Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Serious company. Very good upstream advice. The product loan system is ideal for testing a product before buying it. No problem if the product doesn't fit, the deposit cheque is returned on request after the product has been returned. The downside is that the automatic tracking system is not updated, and prices are still high.
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Anne- Marie C.
Rating: 4 out of 5
following a purchase from 15/05/2022
Perfect, except long7time wait for delivery
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Annie M.
Rating: 4 out of 5
following a purchase from 11/04/2022
The only drawback is that the zipper is very fragile (too small), making it tricky to remove to clean the fabric.
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Arnaud B.
Rating: 4 out of 5
following a purchase from 17/03/2022
Satisfied: - with the telephone contact - with the order and delivery - with the product, seat to seeure
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Michèle S.
Rating: 2 out of 5
following a purchase from 02/02/2022
Very little improvement when seated, I thought I'd get much more results Disappointed
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Michel B.
Rating: 1 out of 5
following a purchase from 21/01/2022
30 euros for a 15 cm velcro ribbon in a huge box. what a rip-off!
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Christine G.
Rating: 1 out of 5
following a purchase from 05/01/2022
The item ordered is far too expensive for the quality. Cushion filling very light, mediocre. Would not recommend
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Chantal C.
Rating: 4 out of 5
following a purchase from 26/11/2021
What a waste, to put 4 tabs in a huge cardboard box, when a simple envelope would have done the trick.
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Thibaud J.
Rating: 4 out of 5
following a purchase from 22/11/2021
The order went well. The time between order and shipment is a bit long (2 weeks).
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Eveline R.
Rating: 4 out of 5
following a purchase from 29/09/2021
Well, this cushion seems effective
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Murielle P.
Rating: 4 out of 5
following a purchase from 30/07/2021
Good product meets my expectations
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Solange M.
Rating: 4 out of 5
following a purchase from 26/07/2021
Efficient service that met my expectations
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Réjane P.
Rating: 2 out of 5
following a purchase from 05/07/2021
it's a pity because it doesn't relieve me I don't know what to do thank you anyway
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Didier J.
Rating: 4 out of 5
following a purchase from 02/07/2021
super very comfortable my husband can't get rid of it
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Agnes K.
Rating: 4 out of 5
This cushion has enabled me to travel on the tgv without any problem It is also suitable for my car It has been designed for pudendal neuralgia really However I find the price prohibitive!
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Response from Ergotech
Good day Mrs,
It's always a pleasure to read that our products improve the lives of our customers.
We know that our product is an investment. This price reflects 100% French manufacturing and craftsmanship with a lifespan of at least 5 years!
To ensure the benefit of our products, we have opted for high quality materials and production.
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René P.
Rating: 4 out of 5
following a purchase from 02/06/2021
Serious and willing seller. Very good quality material and very useful for me. The only minor drawback was a delay in placing the order, which cost the seller 1 star.
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Aldo Z.
Rating: 4 out of 5
Delivered on time, product conforms to description but difficult to use on rowing machine with fastening method.
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Response from Ergotech
Hello,
As a manufacturer, several solutions are possible! You can contact us to modify the product fastening 🙂
Have a nice day!
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Lebeau A.
Rating: 4 out of 5
following a purchase from 21/04/2021
Deadline met. Compliant and useful product Alain
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Edith B.
Rating: 4 out of 5
following a purchase from 26/03/2021
Satisfied with the shipment despite a delay. Pleasant contacts on the phone.
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Mireille J.
Rating: 4 out of 5
following a purchase from 02/03/2021
It takes the strain off my back, and I sleep better because there's less tension...
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Cecile P.
Rating: 1 out of 5
following a purchase from 10/02/2021
I did not receive the right product, I sent an email to customer service, who never replied. Not serious.
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Anthime L.
Rating: 4 out of 5
following a purchase from 06/02/2021
Very good! very good mask! really comfortable to wear compared to surgical masks! Only negative point: the length of the straps! too long for me (system D with a knot) I didn't have a choice when I placed my order, although apparently there are several sizes. Too bad, but I'll take it!
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Karine F.
