Customer reviews of Ergotech

Trust Attestation
8,5 /10
Overall rating: 8,5 out of 10
Based on 408 published reviews
5 251 62% 4 76 19% 3 40 10% 2 20 5% 1 21 5%

Summary of reviews

Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.

Reviews 1, 2, 4 and 5 stars

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C
Christophe L.
Rating: 5 out of 5
following a purchase from 27/06/2020
CLEAR
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François B.
Rating: 5 out of 5
following a purchase from 06/07/2020
At last, low-back pain-free journeys!
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A
Anne F.
Rating: 1 out of 5
following a purchase from 23/04/2020
suppliers to be avoided: masks delivered with a 2-month delay cannot be worn; it is impossible to breathe with them and they are obviously not suitable for an adult face.
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Loic L.
Rating: 5 out of 5
following a purchase from 01/07/2020
complete satisfaction with the product ordered, customer contact and delivery
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Annick C.
Rating: 1 out of 5
following a purchase from 18/05/2020
Masks purchased are unusable by adults
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Jean Claude L.
Rating: 5 out of 5
following a purchase from 23/06/2020
Nothing to say
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Laurence F.
Rating: 5 out of 5
following a purchase from 18/06/2020
Very satisfied with the product The cushion slips a little with the bucket seat But very pleasant and on positioning
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Christiane M.
Rating: 4 out of 5
following a purchase from 13/06/2020
The items are of very good quality and give complete satisfaction; the only regret is that they have to be replaced a little too often (for my part, every two years), as the seat in particular ends up sagging. Deadlines were met; a serious company.
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Bernard R.
Rating: 5 out of 5
following a purchase from 24/06/2020
Very good
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Gilles C.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very good advice.
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Hocine M.
Rating: 1 out of 5
following a purchase from 14/05/2020
I waited a long time to receive unusable, suffocating masks made for children. Unacceptable, not satisfied.
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Patricia A.
Rating: 4 out of 5
following a purchase from 16/05/2020
Very long delivery time (over 1 month) not specified on the site. No more info by email. Too bad I will not repeat my experience.
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Raunaq P.
Rating: 5 out of 5
following a purchase from 22/06/2020
The products are a great fit . I love them .
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Christine G.
Rating: 1 out of 5
following a purchase from 13/05/2020
Unless I'm mistaken, the photo on the internet doesn't really correspond to the model sent The shape is different Plutot deçu
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Anne-Laure H.
Rating: 5 out of 5
following a purchase from 23/05/2020
Simple site and fast service.
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Gerald C.
Rating: 4 out of 5
following a purchase from 08/06/2020
The material was received a little late but the quality was very satisfactory.
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Franck M.
Rating: 5 out of 5
following a purchase from 11/05/2020
very good quality products
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Anne-Claire N.
Rating: 4 out of 5
following a purchase from 09/06/2020
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
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Patricia T.
Rating: 4 out of 5
following a purchase from 12/06/2020
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
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Jerome E.
Rating: 1 out of 5
following a purchase from 10/05/2020
lame... mask too small and expensive for the quality expected ....can do better
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Jean-Luc B.
Rating: 5 out of 5
following a purchase from 21/06/2020
Beautiful quality mask. Fast delivery.
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Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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Thomas P.
Rating: 2 out of 5
following a purchase from 03/05/2020
Order placed on 03/05/2020. Initially, the products were to arrive at the beginning of June, but finally shipped on 22/06/2020. Not so good at Covid time
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Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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Jérémy P.
Rating: 1 out of 5
following a purchase from 02/05/2020
Order received out of time Mask size supposedly universal but far too small for an adult man of my size (useless)
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Aurore A.
Rating: 4 out of 5
following a purchase from 04/05/2020
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
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Delphine H.
Rating: 5 out of 5
following a purchase from 01/06/2020
Well received, as described. Articles of very good quality, finishes are good. Fast shipping. Would recommend.
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Catherine G.
Rating: 4 out of 5
following a purchase from 30/04/2020
Good quality product
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Mickaël J.
Rating: 2 out of 5
following a purchase from 31/05/2020
Ordered masks and received them more than 3 weeks after ordering. No reply to my message of concern about the delay. Mask has a lace-type fastener and is not elastic... It is not ergonomic at nose level. Disappointed with my purchase.
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Patricia D.
Rating: 2 out of 5
following a purchase from 22/04/2020
Hello, we got together to place a large order for the first masks made by Ergotech. We're very disappointed because they're too small and the elastics easily slip out of the ears. We won't be able to use them. Good quality material. Easy to wash and quick drying. In the order we had 3 of the new model which is perfect outside summer.
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Response from Ergotech
Hello,

I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces. It's the one you received in triplicate.
Please don't hesitate to contact us again to change your masks.
E
Eric M.
Rating: 2 out of 5
following a purchase from 28/04/2020
Lack of communication, no precise deadline announced and finally a 15-day late delivery on a hard-fought piece of information !!!!! Large" masks are too tight, making them uncomfortable.... Too bad......
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Christelle F.
Rating: 5 out of 5
following a purchase from 21/04/2020
Great masks and very easy to care for. I recommend them.
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Christelle L.
Rating: 5 out of 5
following a purchase from 23/04/2020
The masks ordered are comfortable and seem to me of good quality, the delivery is a little long but if you have a question or a remark the follow-up Vias the site is very reagent.
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Véronique D.
Rating: 5 out of 5
following a purchase from 23/04/2020
Product as ordered and delivery on time: thank you!
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Anne E.
Rating: 5 out of 5
following a purchase from 29/04/2020
Excellent product, just as we expected, the Ergotech mask is light, ergonomic and lets you breathe easily.
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Guillouzouic G.
Rating: 5 out of 5
following a purchase from 29/04/2020
Following an order for a mask: Protective mask:Very, very well designed, quality product. To be recommended, but rather long lead times
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Agathe M.
Rating: 5 out of 5
following a purchase from 03/06/2020
very comfortabble, it changes my life
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Daniel P.
Rating: 5 out of 5
following a purchase from 05/05/2020
Very good.
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Olivier L.
Rating: 2 out of 5
following a purchase from 02/05/2020
No news of my order on the expected delivery date (5 weeks) and no response when I asked questions. When I finally got a reply, it was to tell me to cancel my order if I wasn't happy. The product purchased (fabric mask) is very average. The quality varies from mask to mask.
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Response from Ergotech
Hello,
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
M
Marcel M.
Rating: 2 out of 5
following a purchase from 29/04/2020
Too long a wait for delivery
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Response from Ergotech
Hello,

We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
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