Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
5 8 885 90% 4 743 8% 3 108 1% 2 35 0% 1 56 1%

Summary of reviews

Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.

Reviews 2 and 3 stars

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C
Charlotte W.
Rating: 3 out of 5
following a purchase from 20/12/2025
Nice racket, aesthetic and flexible although a bit light and especially a cover could have been included in the purchase.
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Maxime S.
Rating: 3 out of 5
following a purchase from 19/12/2025
Hello, Unfortunately the pair of BullPadel is too big while the site recommended taking size 42.
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Response from Esprit Padel Shop
Hello,

Thank you for your feedback.

The size recommendation is a general indication, but the shape of your foot plays a lot on the final comfort. That’s why we make things easier: size exchanges are free and simple.

Do not hesitate to make the request on the site to quickly receive the size that will suit you better.

Best regards, The Esprit Padel Shop team
N
Nicolas L.
Rating: 2 out of 5
following a purchase from 15/12/2025
Package well received but the grip of my racket is already damaged.
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Response from Esprit Padel Shop
Hello,

Thank you for your order. We are sorry to hear that.

Don't stay like that! Contact us quickly by email or phone: we will send you a new grip immediately to replace this one.

See you soon, The Esprit Padel Shop team
S
Sandrine A.
Rating: 3 out of 5
following a purchase from 23/11/2025
I do not have my invoice. And when I go to the site, I request an email to retrieve my password. I do not receive any email to reset my password.
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Laurent T.
Rating: 3 out of 5
following a purchase from 26/11/2025
Second order for me, the first was ultra fast. The second was less so. Nevertheless, I received exactly what I ordered.
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Erwan E.
Rating: 2 out of 5
following a purchase from 19/11/2025
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.

We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
L
Lefebvre F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Very good quality products but the sizing guide for the shoes does not match. The email box is useless if you need it’s a robot that always sends you the same message. I just made an exchange for shoes, I wanted them to tell me if a second exchange is possible if it still does not fit because between 2 sizes but… So be careful if you are not sure of your size because returns are at your expense.
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Response from Esprit Padel Shop
Thank you for your compliments on the quality of our products!

We apologize for the response provided a bit too "quickly" by email.
To answer you, yes, a second exchange is possible! You can exchange the sneakers until the size is correct.

Size advice for Head: For Head sneakers, we recommend taking one size up from your usual shoe size.

Need immediate help? Don't hesitate to call us directly (+33 4 27 44 40 51) for more clarity.

We remain at your disposal!
D
Damien B.
Rating: 3 out of 5
following a purchase from 08/11/2025
Order compliant. However, the racket has some micro scratches that make me doubt the 100% new aspect of the product.
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Response from Esprit Padel Shop
Hello Damien,
Sorry about that, feel free to contact us at [email protected] so we can offer you a commercial gesture.
Have a nice day!
C
Cedric V.
Rating: 2 out of 5
following a purchase from 27/10/2025
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,

Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to change your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
M
Maxence C.
Rating: 2 out of 5
following a purchase from 21/10/2025
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,

We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.

If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D

Wishing you a pleasant day and see you soon at Esprit Padel Shop!
C
Chloe D.
Rating: 3 out of 5
following a purchase from 22/10/2025
The shoes are great but they fit larger than other models of the same brand.
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Response from Esprit Padel Shop
Hello Chloe,

Sorry that you are disappointed with this item... Please contact us by email, we will handle your complaint to find an arrangement with you.

While waiting for your message, we wish you a pleasant day and see you soon at Esprit Padel Shop!
F
Francois-Xavier B.
Rating: 3 out of 5
following a purchase from 06/10/2025
Hello. Very responsive after-sales service. However, the transport leaves much to be desired. Delivery request to the Post Office next to my house, managed by Chronopost. For 4 days in a row, I was told that the delivery site was unavailable. They therefore left the package at a pick-up point 15km from my home (in my countryside, of course).
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Response from Esprit Padel Shop
Hello François-Xavier,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
D
David P.
Rating: 3 out of 5
following a purchase from 05/10/2025
Paid to receive my package in 48-72 hours and received it after 5 working days...
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Response from Esprit Padel Shop
Hello David,

Sorry that you are disappointed... Please note that we are not responsible for the delivery, it all depends on the chosen delivery service and any delivery issues do not depend on us.

If you are satisfied with your purchase and our site, I invite you to modify your review ;)

We wish you a good day and see you soon at Esprit Padel Shop!
F
Fabrice L.
Rating: 2 out of 5
following a purchase from 04/10/2025
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,

Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.

Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)

We wish you a good day and see you soon at Esprit Padel Shop!
J
Jacques C.
Rating: 2 out of 5
following a purchase from 14/08/2025
No response to support requests making it impossible to cancel or amend order.
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Response from Esprit Padel Shop
Hi Jacques,

Have you tried to reach us by email? We answer every email every day!
B
Baudouin S.
Rating: 2 out of 5
following a purchase from 26/07/2025
Website operation: good variety of choice: very good What spoils everything is the impossibility of returns.. Without trying.
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Response from Esprit Padel Shop
Please note that you have the possibility to return an item within 30 days, provided it has not been used, and that its label and original packaging are intact.
B
Benoit S.
Rating: 3 out of 5
following a purchase from 18/07/2025
It's a shame to have paid for shipping to get it faster but in the end to receive it late and without a signature when it was supposed to be the opposite logically, despite these downsides, very satisfied with the racket as well as your reaction times after contact, best regards.
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Response from Esprit Padel Shop
Hello Benoit!
Indeed, it seems there was a delay in your delivery, I have just refunded you these shipping costs accordingly.

Have a very nice day!
C
Carmelo C.
Rating: 3 out of 5
following a purchase from 17/07/2025
Change the delivery person. DHL! The delivery person came without knocking on the door, I was there but he preferred to leave a note on the door, probably quicker for him, as a result I picked it up the next day for a birthday that day, thank you.
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Response from Esprit Padel Shop
Hello Carmelo,
Unfortunately, the delivery person who comes to your door depends on the DHL agency in your area and may change.
We are sorry for this problem and will make sure to pass it on to the carrier.

Have a nice day.
S
Sebastien R.
Rating: 3 out of 5
following a purchase from 08/07/2025
I bought an item that is marked on the site as compatible with all rackets but for 3/4 it does not hold.
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Response from Esprit Padel Shop
Hello Sébastien,
Indeed, as marked in the description, the product is not compatible with Babolat rackets, if it was Babolat rackets then it is normal, we are sorry for that.


Have a very nice day!
D
David B.
Rating: 3 out of 5
following a purchase from 06/07/2025
Racket sent in a box, without any protection. Given the price of the items, it's outrageous.
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Response from Esprit Padel Shop
I am sorry for this problem. We are vigilant about the protection of items: when the brand does not provide a cover, we use double thickness bubble wrap to ensure maximum protection.
N
Nolan D.
Rating: 3 out of 5
following a purchase from 15/06/2025
Nothing to say about the site and the delivery. However, the first time I played with the new racket, it made noise inside as if a piece was broken.
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Nicolas R.
Rating: 3 out of 5
following a purchase from 05/06/2025
Delivery made and with the ordered product. However, I ordered on Thursday and chose Chronopost to have my racket in 48 hours (to try it on match day Sunday) and unfortunately I only received it on Tuesday (holiday Monday), so I spent 8.90 euros for nothing! Disappointing.
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Alexandre F.
Rating: 3 out of 5
following a purchase from 19/05/2025
+ the choice and fast delivery - promotions less attractive
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Jerry H.
Rating: 3 out of 5
following a purchase from 28/04/2025
Wide selection of rackets, fast service, responsive customer service. The only downside, the racket I ordered was described as having a "medium" balance, and it turns out it is more "head heavy."
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Response from Esprit Padel Shop
We thank you for your review. We are delighted with your satisfaction regarding our selection of rackets, the speed of service, and the responsiveness of customer service.

Regarding the balance, there is a clarification: the racket is not "head heavy" but is a teardrop racket. This shape does not affect the balance in the same way as a head-heavy weight.

Feel free to contact us if you have any other questions.
T
Thomas H.
Rating: 3 out of 5
following a purchase from 16/04/2025
I am happy with the speed of delivery. However, I am very disappointed with the product, first use and the zipper of the cover is already not working.
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Response from Esprit Padel Shop
Hello Thomas,
We are sorry to hear about your problem.
Can you send us an email at [email protected]?
We will find a solution with the warranty :)

Have a very nice day!
S
Simon V.
Rating: 2 out of 5
following a purchase from 10/04/2025
Fast, efficient delivery service Problem, my racket arrived cracked at the handle... impossible to contact anyone to resolve this dispute
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Response from Esprit Padel Shop
Hello! Thank you for your feedback. We are sincerely sorry to hear that your racket arrived cracked.

Please contact our customer service at the following address: [email protected]. We respond to all our emails and will do our best to resolve this issue quickly.
D
David B.
Rating: 3 out of 5
following a purchase from 16/03/2025
I received the racket on time, nothing to say on that side, but the little disappointment is that I would have thought given the price that it could have been sent with a cover.
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Response from Esprit Padel Shop
Hello David, indeed the brands have stopped providing covers with the rackets.
We are sorry about that.

