Customer reviews of Ergotech

Trust Attestation
8,5 /10
Overall rating: 8,5 out of 10
Based on 408 published reviews
5 251 62% 4 76 19% 3 40 10% 2 20 5% 1 21 5%

Summary of reviews

Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.

Reviews 2, 4 and 5 stars

Reset filters
G
Gerald C.
Rating: 4 out of 5
following a purchase from 08/06/2020
The material was received a little late but the quality was very satisfactory.
Translated reviews
F
Franck M.
Rating: 5 out of 5
following a purchase from 11/05/2020
very good quality products
Translated reviews
A
Anne-Claire N.
Rating: 4 out of 5
following a purchase from 09/06/2020
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
Translated reviews
P
Patricia T.
Rating: 4 out of 5
following a purchase from 12/06/2020
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
Translated reviews
J
Jean-Luc B.
Rating: 5 out of 5
following a purchase from 21/06/2020
Beautiful quality mask. Fast delivery.
Translated reviews
F
Florian D.
Rating: 4 out of 5
following a purchase from 20/06/2020
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
Translated reviews
T
Thomas P.
Rating: 2 out of 5
following a purchase from 03/05/2020
Order placed on 03/05/2020. Initially, the products were to arrive at the beginning of June, but finally shipped on 22/06/2020. Not so good at Covid time
Translated reviews
D
Dominique V.
Rating: 4 out of 5
following a purchase from 06/05/2020
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
Translated reviews
A
Aurore A.
Rating: 4 out of 5
following a purchase from 04/05/2020
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
Translated reviews
D
Delphine H.
Rating: 5 out of 5
following a purchase from 01/06/2020
Well received, as described. Articles of very good quality, finishes are good. Fast shipping. Would recommend.
Translated reviews
C
Catherine G.
Rating: 4 out of 5
following a purchase from 30/04/2020
Good quality product
Translated reviews
M
Mickaël J.
Rating: 2 out of 5
following a purchase from 31/05/2020
Ordered masks and received them more than 3 weeks after ordering. No reply to my message of concern about the delay. Mask has a lace-type fastener and is not elastic... It is not ergonomic at nose level. Disappointed with my purchase.
Translated reviews
P
Patricia D.
Rating: 2 out of 5
following a purchase from 22/04/2020
Hello, we got together to place a large order for the first masks made by Ergotech. We're very disappointed because they're too small and the elastics easily slip out of the ears. We won't be able to use them. Good quality material. Easy to wash and quick drying. In the order we had 3 of the new model which is perfect outside summer.
Translated reviews
Response from Ergotech
Hello,

I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces. It's the one you received in triplicate.
Please don't hesitate to contact us again to change your masks.
E
Eric M.
Rating: 2 out of 5
following a purchase from 28/04/2020
Lack of communication, no precise deadline announced and finally a 15-day late delivery on a hard-fought piece of information !!!!! Large" masks are too tight, making them uncomfortable.... Too bad......
Translated reviews
C
Christelle F.
Rating: 5 out of 5
following a purchase from 21/04/2020
Great masks and very easy to care for. I recommend them.
Translated reviews
C
Christelle L.
Rating: 5 out of 5
following a purchase from 23/04/2020
The masks ordered are comfortable and seem to me of good quality, the delivery is a little long but if you have a question or a remark the follow-up Vias the site is very reagent.
Translated reviews
V
Véronique D.
Rating: 5 out of 5
following a purchase from 23/04/2020
Product as ordered and delivery on time: thank you!
Translated reviews
A
Anne E.
Rating: 5 out of 5
following a purchase from 29/04/2020
Excellent product, just as we expected, the Ergotech mask is light, ergonomic and lets you breathe easily.
Translated reviews
G
Guillouzouic G.
Rating: 5 out of 5
following a purchase from 29/04/2020
Following an order for a mask: Protective mask:Very, very well designed, quality product. To be recommended, but rather long lead times
Translated reviews
A
Agathe M.
Rating: 5 out of 5
following a purchase from 03/06/2020
very comfortabble, it changes my life
Translated reviews
D
Daniel P.
Rating: 5 out of 5
following a purchase from 05/05/2020
Very good.
Translated reviews
O
Olivier L.
Rating: 2 out of 5
following a purchase from 02/05/2020
No news of my order on the expected delivery date (5 weeks) and no response when I asked questions. When I finally got a reply, it was to tell me to cancel my order if I wasn't happy. The product purchased (fabric mask) is very average. The quality varies from mask to mask.
Translated reviews
Response from Ergotech
Hello,
We have been overwhelmed by requests for masks and it is true that we have had difficulty meeting our deadlines.
We apologize for this.
Like our other customers, we offered you a refund if you wished. This was not an obligation, we simply wanted to give everyone the choice. We apologize if this was inappropriate.
Finally, concerning the difference in quality between masks, we confess we don't understand...
The quality of our masks, certified by the DGA and IFTH, is beyond doubt... Please do not hesitate to contact us again to exchange masks if necessary!
Sincerely
M
Marcel M.
Rating: 2 out of 5
following a purchase from 29/04/2020
Too long a wait for delivery
Translated reviews
Response from Ergotech
Hello,

