★★★★☆
based on 372 reviews published
Latest neutral customer reviews
Very disappointed. One third of the masks cannot be worn (size too small) despite good quality fabric.
I can confirm that our first mask models didn't fit everyone.
We now only have one model, created by us, which adapts perfectly to different faces.
Please don't hesitate to contact us again to change your masks.
Good product but delivery takes too long
After a first delivery which did not correspond to my order, very reactive for the replacement on the other hand always not refunded of the expenses of return ????
Mr Le Texier, whom you spoke to on the phone, confirms that we have to reimburse you for the return postage.
Could you please contact us so that we can proceed with the refund?
I paid 20 euros more for a cover with a harness and received one without. After a phone call, they were supposed to send me one but I still haven't received anything.
It is true that we had agreed to send you a cover with straps, which was not done, please excuse us.
We are sending you a cover with straps today, and are kindly leaving you the first one in the hope that you will be satisfied.
Very long lead times and mask elastics too short, impossible to wear. They made masks but didn't have the capacity to manufacture this product, even though the filtration was validated by AFNOR.
As we explained, it's impossible for elastic bands to fit everyone, which is why we now only offer the bias model (to be tied behind the head).
We have a production capacity of 20,000 masks a day, and we now have stock.
Please don't hesitate to contact us
Nice site, but a pity, the masks seem to be of good quality, out of 20 reusable masks received 5 may be usable, the elastics are too short and pull on the ears. Disappointed 🙁
As we mentioned, standard-sized elastic bands are unfortunately not suitable for everyone. That's why we now offer a mask with bias ties to tie behind the head.
Please do not hesitate to contact us
Average for the price Elastics too short for me, who has a big head The elastics are too short I can't wear them This hurts my ears It's hard to have invested 150 euros For my wife it's okay
Don't hesitate to call us to make an exchange for bias masks (allowing the mask to be adjusted without ear pain).
Elastics too wide and not long enough hurt the ears
It's true that elastic bands are not suitable for everyone and can cause discomfort. In fact, we've decided to stop making masks with elastics, and only with bias ties, to alleviate this problem.
Mask a little tight, size leaves something to be desired
We need to improve the speed of our dealings with customers and better meet deadlines. Apart from these remarks, production is of a high quality and meticulous.
I had to go and pick up my parcel, the delivery man hadn't told me I was away on a medical appointment; the carrier's website wasn't working, so I had to go to Cesson Sevigné. Not a great delivery; as for the masks, they're too thick to breathe and the elastics are too short: not really satisfied;
Our carrier Géodis has also had to cope with very high demand, which has had an impact on deliveries, but it is doing everything it can to remedy the situation.
Concerning the thickness of the mask, it has been designed for optimum efficiency and absorbs 97.5% of particles after 50 washes (compared to the 99% absorption rate of surgical masks). It's true that some of our customers find it too thick, but this is rare, as the protection provided is the priority.
Indeed, following feedback on elastic bands, we have decided to stop offering them, as they cannot automatically be adapted for everyone.
Friendly team, just a few minor timing issues
No information on the availability of the order. I had to call
Due to the enormous demand, we were unable to keep you informed of the progress of your order. We understand that this can be disappointing, and we'll do our utmost to remedy the situation in the future!
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