Customer reviews of Ergotech

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8,5 /10
Overall rating: 8,5 out of 10
Based on 408 published reviews
5 251 62% 4 76 19% 3 40 10% 2 20 5% 1 21 5%

Summary of reviews

Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.

Reviews 1, 2, 3 and 4 stars

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M
Mireille J.
Rating: 4 out of 5
following a purchase from 02/03/2021
It takes the strain off my back, and I sleep better because there's less tension...
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Cecile P.
Rating: 1 out of 5
following a purchase from 10/02/2021
I did not receive the right product, I sent an email to customer service, who never replied. Not serious.
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Anthime L.
Rating: 4 out of 5
following a purchase from 06/02/2021
Very good! very good mask! really comfortable to wear compared to surgical masks! Only negative point: the length of the straps! too long for me (system D with a knot) I didn't have a choice when I placed my order, although apparently there are several sizes. Too bad, but I'll take it!
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Karine F.
Rating: 4 out of 5
following a purchase from 30/01/2021
Comfortable protective masks
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Liliane P.
Rating: 3 out of 5
following a purchase from 26/01/2021
Mask not easy to wear a lot of material inside I'm very disappointed.
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Pascal R.
Rating: 4 out of 5
following a purchase from 24/01/2021
Mask as described. Pleasant and comfortable to use. The addition of an elastic adjustment system would be ideal.
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Carole M.
Rating: 1 out of 5
following a purchase from 24/01/2021
I'm very disappointed with your masks. I was looking for ones with nose clips, but yours are impossible to wear with glasses. The seams aren't done properly (a lot of extra fabric) and make it hard to keep the glasses on. Your goggles are too thick and don't breathe properly. Impossible to use. My investment remains in the closet.
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Sandrine G.
Rating: 2 out of 5
following a purchase from 24/01/2021
I ordered 2 fabric masks. The masks are not quite the same shape, very complicated to use with glasses despite the metal clip, the elastic bands are not the same size. Very disappointed by the products. Otherwise fast delivery, nothing to say.
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Sylvie D.
Rating: 3 out of 5
following a purchase from 20/01/2021
I think the masks fit the face well, but there's a big problem with the nose clip: it's ten times too big and doesn't fit with glasses.
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Catherine C.
Rating: 3 out of 5
following a purchase from 22/01/2021
These masks are good, but you can't position them properly on your nose (even with the nose clip) and your glasses fog up. What's more, I ordered 2 masks, and one of them doesn't have the brand label... which is annoying, when you consider the price and the sales pitch.
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Laurence H.
Rating: 4 out of 5
following a purchase from 20/01/2021
Good handling of my order, fast shipping. However, the mask is a bit large for me, so I gave it as a gift to my student nephew.
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Jean-Claude J.
Rating: 4 out of 5
following a purchase from 15/01/2021
Good-quality, durable, breathable mask. The tie at the back of the head is not very easy to use.
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Olivier S.
Rating: 4 out of 5
following a purchase from 30/12/2020
compliant product
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Allioux P.
Rating: 4 out of 5
following a purchase from 01/12/2020
Good for you
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Alain G.
Rating: 4 out of 5
following a purchase from 11/10/2020
Delivery on time and product (protective masks) of good quality, but to be confirmed by use.
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Brigitte G.
Rating: 4 out of 5
Hello, Trial for a patient (I'm a doctor) with pudendal neuralgia. No improvement in pain despite the cushion. Perhaps some advice on how to use the cushion better would be beneficial. Would it be interesting for her to call you? Thank you Kind regards Dr B.Gaulin
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Response from Ergotech
Hello Doctor Gaulin,

We do indeed have different types of cushions, each with its own specific features.
It's important to get in touch with us beforehand to help the user make the right choice.
Don't hesitate to contact us, we're here to help!
G
Gérard B.
Rating: 4 out of 5
following a purchase from 28/09/2020
just what I expected
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Therese M.
Rating: 1 out of 5
I'm very disappointed with this cushion, which I paid a lot of money for and which doesn't give me any relief when I'm sitting down.
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Response from Ergotech
Hello,

We never leave our customers with an unsuitable product, so don't hesitate to call us to use your right of withdrawal.
We will exchange your product with a more suitable one if possible, or refund your purchase.

