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M
Rating: 4 out of 5
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 1 and 4 stars
Reset filtersS
Rating: 4 out of 5
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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P
Rating: 4 out of 5
Ordered and impeccable delivery
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D
Rating: 4 out of 5
I had to order the shoe model in another color because no info on availability.... :(
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K
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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E
Rating: 4 out of 5
Well received
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M
Rating: 4 out of 5
The perfect site, but goes through Chronopost, what a pity
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T
Rating: 4 out of 5
Top!
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J
Rating: 1 out of 5
Misleading bag size in the photo! Very disappointed with this product. For the other products, it is compliant.
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Response from Esprit Padel Shop
Hello Jennifer,
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with this item... Please contact us by email, we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
D
Rating: 4 out of 5
Everything arrived in good condition.
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N
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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W
Rating: 4 out of 5
Easy exchange, good information, fast delivery and good packaging.
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P
Rating: 1 out of 5
My grip was already open... very disappointed I will not order from you again unless you deliver me a new one.
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Response from Esprit Padel Shop
Hello Paul,
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with this item... Please contact us by email at [email protected], we will handle your complaint to find a solution with you.
Looking forward to your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
R
Rating: 4 out of 5
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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B
Rating: 4 out of 5
Item no longer available but directly contacted by Esprit Padel to offer me a refund or to change the product. Then the package was delivered to my home correctly. All items were in accordance with my order and in good condition! So very satisfied.
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N
Rating: 4 out of 5
Fast delivery
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J
Rating: 4 out of 5
Convenient site to find everything you need
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B
Rating: 4 out of 5
Very good materials received in a fairly short time
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M
Rating: 4 out of 5
Order received very quickly
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J
Rating: 4 out of 5
Deadline respected, product in line with my expectations. Best regards, Jerome
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J
Rating: 4 out of 5
Ok
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S
Rating: 4 out of 5
Absence of the t-shirt in the package
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J
Rating: 4 out of 5
Order prepared and delivered very quickly, nothing to complain about this aspect. 4 stars instead of 5 because I regret the sudden increase in the price of the Babolat Technical Viper 2025 racket before the implementation of a promotion at the beginning of September.
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C
Rating: 4 out of 5
Racket suitable for ladies, light, manageable, quite powerful for my use.
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S
Rating: 4 out of 5
Great explanation, well-made site. Easy to purchase, delivery ok.
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F
Rating: 4 out of 5
Very good
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B
Rating: 4 out of 5
Top
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F
Rating: 4 out of 5
Unfortunately still the same problem with the relay point that is checked which does not accept the package and the obligation to go pick it up at the depot. 1 hour of travel. It should be specified that the relay points do not take this type of order. Regards
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P
Rating: 4 out of 5
Package received within the announced deadlines, but the packaging of the racket is a bit light compared to the price paid.
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V
Rating: 4 out of 5
Ok
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M
Rating: 4 out of 5
Very good for getting your new racket quickly
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G
Rating: 4 out of 5
Choice, discounts, and fast delivery. Very good site
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B
Rating: 4 out of 5
Racket at a competitive price. Fast shipping. Lacks protection for transporting the racket daily.
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N
Rating: 4 out of 5
Reliable site, fast. Nothing to report.
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S
Rating: 4 out of 5
Order received in less than 48 hours, corresponds to my request.
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M
Rating: 4 out of 5
I am very disappointed with the deadline that was not respected.
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J
Rating: 4 out of 5
very satisfied with the purchased product
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J
Rating: 1 out of 5
A break not covered under warranty even though it is a manufacturing defect.
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Response from Esprit Padel Shop
I understand your disappointment and I am truly sorry for the situation. We accept many after-sales services for our customers, but unfortunately, the warranty cannot apply in this specific case.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.
A crack of this size, and on one face, is not a manufacturing defect. It is the result of a shock with an external element, which voids the warranty. I am sincerely sorry, but the after-sales service will not be able to cover this case.