Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
E
Eric P.
Rating: 5 out of 5
following a purchase from 01/05/2020
Product corresponds to order (washable masks) Delivery time a little long, but understandable at this time.
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Delphine S.
Rating: 2 out of 5
following a purchase from 22/04/2020
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
F
Frederic B.
Rating: 1 out of 5
following a purchase from 27/04/2020
Delivery time too long
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Response from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
J
Joël H.
Rating: 5 out of 5
following a purchase from 23/04/2020
A company that was able to react to the shortage of masks and didn't wait for all these official validations to manufacture them. I'm not exactly familiar with their usual activities, but if they react so quickly to problems, it's because they're responsive and competent, and that's something to be encouraged. Joël HERVE 5 stars
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Sandrine B.
Rating: 3 out of 5
following a purchase from 23/04/2020
Good product but delivery takes too long
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Jeannine P.
Rating: 5 out of 5
following a purchase from 23/04/2020
Serious company offering quality products. Delivery follow-up by telephone call. Very much appreciated by waiting customers.
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Stephane L.
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good product
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Marie Therese L.
Rating: 5 out of 5
following a purchase from 22/04/2020
I was fully satisfied with Ergotech's services. The staff are competent and Mr TEXIER is very attentive to his customers' needs.
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Claire A.
Rating: 3 out of 5
following a purchase from 27/04/2020
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
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Response from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
P
Pascal P.
Rating: 3 out of 5
following a purchase from 14/05/2020
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
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Response from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
P
Paul-Alain M.
Rating: 5 out of 5
following a purchase from 22/04/2020
Very happy. The company handled the delay caused by the containment in a transparent manner, warning me ...
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Didier T.
Rating: 2 out of 5
following a purchase from 23/04/2020
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
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Response from Ergotech
Hello,
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
I
Isabelle V.
Rating: 2 out of 5
following a purchase from 21/04/2020
nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed :(
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Response from Ergotech
Hello,
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
A
Anne M.
Rating: 5 out of 5
following a purchase from 20/04/2020
Excellent product Very long delivery but impeccable after-sales service
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Alexandra P.
Rating: 5 out of 5
following a purchase from 29/04/2020
Very well informed by phone, very professional And the masks ordered are of very good quality
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Marie-France L.
Rating: 5 out of 5
following a purchase from 24/04/2020
A very warm and reliable welcome from this company and a quality on-site reception to pick up your order.
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Yves G.
Rating: 5 out of 5
following a purchase from 27/04/2020
comfortable, high-quality masks.
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Dominique M.
Rating: 5 out of 5
following a purchase from 20/04/2020
Correct - commitments met
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Philippe D.
Rating: 3 out of 5
following a purchase from 27/04/2020
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
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Response from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
J
Jean Francois S.
Rating: 5 out of 5
following a purchase from 20/04/2020
Very professional and accommodating. Highly recommend!
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Jacques F.
Rating: 5 out of 5
following a purchase from 20/04/2020
perfect
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Annie L.
Rating: 3 out of 5
following a purchase from 17/04/2020
Elastics too wide and not long enough hurt the ears
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Response from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
A
Anne K.
Rating: 5 out of 5
following a purchase from 18/04/2020
Excellent product Good telephone reception following late delivery
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Jean-Charles. D.
Rating: 5 out of 5
following a purchase from 01/05/2020
perfect.
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Thierry G.
Rating: 3 out of 5
following a purchase from 21/04/2020
Mask a little tight, size leaves something to be desired
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Michel M.
Rating: 3 out of 5
following a purchase from 19/04/2020
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
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Benoît B.
Rating: 1 out of 5
following a purchase from 17/04/2020
Quite apart from the problem of delivery - which is not Ergotech's fault, but which still counts for the whole service - I'd like to criticize the masks for having elastic bands that are far too short, making the mask uncomfortable to wear. This is more than annoying!
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Response from Ergotech
Hello,
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
B
Beatrice P.
Rating: 5 out of 5
following a purchase from 17/04/2020
short
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Gilbert L.
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good service
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Monique B.
Rating: 2 out of 5
following a purchase from 17/04/2020
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
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Response from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
O
Odile B.
Rating: 5 out of 5
following a purchase from 17/04/2020
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
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Joseph T.
Rating: 5 out of 5
following a purchase from 17/04/2020
Order conforms Delivery on time
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Nicolas B.
Rating: 1 out of 5
following a purchase from 17/04/2020
I ordered 30 black washable masks. impossible to wear them, the elastics are too short. apart from children, I don't know who can wear them cordially Nicolas Bougeard
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Response from Ergotech
Hello Mr Bougeard,
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
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Dominique V.
Rating: 3 out of 5
following a purchase from 17/04/2020
Friendly team, just a few minor timing issues
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Daniel L.
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good company, respect of deadlines To be recommended. Need to improve their image by advertising in prime Times and regional and national newspapers.
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Joachim Q.
Rating: 5 out of 5
following a purchase from 16/04/2020
Very good quality equipment. The telephone answering service is always on hand to answer any questions. The lady who answers is charming and pleasant.
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Olivier B.
Rating: 5 out of 5
following a purchase from 17/04/2020
Ergotech was very responsive, well done.
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Françoise H.
Rating: 3 out of 5
following a purchase from 16/04/2020
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
O
Olivier G.
Rating: 5 out of 5
following a purchase from 16/04/2020
French-made products, very good quality and on-time delivery, excellent communication, perfect!
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