Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Disappointed, I still have not received my racket ordered 11 days ago. I needed it for a tournament this weekend and the announced delay was 72 hours! I still don't know if I will receive it. In short, I do not recommend Esprit Padel Shop
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Response from Esprit Padel Shop
Hello Yann,
We are sorry for the delay of your order and understand your frustration. Your racket was indeed shipped on time, but the delay is due to a transport issue, independent of our will.
In the meantime, we have processed your refund and would like to apologize for the inconvenience caused.
Thank you for your understanding, and good luck with your upcoming tournaments!
The Esprit Padel Shop team
C
Christophe P.
Rating: 3 out of 5
following a purchase from 09/11/2024
Large selection of products and interesting prices. Too bad the delivery to the relay point is still so catastrophic.
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Response from Esprit Padel Shop
Hello,
Thank you for your positive feedback on our wide selection of products and competitive prices. We are delighted that you like our offer.
However, we are sorry to learn that your experience with delivery to the relay point was not satisfactory. Please know that we do our best to work with reliable carriers, but delivery issues are unfortunately beyond our control.
We will take your comment into account and remain available at [email protected] for any assistance regarding your orders.
Thank you for your understanding and see you soon on our site!
Best regards,
The Esprit Padel Shop team
A
Andy G.
Rating: 3 out of 5
following a purchase from 03/11/2024
The protective plastic of the grip tore off a good part of the grip when trying to remove it. It was completely stuck. Otherwise, the racket meets expectations.
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected].
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
L
Luca M.
Rating: 1 out of 5
following a purchase from 31/10/2024
Stained t-shirt
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Response from Esprit Padel Shop
Hello Lucas,
The warranty procedure is underway, we are waiting for a response from you by today :)
Wishing you a nice day!
J
Jean-Philippe L.
Rating: 3 out of 5
following a purchase from 20/10/2024
The processing of the order and delivery were quick. The site is ergonomic and correct in the arrangement of products. However, the "Esprit Padel" overgrip and protective tape for Padel rackets are very average.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your feedback and for your positive comments regarding the processing of your order and delivery. We are delighted that you appreciated the ergonomics of the site.
We take note of your comment about the "Esprit Padel" products, such as the overgrip and protective tape. Your opinion is important, and we will take this feedback into account to improve the quality of these products.
Please do not hesitate to contact us if you have any other suggestions or needs.
Have a nice day,
The Esprit Padel Shop team
J
Jean Philippe G.
Rating: 3 out of 5
following a purchase from 22/10/2024
The displayed price is not clearly excluding VAT. It's misleading.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We would like to clarify that, in mainland France, the prices displayed on our site include VAT. That is why the price you saw corresponds to the final price, all taxes included.
We understand that this may be confusing, and we will check if the display can be improved for more clarity in the future.
Thank you for your understanding, and please do not hesitate to contact us if you have any other questions.
Have a nice day,
The Esprit Padel Shop team
P
patrick G.
Rating: 3 out of 5
following a purchase from 21/10/2024
Very difficult to order on the site, I had to try four times before my order was registered.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry to learn that you encountered difficulties when ordering on our site. We understand the frustration this may have caused, and we will do what is necessary to improve the online shopping experience.
Please do not hesitate to contact us directly if you encounter any further issues or if you need assistance placing your orders.
Thank you for your patience and understanding.
Have a nice day,
The Esprit Padel Shop team
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 21/10/2024
Hello, I am quite disappointed upon receiving my racket, the grip had stuck to the packaging and is torn upon opening
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Response from Esprit Padel Shop
Hello,
We are sorry for this issue upon receiving your racket. We invite you to contact our after-sales service at the following address: [email protected]
We can then send you a new grip and overgrip to replace the damaged ones.
Thank you for your understanding, and we remain at your disposal for any questions.
Have a nice day,
The Esprit Padel Shop team
C
Coste Ifrah sarah C.
Rating: 3 out of 5
following a purchase from 18/10/2024
Very good
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Fabien D.
Rating: 3 out of 5
following a purchase from 13/10/2024
Mixed review, I admit I made a mistake on the racket reference but there is no way to exchange it, I used it for 10 minutes. I am buying the right one but I don't know where yet.
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Response from Esprit Padel Shop
Hello,
We regret this error. Unfortunately, we cannot take back rackets that have already been used for hygiene reasons.
You can try to sell this racket on second-hand sales platforms.
Please do not hesitate to contact us for your next purchase.
Best regards,
The Esprit Padel Shop team
A
anthony S.
Rating: 3 out of 5
following a purchase from 07/10/2024
I ordered a Siux Electra ST2 racket, the delivery time is ultra-fast, less than 48 hours. I have had time to try it since, and I am more than satisfied, the sensations are immediate from the first ball, it is perfectly adapted to my style. However, the grip needed to be changed as soon as I removed the plastic, and this is an issue that had already been raised by another customer. A grip would be welcome in the package given the price of the racket.
