Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
These masks are good, but you can't position them properly on your nose (even with the nose clip) and your glasses fog up. What's more, I ordered 2 masks, and one of them doesn't have the brand label... which is annoying, when you consider the price and the sales pitch.
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Laurence H.
Rating: 4 out of 5
following a purchase from 20/01/2021
Good handling of my order, fast shipping. However, the mask is a bit large for me, so I gave it as a gift to my student nephew.
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Jean-Claude J.
Rating: 4 out of 5
following a purchase from 15/01/2021
Good-quality, durable, breathable mask. The tie at the back of the head is not very easy to use.
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Olivier S.
Rating: 4 out of 5
following a purchase from 30/12/2020
compliant product
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Allioux P.
Rating: 4 out of 5
following a purchase from 01/12/2020
Good for you
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Alain G.
Rating: 4 out of 5
following a purchase from 11/10/2020
Delivery on time and product (protective masks) of good quality, but to be confirmed by use.
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Brigitte G.
Rating: 4 out of 5
Hello, Trial for a patient (I'm a doctor) with pudendal neuralgia. No improvement in pain despite the cushion. Perhaps some advice on how to use the cushion better would be beneficial. Would it be interesting for her to call you? Thank you Kind regards Dr B.Gaulin
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Response from Ergotech
Hello Doctor Gaulin,
We do indeed have different types of cushions, each with its own specific features.
It's important to get in touch with us beforehand to help the user make the right choice.
Don't hesitate to contact us, we're here to help!
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Gérard B.
Rating: 4 out of 5
following a purchase from 28/09/2020
just what I expected
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Therese M.
Rating: 1 out of 5
I'm very disappointed with this cushion, which I paid a lot of money for and which doesn't give me any relief when I'm sitting down.
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Response from Ergotech
Hello,
We never leave our customers with an unsuitable product, so don't hesitate to call us to use your right of withdrawal.
We will exchange your product with a more suitable one if possible, or refund your purchase.
Sincerely
F
François M.
Rating: 1 out of 5
following a purchase from 30/08/2020
I have only received 2 of the 5 masks I ordered. The company claims to have dispatched 5 and will therefore do nothing. Of the 2 received, one has two elastic bands of different sizes, so the mask is crooked.
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Fabrice M.
Rating: 1 out of 5
The mask is not very breathable, incompatible with the use of glasses, and the fastening cords are not practical for frequent use. Elastic bands would have been preferable.
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Response from Ergotech
Hello,
we've always had the drawstring system and the rubber band system...
we also have the "nose clip" option for eyeglass wearers.
I suggest that you order a mask with the right options so that it can be adapted to your needs.
don't hesitate to contact us!
M
Marielle C.
Rating: 4 out of 5
following a purchase from 25/08/2020
Sav very responsive!
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Claire M.
Rating: 1 out of 5
following a purchase from 22/08/2020
Out of 2 masks ordered and paid for, only one arrived in an envelope that was too light and torn. Despite my complaint, and a promise to send another mask 15 days ago, nothing has been received to date. Mask received too small, too thick, unpleasant to wear.
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Thomas G.
Rating: 3 out of 5
following a purchase from 20/07/2020
Problem with the delivery, the address was not fully indicated, as well as a problem with the mask's elastic band, which is too large but easily repairable. However, it's a quality and durable product.
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Carine B.
Rating: 3 out of 5
following a purchase from 25/06/2020
Concerning the time to receive the package very long For the product not tested enough to give my opinion
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Anne F.
Rating: 1 out of 5
following a purchase from 23/04/2020
suppliers to be avoided: masks delivered with a 2-month delay cannot be worn; it is impossible to breathe with them and they are obviously not suitable for an adult face.
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Annick C.
Rating: 1 out of 5
following a purchase from 18/05/2020
Masks purchased are unusable by adults
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Christiane M.
Rating: 4 out of 5
following a purchase from 13/06/2020
The items are of very good quality and give complete satisfaction; the only regret is that they have to be replaced a little too often (for my part, every two years), as the seat in particular ends up sagging. Deadlines were met; a serious company.
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Anne-Gabrielle L.
Rating: 3 out of 5
following a purchase from 17/06/2020
Mask a little small for an adult male face
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Gilles C.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very good advice.
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Hocine M.
Rating: 1 out of 5
following a purchase from 14/05/2020
I waited a long time to receive unusable, suffocating masks made for children. Unacceptable, not satisfied.
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Patricia A.
Rating: 4 out of 5
following a purchase from 16/05/2020
Very long delivery time (over 1 month) not specified on the site. No more info by email. Too bad I will not repeat my experience.
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Christine G.
Rating: 1 out of 5
following a purchase from 13/05/2020
Unless I'm mistaken, the photo on the internet doesn't really correspond to the model sent The shape is different Plutot deçu
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Gerald C.
Rating: 4 out of 5
following a purchase from 08/06/2020
The material was received a little late but the quality was very satisfactory.
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Anne-Claire N.
Rating: 4 out of 5
following a purchase from 09/06/2020
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
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Patricia T.
Rating: 4 out of 5
following a purchase from 12/06/2020
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
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Jerome E.
Rating: 1 out of 5
following a purchase from 10/05/2020
lame... mask too small and expensive for the quality expected ....can do better
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Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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Jérémy P.
Rating: 1 out of 5
following a purchase from 02/05/2020
Order received out of time Mask size supposedly universal but far too small for an adult man of my size (useless)
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Aurore A.
Rating: 4 out of 5
following a purchase from 04/05/2020
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
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Annette L.
Rating: 3 out of 5
following a purchase from 28/04/2020
Good product but late arrival due to covid
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Yolande K.
Rating: 3 out of 5
following a purchase from 22/04/2020
Mask a little small Elastics too short Not at all comfortable to wear Not at all
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
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Catherine G.
Rating: 4 out of 5
following a purchase from 30/04/2020
Good quality product
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Frederic B.
Rating: 1 out of 5
following a purchase from 27/04/2020
Delivery time too long
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Response from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
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Franck B.
Rating: 4 out of 5
following a purchase from 23/04/2020
Slight delay in delivery but no inconvenience
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Sandrine B.
Rating: 3 out of 5
following a purchase from 23/04/2020
Good product but delivery takes too long
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Claire A.
Rating: 3 out of 5
following a purchase from 27/04/2020
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
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Response from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
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Pascal P.
Rating: 3 out of 5
following a purchase from 14/05/2020
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
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Response from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
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Thierry F.
Rating: 4 out of 5
following a purchase from 23/04/2020
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
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