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Y
Rating: 4 out of 5
Fast and efficient.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
Delivery delayed
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A
Rating: 4 out of 5
Check with other sites for the price of rackets, I saw the one I took for 30 euros cheaper on Amazon
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F
Rating: 4 out of 5
Preparation of the order before shipping a bit long
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J
Rating: 4 out of 5
Very serious, especially the person at customer service.
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G
Rating: 4 out of 5
2nd order with you but I am returning it because the sneakers and t-shirt are too big... Otherwise, products well packaged, correct prices with the discount offers. I recommend!
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I
Rating: 4 out of 5
Satisfied
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C
Rating: 1 out of 5
I am not satisfied because I received my padel racket this week and it does not suit me at all so I wanted to return it and possibly get another one and your services told me that I could not return it because I removed the plastic from the handle to test it and no one told me that I should not remove it and at the same time how do you want to test a racket with the plastic!!!!! So I am angry because I am left with a racket that I do not use!!!!!
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Response from Esprit Padel Shop
Hello!
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
The plastic on the handle has been removed, which guarantees the new condition of the racket. It is therefore no longer new, we cannot take it back. Everything is mentioned in our Return Policy! We have a special page with test rackets to try the rackets beforehand!
Have a nice day
J
Rating: 4 out of 5
Very good site, fast and quality shipping. Just their comparator does not allow comparing all models on the site, too bad.
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I
Rating: 4 out of 5
Great. But too bad you deliver with DPD…
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P
Rating: 4 out of 5
You can find almost everything, however, even on sale, prices remain high, I paid less for my Siux Fenix V6 purple racket, cheaper at Tennis Pro.
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G
Rating: 4 out of 5
The comparator is obsolete for my part, I couldn't compare any rackets with each other. Otherwise, everything else is top-notch!
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C
Rating: 4 out of 5
Hello, product (Babolat shoes) meets my expectations, with a great delay, well done, don't change anything
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M
Rating: 1 out of 5
Racket broke at the end of a smash, customer service that doesn't want to know anything and does not take responsibility even though the conditions boast a 6-month warranty. Avoid
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Response from Esprit Padel Shop
Hello Matthieu,
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
Thank you for your feedback. We are sorry to learn that you encountered a problem with your racket. Our after-sales service was clear and your warranty could not be honored due to unnatural breakage...
Best regards,
The Esprit Padel Shop team
A
Rating: 4 out of 5
Received quickly and well
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N
Rating: 4 out of 5
Good site with a lot of choices
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R
Rating: 4 out of 5
Good site.
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M
Rating: 4 out of 5
Excellent, however, a small bug to report, I need the black Coello t-shirt in XL, I set an alert and I almost immediately received the message that it was back in stock while the stocks hadn't changed
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J
Rating: 4 out of 5
Order received quickly within the deadlines. The shoe is true to the description, however, I note a small unpleasant point on the inner side, a hard plastic reinforcement limits ease and comfort in movements, especially if you have a wide foot... I even took a size up from mine.
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P
Rating: 4 out of 5
Good.
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H
Rating: 1 out of 5
I pay for a 24/48h delivery at 8.90€, not respected. I sent an email to complain, it has remained unanswered to this day. First and last time!!!
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Response from Esprit Padel Shop
Hello Hakim, sorry to hear that you were disappointed with your experience with us... On our side, we have not received any email in your name regarding your order...
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
However, after checking, the 24/48h delivery was indeed respected: order shipped on Thursday and delivered on Friday.
Have a nice day
The Esprit Padel Shop team
H
Rating: 4 out of 5
Speed
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P
Rating: 4 out of 5
Good service, good price
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M
Rating: 4 out of 5
Delivery times a bit too long.
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J
Rating: 4 out of 5
Very good site but can always improve
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C
Rating: 4 out of 5
Nothing to report
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I
Rating: 4 out of 5
Top for products, rackets etc., package sent with care, however Chronopost not great for delivery service (wrong address and very long delay).
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E
Rating: 4 out of 5
Very good product
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M
Rating: 1 out of 5
Racket error on the order (2nd time in 18 months)
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Response from Esprit Padel Shop
Hello Mohamed,
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
Thank you for taking the time to share your experience with us. We are sorry to hear that you encountered an error with your order. Your satisfaction is our priority, and we take your feedback very seriously. Please do not hesitate to contact us directly so that we can resolve this issue together.
Best regards,
The Esprit Padel Shop team
J
Rating: 1 out of 5
Can you call me back? I think the racket has a manufacturing defect.
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Response from Esprit Padel Shop
Hello,
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
You can directly send photos or videos to the address: [email protected]
We will look into this to offer you a solution that works best for you!
Thank you :)
A
Rating: 4 out of 5
Good product
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D
Rating: 4 out of 5
Super racket true to the description
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S
Rating: 4 out of 5
fast delivery
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C
Rating: 4 out of 5
Very satisfied with the site and its advice
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A
Rating: 4 out of 5
Site with choices. Fast shipping and always compliant orders.
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S
Rating: 4 out of 5
Perfect
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F
Rating: 1 out of 5
Read the return conditions carefully
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Response from Esprit Padel Shop
Hello,
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
This is indeed an important rule to note.
If we refuse to take back a racket that has been unpacked and tested, it is so that the next customer does not have the unpleasant surprise of receiving a used racket. We want every product sold to be impeccable.
Sportingly, The Esprit Padel Shop team
R
Rating: 4 out of 5
More expensive than padeliberico... but very serious site!
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V
Rating: 4 out of 5
Great site but I find returns very expensive......... don't get the size wrong (purchase in Belgium)
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J
Rating: 4 out of 5
Quite a lot of choices, some promotions
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