Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 826 published reviews
5 8 884 90% 4 743 8% 3 108 1% 2 35 0% 1 56 1%

Summary of reviews

Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.

Reviews 2 and 3 stars

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N
Nicolas D.
Rating: 3 out of 5
following a purchase from 24/09/2026
Impeccable delivery. But unfortunately the shoes hurt my feet
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Fred Y.
Rating: 2 out of 5
following a purchase from 19/09/2026
Delivery time (3 weeks) way too long and not announced at the time of order
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Response from Esprit Padel Shop
Hello Fred,

We are sincerely sorry to hear that the delivery times did not meet your expectations. Your experience is important to us and we would like to discuss your situation privately to find a solution that suits you.

Thank you for your understanding and we remain at your disposal.

Best regards,
The Esprit Padel Shop team
M
Mohamed E.
Rating: 3 out of 5
following a purchase from 16/09/2026
A bit disappointed with the comfort, too rigid otherwise cushioning and good grip on the track
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François M.
Rating: 3 out of 5
following a purchase from 15/09/2026
The weight of the racket is heavier than normal.
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Response from Esprit Padel Shop
Hello François,

We sincerely thank you for taking the time to share your feedback. We are happy that you found your experience positive, even if the weight of the racket did not meet your expectations. Please know that we are committed to offering you quality products and we would be delighted to welcome you back to our shop.

Best regards,
The Esprit Padel Shop team
H
Hichem A.
Rating: 3 out of 5
following a purchase from 09/09/2026
From a certain order amount, they say they offer overgrips but they do not send them. An oversight on their part but they do not resend them... do not expect their 'offers'... otherwise the ordered racket is good
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Response from Esprit Padel Shop
Hello Hichem,

Thank you very much for your feedback and your evaluation. We are glad that you are satisfied with your racket, but we are sorry to hear about your disappointment regarding the overgrips. Your experience is valuable to us and we will ensure to improve our communications about our offers.

We wish you great padel matches and remain at your disposal for any questions.

Best regards,
The Esprit Padel Shop team
G
Geoffrey P.
Rating: 3 out of 5
following a purchase from 05/09/2026
Pay an extra fee to be delivered within 48 hours max and be delivered 72 hours after the order, I don't find that great
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Domenico M.
Rating: 3 out of 5
following a purchase from 04/09/2026
Positive shopping experience regarding competitive prices, ease of navigation on the site, and the great speed of shipping the pickleball racket. Unfortunately, a negative note for customer service: after registering I did not receive the welcome discount and the operator in the online chat, after an initial response, did not provide any solution and stopped responding to my messages. Promoted for convenience and logistics, but the assistance definitely needs improvement. For this, 3 stars out of 5.
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Response from Esprit Padel Shop
Dear Domenico,

Thank you sincerely for your detailed feedback. We are happy to know that you appreciated our competitive prices and fast shipping, but we are sorry to hear that you had a disappointing experience with customer service. We assure you that we will take your comments to heart to improve our support.

Best regards,
The Esprit Padel Shop team
E
Enrico R.
Rating: 3 out of 5
following a purchase from 01/09/2026
I contacted customer service for information on the weights of the racket I was interested in, I was told between 355 and 370 gr. I purchased selecting the option "lighter weight and paying 5 euros for this service".. I received a racket weighing 372 gr.!!!
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Response from Esprit Padel Shop
Dear Enrico,

Thank you sincerely for your feedback. We are sorry to hear that the weight of the racket received did not meet your expectations, but we appreciate your report and will do our best to improve our service in the future. We hope to see you again soon in our store to offer you an even better experience.

Best regards,
The Esprit Padel Shop team
E
Enrico R.
Rating: 3 out of 5
following a purchase from 01/09/2026
Great seller and fast delivery. But I can't give 5 stars because I requested a lightweight weight paying 5 euros and I received a racket that weighs 372 gr! I had asked for information about the weights and was told it varied from 355 to 370 gr... I was a bit disappointed..
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Antoine L.
Rating: 3 out of 5
following a purchase from 24/08/2026
Pour le choix et la livraison c’est bien. Mais pour le matériel c’est moins bien. Ma raquette s’est fissurée au bout de même pas deux semaines.et après 5 parties. Est ce que c’est régulièrement le cas avec la marque bullpadel ? Je cherche donc une nouvelle raquette mais je ne sais pas quoi prendre.
Response from Esprit Padel Shop
Dear Antoine,

Thank you very much for your feedback. We are glad to hear you were satisfied with our selection and delivery service. We understand your concerns regarding the durability of your racket and encourage you to reach out to us for assistance in finding a suitable replacement.

We appreciate your support and look forward to welcoming you back to Esprit Padel Shop.

Best regards,
The Esprit Padel Shop Team
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Olivier D.
Rating: 3 out of 5
following a purchase from 12/08/2026
Very slow customer service, and tedious exchanges.
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Response from Esprit Padel Shop
Hello Olivier,

Unfortunately, we are dependent on the response speed of the brands, we try to make it as smooth as possible!