Rating: 4 out of 5
following a purchase from 30/01/2021
Comfortable protective masks
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Pascal R.
Rating: 4 out of 5
following a purchase from 24/01/2021
Mask as described. Pleasant and comfortable to use. The addition of an elastic adjustment system would be ideal.
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Carole M.
Rating: 1 out of 5
following a purchase from 24/01/2021
I'm very disappointed with your masks. I was looking for ones with nose clips, but yours are impossible to wear with glasses. The seams aren't done properly (a lot of extra fabric) and make it hard to keep the glasses on. Your goggles are too thick and don't breathe properly. Impossible to use. My investment remains in the closet.
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Sandrine G.
Rating: 2 out of 5
following a purchase from 24/01/2021
I ordered 2 fabric masks. The masks are not quite the same shape, very complicated to use with glasses despite the metal clip, the elastic bands are not the same size. Very disappointed by the products. Otherwise fast delivery, nothing to say.
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Laurence H.
Rating: 4 out of 5
following a purchase from 20/01/2021
Good handling of my order, fast shipping. However, the mask is a bit large for me, so I gave it as a gift to my student nephew.
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Jean-Claude J.
Rating: 4 out of 5
following a purchase from 15/01/2021
Good-quality, durable, breathable mask. The tie at the back of the head is not very easy to use.
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Olivier S.
Rating: 4 out of 5
following a purchase from 30/12/2020
compliant product
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Allioux P.
Rating: 4 out of 5
following a purchase from 01/12/2020
Good for you
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Alain G.
Rating: 4 out of 5
following a purchase from 11/10/2020
Delivery on time and product (protective masks) of good quality, but to be confirmed by use.
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Brigitte G.
Rating: 4 out of 5
Hello, Trial for a patient (I'm a doctor) with pudendal neuralgia. No improvement in pain despite the cushion. Perhaps some advice on how to use the cushion better would be beneficial. Would it be interesting for her to call you? Thank you Kind regards Dr B.Gaulin
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Response from Ergotech
Hello Doctor Gaulin,
We do indeed have different types of cushions, each with its own specific features.
It's important to get in touch with us beforehand to help the user make the right choice.
Don't hesitate to contact us, we're here to help!
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Gérard B.
Rating: 4 out of 5
following a purchase from 28/09/2020
just what I expected
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Therese M.
Rating: 1 out of 5
I'm very disappointed with this cushion, which I paid a lot of money for and which doesn't give me any relief when I'm sitting down.
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Response from Ergotech
Hello,
We never leave our customers with an unsuitable product, so don't hesitate to call us to use your right of withdrawal.
We will exchange your product with a more suitable one if possible, or refund your purchase.
Sincerely
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François M.
Rating: 1 out of 5
following a purchase from 30/08/2020
I have only received 2 of the 5 masks I ordered. The company claims to have dispatched 5 and will therefore do nothing. Of the 2 received, one has two elastic bands of different sizes, so the mask is crooked.
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Fabrice M.
Rating: 1 out of 5
The mask is not very breathable, incompatible with the use of glasses, and the fastening cords are not practical for frequent use. Elastic bands would have been preferable.
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Response from Ergotech
Hello,
we've always had the drawstring system and the rubber band system...
we also have the "nose clip" option for eyeglass wearers.
I suggest that you order a mask with the right options so that it can be adapted to your needs.
don't hesitate to contact us!
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Marielle C.
Rating: 4 out of 5
following a purchase from 25/08/2020
Sav very responsive!
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Claire M.
Rating: 1 out of 5
following a purchase from 22/08/2020
Out of 2 masks ordered and paid for, only one arrived in an envelope that was too light and torn. Despite my complaint, and a promise to send another mask 15 days ago, nothing has been received to date. Mask received too small, too thick, unpleasant to wear.
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Gabriel D.
Rating: 2 out of 5
following a purchase from 10/07/2020
I haven't found any convincing improvement so far, maybe we need to wait longer?
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Anne F.
Rating: 1 out of 5
following a purchase from 23/04/2020
suppliers to be avoided: masks delivered with a 2-month delay cannot be worn; it is impossible to breathe with them and they are obviously not suitable for an adult face.
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