Have a very nice day.
F
Florian A.
Rating: 3 out of 5
following a purchase from 13/03/2025
Quick, but I hadn't seen that there was nothing like protection for the rackets, just loose bubble wrap.
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Response from Esprit Padel Shop
Hello Florian!
All rackets come with this factory protective bubble wrap, we add extra bubble wrap in our boxes to protect everything!

Have a very nice day.
C
Chadia H.
Rating: 3 out of 5
following a purchase from 12/02/2025
Hello Unfortunately I contacted your customer service about the availability of the adidas metalbone in 354, I was confirmed that it was available with this weight. I even specified this later in the comment of my purchase. And finally I receive a 351 gram. Disappointed.
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Response from Esprit Padel Shop
Hello,

We understand your disappointment regarding the weight of your adidas Metalbone. A variation of 3 grams can occur between different scales.

If this difference is a problem for you, please feel free to contact us again.
D
Denis C.
Rating: 3 out of 5
following a purchase from 01/02/2025
Excellent bag
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Clement P.
Rating: 3 out of 5
following a purchase from 27/01/2025
Order well received
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Pierre L.
Rating: 3 out of 5
following a purchase from 18/01/2025
Racket in diamond shape and not water drop (actually, rather hybrid shape). Not suitable for my level/need, as it does not correct my technical flaws, which a water drop tends to do more. Since I tried it once as a principle, non-refundable. Too bad, I will inquire better next time. However, I give 3/5 because when the shot is successful, it is deadly!
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Response from Esprit Padel Shop
Hello,

Thank you for your review and feedback. We are happy to see that you appreciate the power of the racket when the shot is successful!

Regarding the shape, Babolat does indeed describe it as a water drop shape. However, we understand that your feeling is different and that you consider it more of a hybrid shape. We take note of your comment, it helps us better understand our customers' expectations.

For your next racket, feel free to contact us before making your choice. We can then advise you better based on your level and needs.

Thank you again for your contribution!
S
Sebastien J.
Rating: 2 out of 5
following a purchase from 13/01/2025
It's a shame that the return for exchange is chargeable, if I had known I wouldn't have ordered from them
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Response from Esprit Padel Shop
Hello, you will find all the information on the same page where you made your return: https://esprit-padel-shop.com/pages/retours

Have a very nice day :)
D
Des C.
Rating: 3 out of 5
following a purchase from 03/01/2025
The package was marked delivered after 8 days of waiting. Except that I did not receive my package as indicated, I had to contact the post office which informed me that there was no name on the package nor house number. The package was delivered to my neighbor.
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Response from Esprit Padel Shop
Hello, indeed we are not yet at the stage of having our own delivery company.
So we trust our service providers, however, as with all deliveries, sometimes we can encounter a problem. You can send us an email at [email protected] with your information to resolve this as quickly as possible.

Have a very nice day.
T
Thomas B.
Rating: 2 out of 5
following a purchase from 02/01/2025
Not too many big discounts during the sales. And shipping costs to return items that do not fit us. Might as well buy from other stores with free return shipping
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Response from Esprit Padel Shop
Hello!
The sales started on January 8th so unfortunately there were no sales offers at the time of your order :)

Have a very nice day.
S
Sophie M.
Rating: 3 out of 5
following a purchase from 09/12/2024
The item arrived as described. However, too big. I reported it but received no response for a possible exchange.
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Response from Esprit Padel Shop
Hello Sophie!
We just checked and unfortunately have no message in your name.
To make a return, you will need to follow the procedure via this link: https://esprit-padel-shop.com/pages/retours
The site will guide you without any problem :)

Have a very nice day.
B
Bastien C.
Rating: 2 out of 5
following a purchase from 25/12/2024
I have been waiting for a response from customer service for 2 weeks because the ordered item had a defect
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Response from Esprit Padel Shop
Hello Bastien!
The customer service has been validated, and we sent you a new bag a week ago.
If you could confirm that the problem has been resolved that would be great.

Have a very nice day!
J
Jeremy F.
Rating: 3 out of 5
following a purchase from 14/12/2024
Damaged handle but responsive after-sales service
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Moi R.
Rating: 3 out of 5
following a purchase from 16/12/2024
Request for a gift wrapping but nothing
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Cynthia L.
Rating: 3 out of 5
following a purchase from 16/12/2024
The prices are attractive and the shipping is fast, but the negative point is that if the item is too small or the opposite, we have to pay 6.90 for the return when we just want an appropriate size without being able to try it beforehand. The reason given is also not coherent because if we return and make a credit note, we no longer pay them. The shipping cost is excessive.
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