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M
Rating: 5 out of 5
I was fully satisfied with Ergotech's services. The staff are competent and Mr TEXIER is very attentive to his customers' needs.
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Customer reviews of Ergotech
Trust Attestation
8,5
/10
Overall rating: 8,5 out of 10
Based on 408 published reviews
Summary of reviews
Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Reviews 2 and 5 stars
Reset filtersP
Rating: 5 out of 5
Very happy. The company handled the delay caused by the containment in a transparent manner, warning me ...
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D
Rating: 2 out of 5
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
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Response from Ergotech
Hello,
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
I
Rating: 2 out of 5
nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed :(
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Response from Ergotech
Hello,
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
A
Rating: 5 out of 5
Excellent product Very long delivery but impeccable after-sales service
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A
Rating: 5 out of 5
Very well informed by phone, very professional And the masks ordered are of very good quality
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M
Rating: 5 out of 5
A very warm and reliable welcome from this company and a quality on-site reception to pick up your order.
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Y
Rating: 5 out of 5
comfortable, high-quality masks.
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D
Rating: 5 out of 5
Correct - commitments met
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J
Rating: 5 out of 5
Very professional and accommodating. Highly recommend!
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J
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Excellent product Good telephone reception following late delivery
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J
Rating: 5 out of 5
perfect.
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B
Rating: 5 out of 5
short
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G
Rating: 5 out of 5
Very good service
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M
Rating: 2 out of 5
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
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Response from Ergotech
Hello,
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
O
Rating: 5 out of 5
I was warned of a 3 week delay to receive the masks, the deadline was met. Good quality masks, but a little hot
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J
Rating: 5 out of 5
Order conforms Delivery on time
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D
Rating: 5 out of 5
Very good company, respect of deadlines To be recommended. Need to improve their image by advertising in prime Times and regional and national newspapers.
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J
Rating: 5 out of 5
Very good quality equipment. The telephone answering service is always on hand to answer any questions. The lady who answers is charming and pleasant.
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O
Rating: 5 out of 5
Ergotech was very responsive, well done.
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O
Rating: 5 out of 5
French-made products, very good quality and on-time delivery, excellent communication, perfect!
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N
Rating: 5 out of 5
Great products, good communication and after-sales service
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M
Rating: 5 out of 5
Completely satisfied!
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B
Rating: 5 out of 5
Very good service and product quality
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K
Rating: 5 out of 5
Good advice and good reactivity compared to the post office which had left the parcel in delay.
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C
Rating: 5 out of 5
Fast order processing
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J
Rating: 5 out of 5
Serious and great product
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Y
Rating: 5 out of 5
Perfect
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D
Rating: 5 out of 5
High-performance products Very responsive after-sales service Top-notch technician I recommend ******
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M
Rating: 5 out of 5
Great advice
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