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G
Rating: 4 out of 5
just what I expected
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Customer reviews of Ergotech
Trust Attestation
8,5
/10
Overall rating: 8,5 out of 10
Based on 408 published reviews
Summary of reviews
Ergotech customers repeatedly highlight strong product quality and effectiveness, noting immediate or clear relief from back pain, reduced road harshness, and comfort for long drives. They describe reliable delivery with fast shipping, on-time order processing, and well-packaged, accurate products that match site descriptions. The customer service and support are emphasized as attentive, knowledgeable, and responsive, providing helpful advice, follow-up assistance, and flexibility to meet individual needs. The ecological policy and careful packaging are also mentioned as positive strengths, reflecting a responsible and customer-focused company ethos.
Reviews 3 and 4 stars
Reset filtersM
Rating: 4 out of 5
Sav very responsive!
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T
Rating: 3 out of 5
Problem with the delivery, the address was not fully indicated, as well as a problem with the mask's elastic band, which is too large but easily repairable. However, it's a quality and durable product.
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C
Rating: 3 out of 5
Concerning the time to receive the package very long For the product not tested enough to give my opinion
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C
Rating: 4 out of 5
The items are of very good quality and give complete satisfaction; the only regret is that they have to be replaced a little too often (for my part, every two years), as the seat in particular ends up sagging. Deadlines were met; a serious company.
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A
Rating: 3 out of 5
Mask a little small for an adult male face
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G
Rating: 4 out of 5
Very good advice.
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P
Rating: 4 out of 5
Very long delivery time (over 1 month) not specified on the site. No more info by email. Too bad I will not repeat my experience.
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G
Rating: 4 out of 5
The material was received a little late but the quality was very satisfactory.
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A
Rating: 4 out of 5
The masks are very well designed, but too narrow. The delivery time is very long, especially for a rather expensive paid delivery.
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P
Rating: 4 out of 5
Easy to order. As several people have said, we might wait until it's colder to try the masks, which seem to keep you warm.
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F
Rating: 4 out of 5
Very good. The only drawback is when you have a large face, they cover less, but otherwise great.
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D
Rating: 4 out of 5
Product conforms to expectations but very long shipping time. Delivery time by Colissimo also very long!
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A
Rating: 4 out of 5
Late delivery but the site had warned of the long delay in view of COVID's situation Perfect masks Very serious site To be recommended
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A
Rating: 3 out of 5
Good product but late arrival due to covid
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Y
Rating: 3 out of 5
Mask a little small Elastics too short Not at all comfortable to wear Not at all
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Response from Ergotech
Hello,
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
C
Rating: 4 out of 5
Good quality product
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F
Rating: 4 out of 5
Slight delay in delivery but no inconvenience
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S
Rating: 3 out of 5
Good product but delivery takes too long
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C
Rating: 3 out of 5
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
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Response from Ergotech
Hello,
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
P
Rating: 3 out of 5
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
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Response from Ergotech
Hello,
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
T
Rating: 4 out of 5
Very serious company good material but unfortunately I can not put 5 stars because my package took a long time to come, I specify that even the CEO of ergotech called me twice which is rare to first apologize for the delay and promise me to speed up and what he did! In short confinement period covid-19 I understand that to send packages it was not easy so to excuse I recommend Ergotech!
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P
Rating: 4 out of 5
WAS INFORMED OF THE DELAY IN DELIVERY BY A VERY KIND PERSON. THE MASKS WOULD BE GREAT BUT THE ELASTICS ARE A BIT SHORT.
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P
Rating: 3 out of 5
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
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Response from Ergotech
Hello,
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
A
Rating: 3 out of 5
Elastics too wide and not long enough hurt the ears
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Response from Ergotech
Hello,
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
T
Rating: 3 out of 5
Mask a little tight, size leaves something to be desired
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M
Rating: 3 out of 5
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
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M
Rating: 4 out of 5
Very good
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D
Rating: 4 out of 5
Product conforms, thank you!
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D
Rating: 3 out of 5
Friendly team, just a few minor timing issues
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F
Rating: 3 out of 5
No information on the availability of the order. I had to call
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Response from Ergotech
Hello,
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
R
Rating: 4 out of 5
Ok.
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C
Rating: 4 out of 5
I am very satisfied with your services.
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V
Rating: 3 out of 5
Good
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L
Rating: 3 out of 5
Super
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M
Rating: 4 out of 5
Good advice on the phone when purchasing. Good product but delivery time too long
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