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L
Rating: 4 out of 5
Perfect
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
Summary of reviews
Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
Quite expensive and no free home delivery (even for purchases over 100€). The experience is still pleasant and the site is good.
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D
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Very satisfied with the product I ordered, everything was as expected. Too bad the price is displayed in francs and that in the end you have to pay customs fees.
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A
Rating: 4 out of 5
72h for Belgium ... rather 4 to 4 days... but otherwise quality and respect for the consumer at the top
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P
Rating: 4 out of 5
Good evening advice, fast delivery and racket well protected. Nothing to report Esprit Padel shop. I recommend.
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L
Rating: 4 out of 5
Nothing to say about the material. Meets my expectations. Delivery faster than expected. It is just indicated that shipping costs are free from 80 euros but I had to pay the delivery 31.40 euros for this one. Only negative point noted. I recommend this site.
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M
Rating: 4 out of 5
Cool
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L
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Good product, fast delivery
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S
Rating: 4 out of 5
Impeccable and delivery more than super fast!!! I recommend
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C
Rating: 4 out of 5
fast and quality materials
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L
Rating: 4 out of 5
Package received according to the order
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Y
Rating: 4 out of 5
Always perfect and the best prices. Great
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S
Rating: 4 out of 5
Simple and fast, very good customer service
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H
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Good
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S
Rating: 4 out of 5
Fast and compliant delivery
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P
Rating: 4 out of 5
Serious
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L
Rating: 4 out of 5
Deadline respected and information before delivery
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S
Rating: 1 out of 5
The racket does not match the description given of it and it is impossible to return it because the plastic on the grip has been removed (in order to test it). Given the amount spent, the disappointment is huge. I will not buy again.
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Response from Esprit Padel Shop
Hello Sébastien,
In our return policy, it is clearly stated that all unwrapped rackets are not returnable, as they are no longer considered new. You can turn to our second-hand service to sell your racket!
Thank you for your understanding.
In our return policy, it is clearly stated that all unwrapped rackets are not returnable, as they are no longer considered new. You can turn to our second-hand service to sell your racket!
Thank you for your understanding.
B
Rating: 4 out of 5
Very good responsive customer service and good contact. However, a bit disappointed with the quality of the first 2 rackets ordered: the coating peels off after 2 uses.... I hope the 3rd one will be the right one!!
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J
Rating: 4 out of 5
The delivery was fast, rackets received in good condition, really great. However, 2 months after my order and only 5 uses, the wrist strap came loose during a smash and the racket (thankfully) crashed against the ground and not against an opponent. I leave this review especially for you to address this defect which I hope only happened to me because it could have ended badly...
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M
Rating: 4 out of 5
Very good site
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T
Rating: 1 out of 5
Racket that does not suit me at all, you refuse to take it back because I unpacked it and removed the plastic to try it. I don't see how I could test a racket without unpacking it... Best regards
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Response from Esprit Padel Shop
Hello Thierry,
As mentioned in our Return Policy, it is impossible to return an unpacked racket as it is no longer considered new. You can visit our second-hand site to sell it. Unfortunately, this is the case with all sites, it is impossible to test a racket and return it afterwards. We have a test racket section where you can try some of our rackets!
Thank you for your understanding
As mentioned in our Return Policy, it is impossible to return an unpacked racket as it is no longer considered new. You can visit our second-hand site to sell it. Unfortunately, this is the case with all sites, it is impossible to test a racket and return it afterwards. We have a test racket section where you can try some of our rackets!
Thank you for your understanding
A
Rating: 4 out of 5
Easy order and very fast delivery. But I would have liked to have rackets of the same weight... or close. I think a choice/question before shipping would be perfect to try to refine the weight of the racket.
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P
Rating: 1 out of 5
Racket arrived broken on the edge (unusable!). I called 5 minutes after delivery. My only mistake was removing the protective plastic from the handle... Since June 5th, no news from customer service!!! (it is June 15th). I am really disappointed. I still don't know if my racket will be refunded or replaced. I expected better from Esprit Padel Shop.
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Response from Esprit Padel Shop
Hello Patrick,
The customer service request has been made, I understand that you just received the racket but unfortunately that is the procedure. We will keep you updated as soon as the supplier responds to us.
Thank you for your understanding
The customer service request has been made, I understand that you just received the racket but unfortunately that is the procedure. We will keep you updated as soon as the supplier responds to us.
Thank you for your understanding
M
Rating: 4 out of 5
Correct site, good quality/price ratio
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R
Rating: 4 out of 5
The padel racket is very good. Perfect for playing. I bought the head flash 2.0 and I am very satisfied with it. There was also a very generous discount. The only downside is the relatively long delivery time. I had to wait 4-5 working days for it.
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A
Rating: 1 out of 5
Received racket with paint problem on the handle
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S
Rating: 4 out of 5
Good site. I had an issue with my Padel racket. The site immediately took my problem, which was resolved in 1 week with a small commercial gesture.
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B
Rating: 4 out of 5
In line with my expectations. Perfect packaging
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N
Rating: 1 out of 5
I paid for express delivery so that my racket would arrive within 48 hours, I got it after 5 days
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Response from Esprit Padel Shop
Hello Nicolas,
Unfortunately Colissimo had a delay with your order, sorry about that! Send us an email at this address, we will see about refunding your shipping costs: [email protected]
Have a nice day!
Unfortunately Colissimo had a delay with your order, sorry about that! Send us an email at this address, we will see about refunding your shipping costs: [email protected]
Have a nice day!
S
Rating: 4 out of 5
The weight of the racket is not compliant. Announced at 355 g, it weighs exactly 365 g. A bit disappointed
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Response from Esprit Padel Shop
Hello Stéphane,
The rackets are not all the same weight, that's why below each model, we have a weight range that can go from 10 to 15g. The one for the Bela LS is from 355 to 370g. For the next one, you can choose the lightest!
Have a nice day
The rackets are not all the same weight, that's why below each model, we have a weight range that can go from 10 to 15g. The one for the Bela LS is from 355 to 370g. For the next one, you can choose the lightest!
Have a nice day
L
Rating: 4 out of 5
The package arrived in good condition and on time: thank you!
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C
Rating: 4 out of 5
Top products... but delivery a bit long despite the payment for fast delivery.
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J
Rating: 4 out of 5
Good products at very good prices BUT BUT BUT I buy from Belgium and the delivery times are really too long...
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M
Rating: 4 out of 5
Top service, top shipping.
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D
Rating: 4 out of 5
Very fast delivery but to a different delivery point than expected, within a radius of 10 km. Exact item, correct size but some discomfort due to the shape (shoe not made for a strong kick).
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Y
Rating: 4 out of 5
I ordered my racket on Thursday, May 14 (holiday)... on Saturday morning I had an email saying that the racket was at the pickup point.... magnificent
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