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Response from Esprit Padel Shop
Hello,
We are delighted to learn that you are satisfied with your new Siux Electra ST2 racket and that you appreciate its performance from the first balls! This is excellent news for us.
We are also aware that some of our customers have reported an issue with a worn grip upon unpacking. We apologize for this inconvenience.
To allow you to fully enjoy your new racket, we invite you to contact our after-sales service. They will be happy to send you a new grip and an overgrip for free to replace the worn one.
Please do not hesitate to reach out for any other questions.
Best regards,
The Esprit Padel Shop team
J
Jerome A.
Rating: 1 out of 5
following a purchase from 08/10/2024
Following the delivery of a Siux racket with a defect. Very long customer service, impossible to reach them by phone. Despite numerous exchanged emails. I am still waiting for a response. I just ask for a refund and a prepaid label for the return of the racket. This story has been going on for more than 10 days. Hoping for some responsiveness in the days following this comment. Too bad because their YouTube videos are of quality. Jerome.
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Response from Esprit Padel Shop
Hello Jerome,
Thank you for bringing this situation to our attention.
We have just checked your file and we see that the refund for your Siux racket has indeed been processed. It is quite normal for accounting procedures to take a few days.
We completely understand your impatience and sincerely apologize for the duration of this procedure. We have taken your comments into account and are doing everything possible to improve the responsiveness of our after-sales service.
Please do not hesitate to contact us if you find that the refund has not been processed on your account.
Best regards,
The EspritPadelShop team
T
Thomas B.
Rating: 3 out of 5
following a purchase from 06/10/2024
Interesting choice and prices. However, my racket arrived with the grip stuck to its protective plastic. Probably related to storage in a place that was too hot in the summer. I reported this issue via customer service and received no response...
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Response from Esprit Padel Shop
We are sorry to learn that you encountered this inconvenience with your racket. This type of problem is indeed related to inadequate storage conditions. To remedy this situation, we invite you to contact our after-sales service at the following address: [email protected]. We will send you a new grip and an overgrip for free so that you can fully enjoy your racket again.
L
Laurent S.
Rating: 1 out of 5
following a purchase from 06/10/2024
I bought Head Padel shoes, very disappointed with the product and therefore with your description... specific Padel and zero grip. You need to test your products!!
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Response from Esprit Padel Shop
We are sorry to hear that your experience with our Head Padel shoes did not meet your expectations. In order to improve our products and services, could you please detail the points that particularly disappointed you? Our team is here to listen to find a solution together.
R
Raphaël N.
Rating: 1 out of 5
following a purchase from 27/09/2024
Error in the delivery for two ordered items.
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Response from Esprit Padel Shop
Hello Raphael,
I have noted your feedback.
Please do not hesitate to contact us directly by email, in order to best handle your request and understand what happened.
Have a nice day!
Best regards.
B
Bertrand B.
Rating: 3 out of 5
following a purchase from 23/09/2024
Good experience but order placed on Monday before 12 PM and only shipped on Wednesday instead of the same day.
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Response from Esprit Padel Shop
Hello Bertrand,
Thank you for your comment following your purchase.
I am sorry for the slight delay; we always do our best to process your orders on the same day.
I hope to see you again soon on our site.
Best regards.
J
Julien G.
Rating: 3 out of 5
following a purchase from 20/09/2024
A lot of choices and competitive prices. However, the delivery was a bit longer than the deadlines displayed on the site.
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Response from Esprit Padel Shop
Hello Julien,
Thank you for your comment following your purchase on our site.
I am sorry for the transport delay, which is beyond our control.
I still hope to see you again soon on our site.
Best regards.
C
Cedric R.
Rating: 3 out of 5
following a purchase from 17/09/2024
Fast delivery, defective product upon arrival but immediate handling, which shows the efficiency of the Esprit Padel Shop teams. Serious site, I recommend.
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Response from Esprit Padel Shop
Hello Cédric,
Thank you for your positive comment following the issue encountered during your order.
We do our best to satisfy you as soon as you place an order on our site.
I hope to see you again soon!
Best regards.
Y
Yannick B.
Rating: 1 out of 5
following a purchase from 15/09/2024
My package is blocked by Mondial Relay, as the Relay point is under construction. It has been 10 days since the package has been in my city without being able to retrieve it. There has been no change of Relay point.
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Lola J.
Rating: 3 out of 5
following a purchase from 12/09/2024
Very fast shipping, interesting price. However, the racket has defects such as paint chips.
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Response from Esprit Padel Shop
Hello Lola,
Thank you for your comment following your purchase.
If you encounter an issue with your racket, please do not hesitate to contact us at the email address [email protected] to address your request.
