Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Hello Dominique,
Thank you for your feedback. We are glad that your racket suits you, but we are sorry for the size error regarding the T-shirt. Please feel free to contact us to exchange the item.
Regarding the delivery, we understand your frustration and apologize for the problem encountered with Chronopost. We will also ensure that your report is better taken into account in the future.
Thank you for your patience and understanding, and again sorry for these inconveniences. We remain at your disposal for any assistance.
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Miroslava R.
Rating: 3 out of 5
following a purchase from 10/06/2024
Hello, The shipment was quick but the package arrived damaged because the cardboard was thin with just tape. Fortunately, the racket was not damaged.
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christelle S.
Rating: 3 out of 5
following a purchase from 04/06/2024
Very good product, too bad that given the price of the racket there is no pouch.
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Vassili G.
Rating: 1 out of 5
following a purchase from 13/05/2024
Non-existent customer service, deaf dialogue, unreachable by phone: never again this company! Reunionese flee this site!
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Anthony J.
Rating: 3 out of 5
following a purchase from 16/05/2024
I received an offer after placing my order and also no information regarding the taxes to be paid for Switzerland - a bad surprise from DHL.
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Marie france M.
Rating: 3 out of 5
following a purchase from 12/05/2024
I received 2 separate packages for 3 t-shirts, I was disappointed because the third one was supposed to be long-sleeved but arrived short-sleeved, I wanted to return it for an exchange but it is out of stock!.. and I don't know when it will be available
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Geoffrey P.
Rating: 3 out of 5
following a purchase from 10/05/2024
The delivery time was a bit long. Nevertheless, very satisfied with the product, the prices, and the ergonomics of the site.
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Guillaume D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Order as expected. Be careful if you live in the DOM as VAT does not appear on the invoice so you pay VAT twice and additional fees for DHL.
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Gregory N.
Rating: 3 out of 5
following a purchase from 06/05/2024
Hello, I received my Varlion padel racket, however, it arrived with the paint on the frame damaged at the top of the racket.
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Fabrice O.
Rating: 3 out of 5
following a purchase from 05/05/2024
Delivery delay, package scheduled for 07/05 via Chronopost and received on 13/05.
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Laurent P.
Rating: 3 out of 5
following a purchase from 01/05/2024
Delay too long for my taste, racket ordered on the site on May 1st and received at a collection point on May 10th, which is 10 days later..
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MIKAEL D.
Rating: 1 out of 5
following a purchase from 23/04/2024
I had to wait more than a week to receive my package
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Ludovic O.
Rating: 3 out of 5
following a purchase from 25/04/2024
Hi, perfect product, but just a delivery a bit long for my taste.
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Didier C.
Rating: 1 out of 5
following a purchase from 04/12/2023
Purchase of a Babolat Air Vertuo 2023 racket, a large crack appeared after 3 months of use, yet without a big shock, the manufacturer does not want to honor the warranty, do not buy Babolat the rackets are too fragile and after-sales service is absent.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 18/04/2024
No support from customer service
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Christophe R.
Rating: 3 out of 5
following a purchase from 14/04/2024
Fast delivery. Disappointed to receive the racket in a plastic packaging without at least a small cover from the concerned brand.
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Celine G.
Rating: 3 out of 5
following a purchase from 29/03/2024
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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Godefroy M.
Rating: 1 out of 5
following a purchase from 26/03/2024
I haven't received anything at all
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Pascal E.
Rating: 3 out of 5
following a purchase from 27/03/2024
The racket is good to say. At the price, delivery is normally free.
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Alexandre L.
Rating: 1 out of 5
following a purchase from 26/03/2024
Racket received with a weight of 380g, too heavy... Response from customer service 'we're not going to weigh all the rackets'
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Bruno P.
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
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poirier M.
Rating: 1 out of 5
following a purchase from 11/01/2024
Problem with my racket, no response...!!!
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Response from Esprit Padel Shop
Hello Matthieu!
I do not see any email under your name on our customer service email ([email protected]).
Could you please send us an email with:
- 5 to 6 clear photos of the racket, focusing on the sides and any cracks
- Serial number (barcode or QR code)
We will resolve this!
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Lewin B.
Rating: 3 out of 5
following a purchase from 18/01/2024
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
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Bruno C.
Rating: 3 out of 5
following a purchase from 09/03/2024
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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Luna G.
Rating: 3 out of 5
following a purchase from 08/03/2024
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.
Wishing you an excellent day,
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Jean Pascal M.
Rating: 3 out of 5
following a purchase from 02/02/2024
Very good, delivery on time.
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Charline C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Poor quality of the racket. Played once with it and it is broken at the head of the racket and is no longer functional! No response to complaints by email and by phone...
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