Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Quite apart from the problem of delivery - which is not Ergotech's fault, but which still counts for the whole service - I'd like to criticize the masks for having elastic bands that are far too short, making the mask uncomfortable to wear. This is more than annoying!
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Response from Ergotech
Hello,
Yes, it's a problem we've encountered, and that's why we've decided to offer only bias masks from now on. This means a better fit and greater comfort for everyone.
B
Beatrice P.
Rating: 5 out of 5
following a purchase from 17/04/2020
short
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Gilbert L.
Rating: 5 out of 5
following a purchase from 18/04/2020
Very good service
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Odile B.
Rating: 5 out of 5
following a purchase from 17/04/2020
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
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J
Joseph T.
Rating: 5 out of 5
following a purchase from 17/04/2020
Order conforms Delivery on time
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Nicolas B.
Rating: 1 out of 5
following a purchase from 17/04/2020
I ordered 30 black washable masks. impossible to wear them, the elastics are too short. apart from children, I don't know who can wear them cordially Nicolas Bougeard
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Response from Ergotech
Hello Mr Bougeard,
Following our telephone conversation and the exchange of your masks, we are delighted that the new shipment suits you.
We remain at your disposal.
D
Dominique L.
Rating: 4 out of 5
following a purchase from 17/04/2020
Product conforms, thank you!
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D
Dominique V.
Rating: 3 out of 5
following a purchase from 17/04/2020
Friendly team, just a few minor timing issues
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Daniel L.
Rating: 5 out of 5
following a purchase from 17/04/2020
Very good company, respect of deadlines To be recommended. Need to improve their image by advertising in prime Times and regional and national newspapers.
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J
Joachim Q.
Rating: 5 out of 5
following a purchase from 16/04/2020
Very good quality equipment. The telephone answering service is always on hand to answer any questions. The lady who answers is charming and pleasant.
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Olivier B.
Rating: 5 out of 5
following a purchase from 17/04/2020
Ergotech was very responsive, well done.
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Françoise H.
Rating: 3 out of 5
following a purchase from 16/04/2020
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
O
Olivier G.
Rating: 5 out of 5
following a purchase from 16/04/2020
French-made products, very good quality and on-time delivery, excellent communication, perfect!
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Nathalie M.
Rating: 5 out of 5
following a purchase from 11/04/2020
Great products, good communication and after-sales service
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Marie-Claude N.
Rating: 5 out of 5
following a purchase from 15/04/2020
Completely satisfied!
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B
Benoit H.
Rating: 5 out of 5
following a purchase from 15/04/2020
Very good service and product quality
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Robin P.
Rating: 4 out of 5
following a purchase from 15/04/2020
Ok.
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C
Christelle R.
Rating: 4 out of 5
following a purchase from 11/03/2020
I am very satisfied with your services.
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V
Viviane L.
Rating: 3 out of 5
following a purchase from 10/03/2020
Good
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K
Karine F.
Rating: 5 out of 5
following a purchase from 17/02/2020
Good advice and good reactivity compared to the post office which had left the parcel in delay.
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C
Catherine V.
Rating: 5 out of 5
following a purchase from 26/01/2020
Fast order processing
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L
Laurène P.
Rating: 3 out of 5
following a purchase from 17/12/2019
Super
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T
Thérèse B.
Rating: 1 out of 5
following a purchase from 30/12/2019
I bought a cushion for back pain in the car Ineffective pay too much for what it is
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Jm B.
Rating: 5 out of 5
following a purchase from 24/11/2019
Serious and great product
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Yves H.
Rating: 5 out of 5
following a purchase from 28/10/2019
Perfect
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D
Denise B.
Rating: 5 out of 5
following a purchase from 11/11/2019
High-performance products Very responsive after-sales service Top-notch technician I recommend ******
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M
Marie-Françoise C.
Rating: 4 out of 5
following a purchase from 17/12/2019
Good advice on the phone when purchasing. Good product but delivery time too long
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M
Marie-Hélène W.
Rating: 5 out of 5
following a purchase from 21/11/2019
Great advice
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