Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.
Feel free to contact us privately, we are here to help you.
Best regards,
The shop team
A
Antoine G.
Rating: 3 out of 5
following a purchase from 02/08/2026
Well received, but racket broke after 15 minutes of play making 2 smashes.. too bad
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Response from Esprit Padel Shop
Hello Antoine,
Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.
Best regards,
The Esprit Padel Shop team
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Ludovic D.
Rating: 3 out of 5
following a purchase from 04/08/2026
I ordered two rackets but one of them arrived scratched in two places. I was offered an exchange but refused because I need this racket quickly for the holidays. A small commercial gesture would not have been too much.
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Response from Esprit Padel Shop
Hello Ludovic,
Thank you very much for your feedback. We are delighted that you chose Esprit Padel Shop and we understand your disappointment regarding the racket. Your feedback is valuable and we will do our best to improve our service in the future.
Best regards,
The shop team
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Bastien M.
Rating: 2 out of 5
following a purchase from 31/07/2026
Racket received damaged as if already used. Deadlines respected though.
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Response from Esprit Padel Shop
Hello Bastien,
Thank you for taking the time to share your experience. We are sorry to hear that the racket arrived in an unsatisfactory condition and we wish to help you resolve this issue. For that, we invite you to contact us directly so that we can find a solution together.
Sportingly,
The Esprit Padel Shop team
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Yakup A.
Rating: 3 out of 5
following a purchase from 26/07/2026
I give 3 stars because I really like padel! But I received my protection which is already expensive for what it is, all bent!! As a result, I struggled to stick it properly…
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Response from Esprit Padel Shop
Hello Yakup,
Thank you very much for your feedback and your passion for padel. We are sorry to hear that the protection did not arrive in an optimal state. Your experience is important to us and we hope to see you soon in our shop.
Sportingly,
The Esprit Padel Shop team
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Hamon E.
Rating: 3 out of 5
following a purchase from 08/07/2026
order over 200 euros and I had to pay shipping fees !!!!!!!!!!!!!!!!!!!!!!
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Response from Esprit Padel Shop
Hello Emilien,
Indeed, the boxes of balls are heavier and the carriers cannot ensure free delivery. Everything is explained on our Delivery and Shipping Fees page: https://esprit-padel-shop.com/pages/livraison-et-frais-de-port
Have a nice day
R
Romain T.
Rating: 3 out of 5
following a purchase from 07/07/2026
There is no protective cover for the racket or plastic tape to hold the grip
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Response from Esprit Padel Shop
Hello Romain,
The cover is not provided with the racket, as mentioned in the product sheet of the racket in question. Covers are available for purchase directly on our site!
Have a nice day
G
GAD S.
Rating: 3 out of 5
following a purchase from 30/06/2026
Shoes of good quality in appearance, but I am a bit disappointed with the comfort. I only used them once to play padel and felt pain in the soles of my feet. They may suit other people, but unfortunately they are not suitable for my feet.
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Adrien L.
Rating: 3 out of 5
following a purchase from 26/06/2026
Delivery times longer than expected otherwise customer service and racket are great!
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Kilian D.
Rating: 3 out of 5
following a purchase from 12/06/2026
Not comfortable enough for my taste but excellent durability even when sweating a lot
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Bougueur K.
Rating: 3 out of 5
following a purchase from 03/06/2026
The item is badly written, too stiff, size small, not very satisfied, sorry
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Maryse J.
Rating: 2 out of 5
following a purchase from 29/05/2026
I just received the refund notice for the order and .. surprise, the shipping costs for both the outgoing and return of the product are entirely at my expense, while esprit Padel is not able to exchange for the desired size!! I will never order from them again.
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Response from Esprit Padel Shop
Hello Maryse,
In our Return Policy, everything is stated. The return costs for exchanges or gift vouchers are on us, those for refunds are on you. Unfortunately, we no longer had the size in stock but you could select a gift voucher to choose another product!
Have a nice day
F
Florent B.
Rating: 2 out of 5
following a purchase from 17/05/2026
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,
The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.