Best regards.
W
william P.
Rating: 1 out of 5
following a purchase from 11/09/2024
The site had a defect in the adhesive of the plastic packaging on the handle of a series of rackets but continues to sell them without specifying it.. okay they sent a grip and overgrip but if I had had the info, I would not have necessarily made this purchase
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Response from Esprit Padel Shop
Hello William,
I have noted your comment and I inform you that the brand is indeed aware of this inconvenience and we are doing what is necessary with them to ensure that this does not happen again in the future, but this does not depend on us and it does not happen on all rackets, so it is quite random. That is why we make this gesture when you encounter this problem.
I hope to see you again soon on our site.
Best regards.
I
Issouf A.
Rating: 3 out of 5
following a purchase from 04/09/2024
Delivery too long. 7 days
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We understand that the delivery time did not meet your expectations. We are doing our best to improve this point and ensure a faster experience in the future.
Thank you for your understanding.
S
Sylvain C.
Rating: 3 out of 5
following a purchase from 06/09/2024
Hello, Nothing to say about the quality of the product and the delivery time. However, for the price of the racket and its brand, not having a case provided with it seems a bit stingy to me. That's why I only gave 3 stars. Best regards.
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Response from Esprit Padel Shop
Hello,
Thank you very much for your positive feedback regarding the quality of the product and the delivery. We understand your disappointment regarding the absence of a case. However, we would like to clarify that this information is clearly indicated in the product description.
We remain at your disposal if you have any other questions or needs, and we hope to see you again soon on our site!
A
Alexandre T.
Rating: 3 out of 5
following a purchase from 05/09/2024
Very quick to receive the product but commercially very, very disappointed.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback regarding the speed of delivery. We are, however, sorry to learn that you are disappointed on the commercial side. Please feel free to tell us more by contacting us at [email protected] so that we can better understand the situation and improve your experience.
We remain at your disposal for any questions.
L
loic P.
Rating: 3 out of 5
following a purchase from 03/09/2024
Great price, product matches the order, however the grip protection was stuck, I will have to change the strap even though the racket is new…
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback and for your compliments on the price and the product match. We are sorry to learn that the grip protection was stuck. To compensate for this inconvenience, we will send you a grip and an overgrip for free.
To arrange the shipment, please contact our customer service at [email protected]. We will be happy to assist you.
Please feel free to contact us if you have any other questions or needs.
N
Nik N.
Rating: 1 out of 5
following a purchase from 03/09/2024
Dear, I placed an order 10 days ago and I still haven't received anything. and no shipping tracking. the package has been stuck somewhere for more than 5 days
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William B.
Rating: 3 out of 5
following a purchase from 02/09/2024
The T-shirt in size S does not fit my 12-year-old son! The quality of the fabric is very disappointing. Very disappointed with this purchase!
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Response from Esprit Padel Shop
Hello William,
Thank you for your feedback. We are sorry to learn that the T-shirt in size S does not fit your son and that the quality of the fabric does not meet your expectations.
Could you please contact us at [email protected] to discuss the available options? We would like to find a solution to satisfy you.
Thank you for your understanding.
Best regards,
Y
Yan K.
Rating: 1 out of 5
following a purchase from 02/09/2024
Unfortunately, the racket arrived defective and the model was out of stock which forced me to take another model and pay more despite the gift voucher
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Response from Esprit Padel Shop
Hello Yan,
Thank you for your feedback. We are sorry for the inconveniences encountered with the racket and the necessity to choose another model. We hope that the credit we issued has helped to alleviate this situation.
If you have any other questions or needs, please do not hesitate to contact us.
Best regards,
S
Sandrine M.
Rating: 3 out of 5
following a purchase from 01/09/2024
Two small stains on the racket, a shame for a new product.
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Response from Esprit Padel Shop
Hello Sandrine,
I am sorry for the inconvenience regarding your racket.
To best handle your request, please contact us by email at [email protected]
Have a nice day!
Best regards.
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 22/08/2024
Following a size issue, I returned the pair of shoes ordered on August 28, using the return slip provided by the Esprit Padel Shop site, requesting the reshipment of the larger size in exchange. To this day, September 4 (8 days later), no follow-up from the site, no reshipment of the replacement product, and the site does not provide any satisfactory response to my inquiries, constantly extending the deadline communicated to me. I even wonder if it is not a scam. Beware of this site.
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Response from Esprit Padel Shop
Hello Nicolas,
I have noted your message and I apologize for the delay regarding the return.
According to the carrier's tracking, the package will be delivered to us today:
Upon receipt, we will proceed with the exchange of the item.
I apologize for the delay, which is independent of our will.
I remain at your disposal, if needed, at the following address: [email protected]
Have a nice day and see you soon!
