Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Ordered masks and received them more than 3 weeks after ordering. No reply to my message of concern about the delay. Mask has a lace-type fastener and is not elastic... It is not ergonomic at nose level. Disappointed with my purchase.
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Patricia D.
Rating: 2 out of 5
following a purchase from 22/04/2020
Hello, we got together to place a large order for the first masks made by Ergotech. We're very disappointed because they're too small and the elastics easily slip out of the ears. We won't be able to use them. Good quality material. Easy to wash and quick drying. In the order we had 3 of the new model which is perfect outside summer.
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces. It's the one you received in triplicate.
Please don't hesitate to contact us again to change your masks.
E
Eric M.
Rating: 2 out of 5
following a purchase from 28/04/2020
Lack of communication, no precise deadline announced and finally a 15-day late delivery on a hard-fought piece of information !!!!! Large" masks are too tight, making them uncomfortable.... Too bad......
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Olivier L.
Rating: 2 out of 5
following a purchase from 02/05/2020
No news of my order on the expected delivery date (5 weeks) and no response when I asked questions. When I finally got a reply, it was to tell me to cancel my order if I wasn't happy. The product purchased (fabric mask) is very average. The quality varies from mask to mask.
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Response from Ergotech
Hello,
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
M
Marcel M.
Rating: 2 out of 5
following a purchase from 29/04/2020
Too long a wait for delivery
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Response from Ergotech
Hello,
We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
D
Delphine S.
Rating: 2 out of 5
following a purchase from 22/04/2020
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
S
Sandrine B.
Rating: 3 out of 5
following a purchase from 23/04/2020
Good product but delivery takes too long
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Claire A.
Rating: 3 out of 5
following a purchase from 27/04/2020
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
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Response from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
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Pascal P.
Rating: 3 out of 5
following a purchase from 14/05/2020
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
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Response from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
D
Didier T.
Rating: 2 out of 5
following a purchase from 23/04/2020
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
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Response from Ergotech
Hello,
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
I
Isabelle V.
Rating: 2 out of 5
following a purchase from 21/04/2020
nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed :(
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Response from Ergotech
Hello,
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
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Philippe D.
Rating: 3 out of 5
following a purchase from 27/04/2020
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
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Response from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
A
Annie L.
Rating: 3 out of 5
following a purchase from 17/04/2020
Elastics too wide and not long enough hurt the ears
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Response from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 21/04/2020
Mask a little tight, size leaves something to be desired
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Michel M.
Rating: 3 out of 5
following a purchase from 19/04/2020
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
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Monique B.
Rating: 2 out of 5
following a purchase from 17/04/2020
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
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Response from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
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Dominique V.
Rating: 3 out of 5
following a purchase from 17/04/2020
Friendly team, just a few minor timing issues
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Françoise H.
Rating: 3 out of 5
following a purchase from 16/04/2020
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
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Viviane L.
Rating: 3 out of 5
following a purchase from 10/03/2020
Good
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Laurène P.
Rating: 3 out of 5
following a purchase from 17/12/2019
Super
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