Have a nice day
C
Christopher C.
Rating: 3 out of 5
following a purchase from 12/08/2026
Disappointed upon receiving my last order (scratched racket and with a dent) despite a pleasant customer service, the delays started to be long between the return and the reshipment which is not certain.
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Response from Esprit Padel Shop
Hello Christopher,

Thank you for your feedback and we are sincerely sorry to hear that your last order did not meet your expectations. We appreciate your positive feedback on our customer service and take your comments into account to improve our efficiency.

Please accept our best regards,

The shop team
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Ludovic L.
Rating: 2 out of 5
following a purchase from 07/08/2026
Conditions for returning a racket not clear
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Response from Esprit Padel Shop
Hello Ludovic,

We are sincerely sorry to hear that the conditions for returning your racket did not seem clear to you. Your feedback is important to us, and we would like to discuss your situation further to find an appropriate solution.
All necessary information is on our website in the "Return Policy" page.

Feel free to contact us privately, we are here to help you.

Best regards,
The shop team
A
Antoine G.
Rating: 3 out of 5
following a purchase from 02/08/2026
Well received, but racket broke after 15 minutes of play making 2 smashes.. too bad
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Response from Esprit Padel Shop
Hello Antoine,

Thank you for your feedback and we are happy to hear that you received your order well. We understand your disappointment regarding the racket, and we invite you to contact us by email to make a request for after-sales service.

Best regards,
The Esprit Padel Shop team
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 04/08/2026
I ordered two rackets but one of them arrived scratched in two places. I was offered an exchange but refused because I need this racket quickly for the holidays. A small commercial gesture would not have been too much.
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Response from Esprit Padel Shop
Hello Ludovic,

Thank you very much for your feedback. We are delighted that you chose Esprit Padel Shop and we understand your disappointment regarding the racket. Your feedback is valuable and we will do our best to improve our service in the future.

Best regards,
The shop team
B
Bastien M.
Rating: 2 out of 5
following a purchase from 31/07/2026
Racket received damaged as if already used. Deadlines respected though.
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Response from Esprit Padel Shop
Hello Bastien,

Thank you for taking the time to share your experience. We are sorry to hear that the racket arrived in an unsatisfactory condition and we wish to help you resolve this issue. For that, we invite you to contact us directly so that we can find a solution together.

Sportingly,
The Esprit Padel Shop team
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Yakup A.
Rating: 3 out of 5
following a purchase from 26/07/2026
I give 3 stars because I really like padel! But I received my protection which is already expensive for what it is, all bent!! As a result, I struggled to stick it properly…
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Response from Esprit Padel Shop
Hello Yakup,

Thank you very much for your feedback and your passion for padel. We are sorry to hear that the protection did not arrive in an optimal state. Your experience is important to us and we hope to see you soon in our shop.

Sportingly,
The Esprit Padel Shop team
H
Hamon E.
Rating: 3 out of 5
following a purchase from 08/07/2026
order over 200 euros and I had to pay shipping fees !!!!!!!!!!!!!!!!!!!!!!
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Response from Esprit Padel Shop
Hello Emilien,

Indeed, the boxes of balls are heavier and the carriers cannot ensure free delivery. Everything is explained on our Delivery and Shipping Fees page: https://esprit-padel-shop.com/pages/livraison-et-frais-de-port

Have a nice day
R
Romain T.
Rating: 3 out of 5
following a purchase from 07/07/2026
There is no protective cover for the racket or plastic tape to hold the grip
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Response from Esprit Padel Shop
Hello Romain,

The cover is not provided with the racket, as mentioned in the product sheet of the racket in question. Covers are available for purchase directly on our site!

Have a nice day
G
Gad S.
Rating: 3 out of 5
following a purchase from 30/06/2026
Shoes of good quality in appearance, but I am a bit disappointed with the comfort. I only used them once to play padel and felt pain in the soles of my feet. They may suit other people, but unfortunately they are not suitable for my feet.
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Adrien L.
Rating: 3 out of 5
following a purchase from 26/06/2026
Delivery times longer than expected otherwise customer service and racket are great!
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Kilian D.
Rating: 3 out of 5
following a purchase from 12/06/2026
Not comfortable enough for my taste but excellent durability even when sweating a lot
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Bougueur K.
Rating: 3 out of 5
following a purchase from 03/06/2026
The item is badly written, too stiff, size small, not very satisfied, sorry
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Maryse J.
Rating: 2 out of 5
following a purchase from 29/05/2026
I just received the refund notice for the order and .. surprise, the shipping costs for both the outgoing and return of the product are entirely at my expense, while esprit Padel is not able to exchange for the desired size!! I will never order from them again.
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Response from Esprit Padel Shop
Hello Maryse,

In our Return Policy, everything is stated. The return costs for exchanges or gift vouchers are on us, those for refunds are on you. Unfortunately, we no longer had the size in stock but you could select a gift voucher to choose another product!

