Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
I ordered 2 fabric masks. The masks are not quite the same shape, very complicated to use with glasses despite the metal clip, the elastic bands are not the same size. Very disappointed by the products. Otherwise fast delivery, nothing to say.
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Sylvie D.
Rating: 3 out of 5
following a purchase from 20/01/2021
I think the masks fit the face well, but there's a big problem with the nose clip: it's ten times too big and doesn't fit with glasses.
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Catherine C.
Rating: 3 out of 5
following a purchase from 22/01/2021
These masks are good, but you can't position them properly on your nose (even with the nose clip) and your glasses fog up. What's more, I ordered 2 masks, and one of them doesn't have the brand label... which is annoying, when you consider the price and the sales pitch.
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Laurence H.
Rating: 4 out of 5
following a purchase from 20/01/2021
Good handling of my order, fast shipping. However, the mask is a bit large for me, so I gave it as a gift to my student nephew.
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Jean-Claude J.
Rating: 4 out of 5
following a purchase from 15/01/2021
Good-quality, durable, breathable mask. The tie at the back of the head is not very easy to use.
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Olivier S.
Rating: 4 out of 5
following a purchase from 30/12/2020
compliant product
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Allioux P.
Rating: 4 out of 5
following a purchase from 01/12/2020
Good for you
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Alain G.
Rating: 4 out of 5
following a purchase from 11/10/2020
Delivery on time and product (protective masks) of good quality, but to be confirmed by use.
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Brigitte G.
Rating: 4 out of 5
Hello, Trial for a patient (I'm a doctor) with pudendal neuralgia. No improvement in pain despite the cushion. Perhaps some advice on how to use the cushion better would be beneficial. Would it be interesting for her to call you? Thank you Kind regards Dr B.Gaulin
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Response from Ergotech
Hello Doctor Gaulin,
We do indeed have different types of cushions, each with its own specific features.
It's important to get in touch with us beforehand to help the user make the right choice.
Don't hesitate to contact us, we're here to help!
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Gérard B.
Rating: 4 out of 5
following a purchase from 28/09/2020
just what I expected
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Marielle C.
Rating: 4 out of 5
following a purchase from 25/08/2020
Sav very responsive!
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Thomas G.
Rating: 3 out of 5
following a purchase from 20/07/2020
Problem with the delivery, the address was not fully indicated, as well as a problem with the mask's elastic band, which is too large but easily repairable. However, it's a quality and durable product.
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Gabriel D.
Rating: 2 out of 5
following a purchase from 10/07/2020
I haven't found any convincing improvement so far, maybe we need to wait longer?
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Carine B.
Rating: 3 out of 5
following a purchase from 25/06/2020
Concerning the time to receive the package very long For the product not tested enough to give my opinion
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Christiane M.
Rating: 4 out of 5
following a purchase from 13/06/2020
The items are of very good quality and give complete satisfaction; the only regret is that they have to be replaced a little too often (for my part, every two years), as the seat in particular ends up sagging. Deadlines were met; a serious company.
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Anne-Gabrielle L.
Rating: 3 out of 5
following a purchase from 17/06/2020
Mask a little small for an adult male face
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Gilles C.
Rating: 4 out of 5
following a purchase from 16/06/2020
Very good advice.
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Patricia A.
Rating: 4 out of 5
following a purchase from 16/05/2020
Very long delivery time (over 1 month) not specified on the site. No more info by email. Too bad I will not repeat my experience.
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Gerald C.
Rating: 4 out of 5
following a purchase from 08/06/2020
The material was received a little late but the quality was very satisfactory.
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Anne-Claire N.
Rating: 4 out of 5
following a purchase from 09/06/2020
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
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Patricia T.
Rating: 4 out of 5
following a purchase from 12/06/2020
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
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Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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Thomas P.
Rating: 2 out of 5
following a purchase from 03/05/2020
Order placed on 03/05/2020. Initially, the products were to arrive at the beginning of June, but finally shipped on 22/06/2020. Not so good at Covid time
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Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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Aurore A.
Rating: 4 out of 5
following a purchase from 04/05/2020
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
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Annette L.
Rating: 3 out of 5
following a purchase from 28/04/2020
Good product but late arrival due to covid
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Yolande K.
Rating: 3 out of 5
following a purchase from 22/04/2020
Mask a little small Elastics too short Not at all comfortable to wear Not at all
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
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Catherine G.
Rating: 4 out of 5
following a purchase from 30/04/2020
Good quality product
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Mickaël J.
Rating: 2 out of 5
following a purchase from 31/05/2020
Ordered masks and received them more than 3 weeks after ordering. No reply to my message of concern about the delay. Mask has a lace-type fastener and is not elastic... It is not ergonomic at nose level. Disappointed with my purchase.
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Patricia D.
Rating: 2 out of 5
following a purchase from 22/04/2020
Hello, we got together to place a large order for the first masks made by Ergotech. We're very disappointed because they're too small and the elastics easily slip out of the ears. We won't be able to use them. Good quality material. Easy to wash and quick drying. In the order we had 3 of the new model which is perfect outside summer.
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces. It's the one you received in triplicate.
Please don't hesitate to contact us again to change your masks.
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Eric M.
Rating: 2 out of 5
following a purchase from 28/04/2020
Lack of communication, no precise deadline announced and finally a 15-day late delivery on a hard-fought piece of information !!!!! Large" masks are too tight, making them uncomfortable.... Too bad......
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Olivier L.
Rating: 2 out of 5
following a purchase from 02/05/2020
No news of my order on the expected delivery date (5 weeks) and no response when I asked questions. When I finally got a reply, it was to tell me to cancel my order if I wasn't happy. The product purchased (fabric mask) is very average. The quality varies from mask to mask.
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Response from Ergotech
Hello,
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
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Marcel M.
Rating: 2 out of 5
following a purchase from 29/04/2020
Too long a wait for delivery
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Response from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
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Delphine S.
Rating: 2 out of 5
following a purchase from 22/04/2020
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
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Franck B.
Rating: 4 out of 5
following a purchase from 23/04/2020
Slight delay in delivery but no inconvenience
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Sandrine B.
Rating: 3 out of 5
following a purchase from 23/04/2020
Good product but delivery takes too long
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Claire A.
Rating: 3 out of 5
following a purchase from 27/04/2020
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
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Response from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
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Pascal P.
Rating: 3 out of 5
following a purchase from 14/05/2020
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
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Response from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
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Thierry F.
Rating: 4 out of 5
following a purchase from 23/04/2020
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
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Patricia D.
Rating: 4 out of 5
following a purchase from 22/04/2020
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
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