Best regards
Romain
Customer service manager.
A
Alexandre B.
Rating: 1 out of 5
following a purchase from 22/08/2024
New racket after 4 days 2 cracks!!! And I don't have a high level. 180€ gone up in smoke
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Response from Esprit Padel Shop
Hello Alexandre,
Thank you for your comment.
I am sorry for the inconvenience.
To best address your dissatisfaction, please send us photos by email to the following address: [email protected]
Have a nice day and see you soon!
Romain
E
Eric C.
Rating: 3 out of 5
following a purchase from 22/08/2024
I ordered 2 items: a pair of very good quality Bullpadel shoes, and a Siux racket. The racket was well packaged but it must have been left in the heat for a long time in a warehouse or outside because the protective plastic on the handle was stuck to it. When removing it, it tore part of the grip off the handle. It's not a big deal because I always put an overgrip on my handles. However, more annoyingly: a small piece of I don't know what is floating inside the body of the racket. So it's quite annoying when I handle the racket. Otherwise, delivery in 48 hours flat.
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Response from Esprit Padel Shop
Hello Eric,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
L
Laurent C.
Rating: 3 out of 5
following a purchase from 21/08/2024
Efficient and quick, too bad that Mondial Relay chooses the delivery point that suits them. And only after payment.
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Response from Esprit Padel Shop
Hello Laurent,
Thank you for your comment following your purchase.
I am sincerely sorry for the inconvenience regarding the delivery issue, which is beyond our control.
I wish you good games and hope to see you again soon on our site :)
Have a nice day!
Romain
V
Valentin D.
Rating: 3 out of 5
following a purchase from 18/08/2024
Very good purchase. However, when removing the plastic around the handle, it tears the grip in some places…
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Response from Esprit Padel Shop
Hello,
To best handle your request, please send us photos by email at: [email protected]
Please make sure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abuse, accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original purchaser and cannot be substantial.
I remain at your disposal if needed.
Best regards.
J
Jean pierre A.
Rating: 1 out of 5
following a purchase from 13/08/2024
Not at all commercial, the shortest sentences are the best
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Response from Esprit Padel Shop
Hello Jean Pierre,
I have noted your dissatisfaction following your purchase.
To better understand your opinion, please detail the problem encountered. We will respond as soon as possible and a solution will be provided.
So far I am happy with my racket. However, I ordered an Esprit Padel T-shirt, I received an S while I am an XL. I plan to go on a diet. A bad rating for their partner Chronopost (I paid a few euros to have my racket the next day): Chronopost claimed that I was not there at the time of delivery, while I spent an hour waiting for the reception. Result: delivery the next day. I regret my few euros wasted! Reporting the issue to Esprit Padel who did not bother to respond to me. Well, all this is not serious but a little consideration would not hurt (Chronopost insinuation
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Response from Esprit Padel Shop
you were not there at the time of delivery
J
julien M.
Rating: 1 out of 5
following a purchase from 11/08/2024
I ordered a racket, it apparently had some shocks that were masked with paint. For a racket at 240€, it's really mediocre.
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Response from Esprit Padel Shop
Hello Julien,
I have noted your message.
To best handle your request, please write to us at: [email protected]
Please ensure you have sent:
- 5-6 photos of the racket
- A serial number on the racket or a barcode
- Your full name and contact details (postal address, phone number, order number)
We remind you of our warranty conditions:
- All our padel rackets are covered by a standard warranty of 6-8 months from the date of purchase.
- The warranty does not cover damages caused by misuse, negligence, abusive use, an accident, or unauthorized modification of the racket (glass, shock, net, etc.)...
- The warranty is only valid for the original buyer and cannot be substantial.
I remain at your disposal if needed.
Best regards.
T
Thibault G.
Rating: 1 out of 5
following a purchase from 01/08/2024
Hello, I recently placed an order for two rackets. After only one game, my FILA racket cracked. I was very careful, not wanting to damage it, I even preferred to lose a point rather than hit near the glass... I am very disappointed. Can you contact me for an exchange or refund please? Best regards, Thibault
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Response from Esprit Padel Shop
Hello Thibault!
I invite you to check our customer service:
https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav
Our teams will find a solution :)
R
Romain D.
Rating: 1 out of 5
following a purchase from 04/08/2024
I received my order with defects on the racket in several places. I play once and the overgrip comes off. It's just unacceptable for a racket at that price.
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Response from Esprit Padel Shop
Hello Romain,
We are really sorry that your racket has defects. This is obviously not acceptable.
We invite you to contact our after-sales service at the address [email protected] so that we can resolve this issue as quickly as possible.
Thank you for your understanding and again sorry for this inconvenience.
C
Corine V.
Rating: 3 out of 5
following a purchase from 10/07/2024
no response from Esprit Padel to my report).
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