Have a nice day
F
Florent B.
Rating: 2 out of 5
following a purchase from 17/05/2026
Despite the online comparator that gives good indications, it is impossible to return a racket if the grip plastic has been removed. However, it needs to be removed to realize that it does not fit the player's hand. I am left with a brand new racket on my hands.
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Response from Esprit Padel Shop
Hello Florent,

The plastic on the handle serves as a guarantee of a new product; if you remove it, it is impossible for us to accept the return. Everything is well explained in our Return Policy. You can contact our second-hand service to sell your racket.

Thank you for your understanding.
M
Michaël P.
Rating: 3 out of 5
following a purchase from 15/05/2026
Interesting price, misleading delivery times
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Response from Esprit Padel Shop
Hello Michael,

You ordered on Friday around 4 PM, the carriers had already passed. We could only prepare your order on Monday for delivery on Tuesday. The deadlines are well respected on your order!

Have a nice day
L
Laurent M.
Rating: 3 out of 5
following a purchase from 06/05/2026
Delivery times could be shorter. An ideal delivery time is 2 working days
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Response from Esprit Padel Shop
Hello Laurent,

The carriers were delayed due to the holidays, we did our best to send the package as soon as possible!
J
Jean-Michel J.
Rating: 2 out of 5
following a purchase from 03/05/2026
The return policy is not suitable for clothing => the return fees are too high for a garment that has not been tried on.
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Response from Esprit Padel Shop
Hello Jérôme,

Return fees are only charged if you choose a refund, not for a store credit or an exchange. If the item does not fit you, you can exchange it at no additional cost!
K
Karl S.
Rating: 3 out of 5
following a purchase from 03/05/2026
Delivery is slow!
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Response from Esprit Padel Shop
Hello Karl,

The carriers have been somewhat slowed down these days with the holidays, we tried to do our best!
D
David M.
Rating: 2 out of 5
following a purchase from 27/03/2026
The site is great, the delivery very fast. However, the return policy is disappointing.
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Response from Esprit Padel Shop
Hello David,

Our policy is quite clear, unfortunately we cannot take back a racket that has already been unwrapped, it is no longer considered new.

Some rackets are available for testing so you can get an idea before making a purchase!
S
Saint M.
Rating: 3 out of 5
following a purchase from 23/01/2026
Several problems encountered during my last order.
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Response from Esprit Padel Shop
Hello!

What kind of problems? Send us an email at this address so we can discuss it! [email protected]

Have a nice day
J
Juan Pablo M.
Rating: 2 out of 5
following a purchase from 23/03/2026
No testing period for the racket. Other online platforms allow a testing period, of course if the racket is returned it has to be as per delivery.
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Manuel Jose L.
Rating: 3 out of 5
following a purchase from 09/03/2026
Received very quickly after the order, disappointed by the racket despite the process to find the suitable racket.
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Gregory A.
Rating: 3 out of 5
following a purchase from 05/02/2026
Delivery problem with Chronopost. Purchase on Thursday at 3 PM with 24 to 48 hour delivery option. Racket delivered Monday afternoon… Shipping costs covered by the site but if I had known I might have bought on another site. The important thing for me was to have the racket for Sunday.
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Louis B.
Rating: 3 out of 5
following a purchase from 04/02/2026
I find that the return is missing the label to stick on the package and the refund makes me pay the shipping costs..
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Response from Esprit Padel Shop
Hello Louis,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not entirely satisfactory. Your feedback regarding the return label and shipping costs is valuable and will help us improve our service. Please feel free to contact us directly if you need assistance with your returns.

Regarding shipping costs, in case of a refund request, the return shipping costs are at your expense. Exchanges and vouchers are not subject to return shipping costs.

Best regards,
The Esprit Padel Shop team
B
Bruno M.
Rating: 3 out of 5
following a purchase from 27/01/2026
Received but paid for express delivery and received it after a week ... that's not honest !
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Ambroisine P.
Rating: 3 out of 5
following a purchase from 14/01/2026
The site is very good but out of 4 ordered items, the Wilson women's team liner shorts do not match the product description I ordered. They were supposed to be equipped with discreet side pockets to hold the balls, but the pockets are nonexistent, so it is not practical for playing or Padel.
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David S.
Rating: 2 out of 5
following a purchase from 19/01/2026
I would have liked to try my pair of shoes before ordering them but that was impossible so I ordered a pair that I had to return for an exchange. So it took longer and created more work for everyone. Too bad for the customer.
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Response from Esprit Padel Shop
Hello David!
We are an online store, however for Bullpadel shoes you could have tried another model at the Saint Priest club to test the size beforehand :)

Have a very nice day.
A
Arthur C.
Rating: 2 out of 5
following a purchase from 11/01/2026
Received on time but very disappointed with the return policy. I use the racket once, I immediately see that it does not suit me and I discover that I have to pay for the return and that I should not have removed the plastic around the handle. In short, no possibility of return regarding a racket.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback.

We are sorry that the racket does not meet your expectations. As stated in our general conditions, returns are only possible if the product is in its original condition (intact blister on the handle) in order to be resold.

We remain at your disposal to advise you before your next purchase to target the ideal model for your game.
Y
Yessine H.
Rating: 3 out of 5
following a purchase from 25/12/2025
Good site, good quality material and a lot of choice.
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