportunity to offer you a better experience during your next visit.
J
Jean-Michel M.
Rating: 4 out of 5
following a purchase from 02/12/2024
Fast shipping, very well protected, serious site. Only small downside: offering shipping by a carrier in 24 hours would be appreciated, rather than a colissimo that takes 10 days to arrive...
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback on our site, dear Sir. We are delighted that your order was shipped quickly and well protected. We take your comment regarding 24-hour delivery into account and will do our best to improve this point in the future. We hope to see you again soon on our site and wish you a pleasant day.
J
jacqueline L.
Rating: 4 out of 5
following a purchase from 04/12/2024
Fast transport, some difficulties in placing the order on the site, the staff helped me fortunately!
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you very much for your feedback on our grocery store. We are glad to have been able to help you place your order despite some technical difficulties. We do our best to provide fast and quality delivery service. We hope to see you again soon!
S
Sophie V.
Rating: 4 out of 5
following a purchase from 02/10/2024
It was delicious! Just a small downside; the cheese was not up to the level of the other dishes, otherwise everything else delighted us all.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your review, dear Madam. We are glad that most of our dishes pleased you and we take note of your comment regarding the cheese. We look forward to seeing you again at the Epicerie de la Tour d'Argent!
H
Hannes B.
Rating: 4 out of 5
following a purchase from 26/09/2024
Good packaging and good delivery. The reason it wasn't a 5 star review was the order took about 2.5 weeks to get shipped.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback on our site. We are delighted to know that our packaging and delivery have satisfied you. We take note of your comment regarding the processing time of your order and will do our best to improve this in the future. We hope to see you again soon on our site. Have a nice day!
B
Brigitte G.
Rating: 4 out of 5
following a purchase from 24/08/2024
Excellent products with efficient and smiling customer service
Translated reviews
Response from Épicerie de la Tour d’Argent
I am glad that you appreciated our quality products and that our team met your expectations. We hope to have the pleasure of welcoming you again to the Tour d'Argent Grocery. Thank you for your rating.
P
Pascal B.
Rating: 4 out of 5
following a purchase from 09/09/2024
The delivery took place 9 days after the order instead of 5 days, otherwise everything was fine.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback, dear Sir. We apologize for the delivery delay, we will make sure to improve this in the future. Hoping that you enjoyed the products from our grocery store. We take your comments into account to improve ourselves. Thank you again for your trust and your positive rating.
G
GERARD P.
Rating: 4 out of 5
following a purchase from 22/08/2024
An experience to try with duck foie gras, but no feedback yet
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your review, dear Sir. We hope to have the opportunity to see you again soon to introduce you to our new products.
P
Pierre B.
Rating: 4 out of 5
following a purchase from 05/06/2024
Very good products, however it should have been indicated that the promotion on duck foie gras was linked to a very short expiration date at the end of 08/24. I would have adjusted my order accordingly (downwards)
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your feedback, dear Sir. We are delighted that you appreciated our products. We take note of your comment regarding the promotion on foie gras and we will ensure to better communicate about expiration dates in the future. We hope to see you again soon at the Tour d'Argent Grocery Store.
F
Flavien L.
Rating: 4 out of 5
following a purchase from 27/03/2024
Somewhat mixed overall experience. I placed 2 orders as part of the spring wine event by phone because the purchase through the website was not working. First disappointment, the coveted bottles were no longer available. However, I found happiness in the list of wines offered. The first order went perfectly. I have not yet tasted the bottles but that will not take long. Unfortunately, the second order did not go as planned. Delivery method not respected. I have not yet retrieved my bottles which have been in a post office for a week (not ideal as a storage place for a sensitive product like wine that has a certain number of years). I hope this hiccup will not impact the quality of the tasting. The staff, whether by phone or in-store, were very professional.
Translated reviews
Response from Épicerie de la Tour d’Argent
Hello, thank you for your detailed review on our site. We are sorry that you encountered difficulties with the delivery method of your second order. We will strive to improve this in the future. Please do not hesitate to contact us if you have any questions or concerns regarding your tasting of our wines. We hope you will enjoy your overall experience despite this hiccup. Thank you for your constructive comments and see you soon at the Epicerie de la Tour d'Argent.
R
roland D.
Rating: 4 out of 5
following a purchase from 15/03/2024
Quick contact
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your review, dear Sir. We are delighted to know that you appreciated the speed of our service and that the contact was easy. We will do our best to maintain this level of quality during your next visits to the Epicerie de la Tour d'Argent. Thank you again for your trust and we look forward to seeing you again soon.
P
Pierre F.
Rating: 4 out of 5
following a purchase from 18/12/2023
Totally satisfied with the duck (quantity for 4 and quality), its sides and the recipe card, easy to follow and guaranteeing an excellent result. For the rest, excellent foie gras but satisfactory quantity for 2-3 people maximum, just like the pancakes which, on the other hand, did not convince us... Need to plan an additional side which, considering the price of the whole, should have been included in the package.
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your comment dear Sir! We are happy that you were satisfied with the duck (quantity and quality), the sides and the recipe card.
C
carole V.
Rating: 4 out of 5
following a purchase from 07/12/2023
Very good product
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your review, dear Madam. We are delighted that you liked our product. We always strive to provide the best products to our customers.
A
Anaïs F.
Rating: 4 out of 5
following a purchase from 30/11/2023
Item conforms to my order and well packaged. Expect 8 days for delivery
Translated reviews
Response from Épicerie de la Tour d’Argent
Thank you for your very positive review, dear Madam. We are delighted that your items arrived on time and well packaged. We do everything possible to provide you with the best experience and we hope to see you again soon!
M
Marius M.
Rating: 1 out of 5
following a purchase from 22/09/2023
The person (a man) at the store was very unpleasant. I did not receive any SMS confirming that my order was available in the store.
Translated reviews
Response from Épicerie de la Tour d’Argent
Dear Sir,
We are sorry that you did not find the service up to your expectations during your visit to the store. Please know that customer satisfaction is at the heart of our concerns.
Moreover, it is important to note that we do not send SMS upon the arrival of an order in the store, you are notified by email to the address of your order.
Have a very good day
The grocery store of the Silver Tower
We use cookies for audience measurement and improving user experience.
English 