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D
Rating: 5 out of 5
Correct - commitments met
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Customer reviews of Ergotech
Trust Attestation
8,5
/10
Overall rating: 8,5 out of 10
Based on 408 published reviews
Summary of reviews
Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Reviews 2, 3 and 5 stars
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Rating: 3 out of 5
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
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Response from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
J
Rating: 5 out of 5
Very professional and accommodating. Highly recommend!
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J
Rating: 5 out of 5
perfect
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A
Rating: 3 out of 5
Elastics too wide and not long enough hurt the ears
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Response from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
A
Rating: 5 out of 5
Excellent product Good telephone reception following late delivery
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J
Rating: 5 out of 5
perfect.
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T
Rating: 3 out of 5
Mask a little tight, size leaves something to be desired
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M
Rating: 3 out of 5
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
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B
Rating: 5 out of 5
short
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G
Rating: 5 out of 5
Very good service
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M
Rating: 2 out of 5
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
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Response from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
O
Rating: 5 out of 5
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
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J
Rating: 5 out of 5
Order conforms Delivery on time
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D
Rating: 3 out of 5
Friendly team, just a few minor timing issues
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D
Rating: 5 out of 5
Very good company, respect of deadlines To be recommended. Need to improve their image by advertising in prime Times and regional and national newspapers.
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J
Rating: 5 out of 5
Very good quality equipment. The telephone answering service is always on hand to answer any questions. The lady who answers is charming and pleasant.
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O
Rating: 5 out of 5
Ergotech was very responsive, well done.
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F
Rating: 3 out of 5
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
O
Rating: 5 out of 5
French-made products, very good quality and on-time delivery, excellent communication, perfect!
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N
Rating: 5 out of 5
Great products, good communication and after-sales service
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M
Rating: 5 out of 5
Completely satisfied!
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B
Rating: 5 out of 5
Very good service and product quality
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V
Rating: 3 out of 5
Good
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K
Rating: 5 out of 5
Good advice and good reactivity compared to the post office which had left the parcel in delay.
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C
Rating: 5 out of 5
Fast order processing
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L
Rating: 3 out of 5
Super
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J
Rating: 5 out of 5
Serious and great product
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Y
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
High-performance products Very responsive after-sales service Top-notch technician I recommend ******
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M
Rating: 5 out of 5
Great advice
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