Sincerely
F
François M.
Rating: 1 out of 5
following a purchase from 30/08/2020
I have only received 2 of the 5 masks I ordered. The company claims to have dispatched 5 and will therefore do nothing. Of the 2 received, one has two elastic bands of different sizes, so the mask is crooked.
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Fabrice M.
Rating: 1 out of 5
The mask is not very breathable, incompatible with the use of glasses, and the fastening cords are not practical for frequent use. Elastic bands would have been preferable.
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Response from Ergotech
Hello,

we've always had the drawstring system and the rubber band system...

we also have the "nose clip" option for eyeglass wearers.

I suggest that you order a mask with the right options so that it can be adapted to your needs.

don't hesitate to contact us!
M
Marielle C.
Rating: 4 out of 5
following a purchase from 25/08/2020
Sav very responsive!
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Claire M.
Rating: 1 out of 5
following a purchase from 22/08/2020
Out of 2 masks ordered and paid for, only one arrived in an envelope that was too light and torn. Despite my complaint, and a promise to send another mask 15 days ago, nothing has been received to date. Mask received too small, too thick, unpleasant to wear.
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Thomas G.
Rating: 3 out of 5
following a purchase from 20/07/2020
Problem with the delivery, the address was not fully indicated, as well as a problem with the mask's elastic band, which is too large but easily repairable. However, it's a quality and durable product.
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Gabriel D.
Rating: 2 out of 5
following a purchase from 10/07/2020
I haven't found any convincing improvement so far, maybe we need to wait longer?
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Carine B.
Rating: 3 out of 5
following a purchase from 25/06/2020
Concerning the time to receive the package very long For the product not tested enough to give my opinion
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Anne F.
Rating: 1 out of 5
following a purchase from 23/04/2020
suppliers to be avoided: masks delivered with a 2-month delay cannot be worn; it is impossible to breathe with them and they are obviously not suitable for an adult face.
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Annick C.
Rating: 1 out of 5
following a purchase from 18/05/2020
Masks purchased are unusable by adults
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Christiane M.
Rating: 4 out of 5
following a purchase from 13/06/2020
The items are of very good quality and give complete satisfaction; the only regret is that they have to be replaced a little too often (for my part, every two years), as the seat in particular ends up sagging. Deadlines were met; a serious company.
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Anne-Gabrielle L.
Rating: 3 out of 5
following a purchase from 17/06/2020
Mask a little small for an adult male face
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Gilles C.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very good advice.
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Hocine M.
Rating: 1 out of 5
following a purchase from 14/05/2020
I waited a long time to receive unusable, suffocating masks made for children. Unacceptable, not satisfied.
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Patricia A.
Rating: 4 out of 5
following a purchase from 16/05/2020
Very long delivery time (over 1 month) not specified on the site. No more info by email. Too bad I will not repeat my experience.
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Christine G.
Rating: 1 out of 5
following a purchase from 13/05/2020
Unless I'm mistaken, the photo on the internet doesn't really correspond to the model sent The shape is different Plutot deçu
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Gerald C.
Rating: 4 out of 5
following a purchase from 08/06/2020
The material was received a little late but the quality was very satisfactory.
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Anne-Claire N.
Rating: 4 out of 5
following a purchase from 09/06/2020
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
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Patricia T.
Rating: 4 out of 5
following a purchase from 12/06/2020
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
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Jerome E.
Rating: 1 out of 5
following a purchase from 10/05/2020
lame... mask too small and expensive for the quality expected ....can do better
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Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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Thomas P.
Rating: 2 out of 5
following a purchase from 03/05/2020
Order placed on 03/05/2020. Initially, the products were to arrive at the beginning of June, but finally shipped on 22/06/2020. Not so good at Covid time
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Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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