We were indeed overwhelmed by the demand for masks, and it was difficult to meet the deadlines.
We are now better prepared and have normal lead times.
Thank you for your confidence
E
Eric P.
Rating: 5 out of 5
following a purchase from 01/05/2020
Product corresponds to order (washable masks) Delivery time a little long, but understandable at this time.
Translated reviews
D
Delphine S.
Rating: 2 out of 5
following a purchase from 22/04/2020
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
Translated reviews
Response from Ergotech
Hello,

I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
J
Joël H.
Rating: 5 out of 5
following a purchase from 23/04/2020
A company that was able to react to the shortage of masks and didn't wait for all these official validations to manufacture them. I'm not exactly familiar with their usual activities, but if they react so quickly to problems, it's because they're responsive and competent, and that's something to be encouraged. Joël HERVE 5 stars
Translated reviews
F
Franck B.
Rating: 4 out of 5
following a purchase from 23/04/2020
Slight delay in delivery but no inconvenience
Translated reviews
J
Jeannine P.
Rating: 5 out of 5
following a purchase from 23/04/2020
Serious company offering quality products. Delivery follow-up by telephone call. Very much appreciated by waiting customers.
Translated reviews
S
Stephane L.
Rating: 5 out of 5
following a purchase from 22/04/2020
Very good product
Translated reviews
M
Marie Therese L.
Rating: 5 out of 5
following a purchase from 22/04/2020
I was fully satisfied with Ergotech's services. The staff are competent and Mr TEXIER is very attentive to his customers' needs.
Translated reviews
T
Thierry F.
Rating: 4 out of 5
following a purchase from 23/04/2020
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
Translated reviews
P
Paul-Alain M.
Rating: 5 out of 5
following a purchase from 22/04/2020
Very happy. The company handled the delay caused by the containment in a transparent manner, warning me ...
Translated reviews
P
Patricia D.
Rating: 4 out of 5
following a purchase from 22/04/2020
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
Translated reviews
D
Didier T.
Rating: 2 out of 5
following a purchase from 23/04/2020
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
Translated reviews
Response from Ergotech
Hello,

As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.

Please don't hesitate to contact us
I
Isabelle V.
Rating: 2 out of 5
following a purchase from 21/04/2020
nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed :(
Translated reviews
Response from Ergotech
Hello,

As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.

Please do not hesitate to contact us
A
Anne M.
Rating: 5 out of 5
following a purchase from 20/04/2020
Excellent product Very long delivery but impeccable after-sales service
Translated reviews
A
Alexandra P.
Rating: 5 out of 5
following a purchase from 29/04/2020
Very well informed by phone, very professional And the masks ordered are of very good quality
Translated reviews
M
Marie-France L.
Rating: 5 out of 5
following a purchase from 24/04/2020
A very warm and reliable welcome from this company and a quality on-site reception to pick up your order.
Translated reviews
Y
Yves G.
Rating: 5 out of 5
following a purchase from 27/04/2020
comfortable, high-quality masks.
Translated reviews
D
Dominique M.
Rating: 5 out of 5
following a purchase from 20/04/2020
Correct - commitments met
Translated reviews
We use cookies for audience measurement and improving user experience.