Thank you for your understanding.
M
Michaël P.
Rating: 3 out of 5
following a purchase from 15/05/2026
Interesting price, misleading delivery times
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Response from Esprit Padel Shop
Hello Michael,
You ordered on Friday around 4 PM, the carriers had already passed. We could only prepare your order on Monday for delivery on Tuesday. The deadlines are well respected on your order!
Have a nice day
L
Laurent M.
Rating: 3 out of 5
following a purchase from 06/05/2026
Delivery times could be shorter. An ideal delivery time is 2 working days
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Response from Esprit Padel Shop
Hello Laurent,
The carriers were delayed due to the holidays, we did our best to send the package as soon as possible!
J
Jean-Michel J.
Rating: 2 out of 5
following a purchase from 03/05/2026
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,
Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
K
Karl S.
Rating: 3 out of 5
following a purchase from 03/05/2026
Delivery is slow!
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Response from Esprit Padel Shop
Hello Karl,
The carriers have been somewhat slowed down these days with the holidays, we tried to do our best!
D
David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,
Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.
Some rackets are available for testing so you can get an idea before making a purchase!
S
Saint M.
Rating: 3 out of 5
following a purchase from 23/01/2026
Several problems encountered during my last order.
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Response from Esprit Padel Shop
Hello!
What kind of problems? Send us an email at this address so we can discuss it! [email protected]
Have a nice day
J
Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
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Manuel jose L.
Rating: 3 out of 5
following a purchase from 09/03/2026
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
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Gregory A.
Rating: 3 out of 5
following a purchase from 05/02/2026
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
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Louis B.
Rating: 3 out of 5
following a purchase from 04/02/2026
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
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Response from Esprit Padel Shop
Hello Louis,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.
Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.
Best regards,
The Esprit Padel Shop team
B
Bruno M.
Rating: 3 out of 5
following a purchase from 27/01/2026
Received but paid for express delivery and received it after a week ... that's not honest !
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Ambroisine P.
Rating: 3 out of 5
following a purchase from 14/01/2026
The site is very good but out of 4 ordered items, the Wilson women's team liner shorts do not match the product description I ordered. They were supposed to be equipped with discreet side pockets to hold the balls, but the pockets are nonexistent, so it is not practical for playing or Padel.
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David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)
Have a very nice day.
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.
We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
Y
yessine H.
Rating: 3 out of 5
following a purchase from 25/12/2025
Good site, good quality material and a lot of choice.
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Charlotte W.
Rating: 3 out of 5
following a purchase from 20/12/2025
Nice racket, aesthetic and flexible although a bit light and especially a cover could have been included in the purchase.
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Maxime S.
Rating: 3 out of 5
following a purchase from 19/12/2025
Hello, Unfortunately the pair of BullPadel is too big while the site recommended taking size 42.
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback.
The size recommendation is a general indication, but the shape of your foot plays a lot on the final comfort. That’s why we make things easier: size exchanges are free and simple.
Do not hesitate to make the request on the site to quickly receive the size that will suit you better.
Best regards, The Esprit Padel Shop team
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Package well received but the grip of my racket is already damaged.
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Response from Esprit Padel Shop
Hello,
Thank you for your order. We are sorry to hear that.
Don't stay like that! Contact us quickly by email or phone: we will send you a new grip immediately to replace this one.
See you soon, The Esprit Padel Shop team
S
Sandrine A.
Rating: 3 out of 5
following a purchase from 23/11/2025
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
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Laurent T.
Rating: 3 out of 5
following a purchase from 26/11/2025
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
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Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
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Lefebvre F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!
We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.
Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.
Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.
We remain at your disposal!
D
Damien B.
Rating: 3 out of 5
following a purchase from 08/11/2025
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
C
Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
M
maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
C
Chloe D.
Rating: 3 out of 5
following a purchase from 22/10/2025
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,
Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.
While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
F
FRANCOIS-XAVIER B.
Rating: 3 out of 5
following a purchase from 06/10/2025
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to modify your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
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