Customer reviews of Ergotech

Trust Attestation
8,5 /10
Overall rating: 8,5 out of 10
Based on 408 published reviews
5 251 62% 4 76 19% 3 40 10% 2 20 5% 1 21 5%

Summary of reviews

Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.

Reviews 2, 3 and 4 stars

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D
Didier T.
Rating: 2 out of 5
following a purchase from 23/04/2020
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
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Response from Ergotech
Hello,

As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.

Please don't hesitate to contact us
I
Isabelle V.
Rating: 2 out of 5
following a purchase from 21/04/2020
nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed :(
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Response from Ergotech
Hello,

As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.

Please do not hesitate to contact us
P
Philippe D.
Rating: 3 out of 5
following a purchase from 27/04/2020
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
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Response from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
A
Annie L.
Rating: 3 out of 5
following a purchase from 17/04/2020
Elastics too wide and not long enough hurt the ears
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Response from Ergotech
Hello,

It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 21/04/2020
Mask a little tight, size leaves something to be desired
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M
Michel M.
Rating: 3 out of 5
following a purchase from 19/04/2020
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
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M
Michel R.
Rating: 4 out of 5
following a purchase from 19/04/2020
Very good
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M
Monique B.
Rating: 2 out of 5
following a purchase from 17/04/2020
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
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Response from Ergotech
Hello,

Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.

Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
D
Dominique L.
Rating: 4 out of 5
following a purchase from 17/04/2020
Product conforms, thank you!
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Dominique V.
Rating: 3 out of 5
following a purchase from 17/04/2020
Friendly team, just a few minor timing issues
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F
Françoise H.
Rating: 3 out of 5
following a purchase from 16/04/2020
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,

Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
R
Robin P.
Rating: 4 out of 5
following a purchase from 15/04/2020
Ok.
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Christelle R.
Rating: 4 out of 5
following a purchase from 11/03/2020
I am very satisfied with your services.
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V
Viviane L.
Rating: 3 out of 5
following a purchase from 10/03/2020
Good
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Laurène P.
Rating: 3 out of 5
following a purchase from 17/12/2019
Super
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M
Marie-Françoise C.
Rating: 4 out of 5
following a purchase from 17/12/2019
Good advice on the phone when purchasing. Good product but delivery time too long
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