Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
5 8 509 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2 and 3 stars

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C
Celine G.
Rating: 3 out of 5
following a purchase from 29/03/2024
The racket is superb, lightweight, and easy to play with. However, I paid a tax for it to be delivered next to my house and I had to manage to pick it up from a collection point that was not the one indicated. It's not normal.
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Pascal E.
Rating: 3 out of 5
following a purchase from 27/03/2024
The racket is good to say. At the price, delivery is normally free.
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Bruno P.
Rating: 3 out of 5
following a purchase from 19/03/2024
Nothing to report. Product as expected. Delivery instructions not respected. The delivery person never contacted me even though it was explicitly requested.
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Response from Esprit Padel Shop
Hello Bruno,
We are sorry to hear that you encountered a problem with the carrier. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
C
Christophe S.
Rating: 2 out of 5
following a purchase from 18/01/2024
Shoe fabric cracked after 1 month.
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Response from Esprit Padel Shop
Hello Christophe!
For any breakage and manufacturing defect, you can check our warranty conditions at the following link: https://esprit-padel-shop.com/pages/politique-de-service-apres-vente-sav

We will process your request as quickly as possible!
L
Lewin B.
Rating: 3 out of 5
following a purchase from 18/01/2024
Nice, but sent the wrong racket. Error corrected afterwards.
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Response from Esprit Padel Shop
Hello Lewin, we sincerely apologize for this error.. We immediately rectified this mistake and shipped the correct racket. We thank you for your understanding and remain at your disposal for any other questions or concerns.
B
Bruno C.
Rating: 3 out of 5
following a purchase from 09/03/2024
Good, but too many products out of stock. Gift card received for Christmas, purchase made in March with items chosen by default because what I wanted was still not available 3 months later.
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Luna G.
Rating: 3 out of 5
following a purchase from 08/03/2024
I ordered a BullPadel racket and did not receive a cover for the racket. The price of the racket is already high so I could have had a gesture regarding the cover…
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Response from Esprit Padel Shop
Hello Luna,
Indeed, brands no longer provide covers with their rackets for the most part. Unfortunately, we have to adapt to the brands' requirements.

Wishing you an excellent day,
A
Arnaud G.
Rating: 2 out of 5
following a purchase from 08/01/2024
I had requested a home delivery package, and I had to go pick it up at a relay point.
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Response from Esprit Padel Shop
Hello Arnaud,
We are sorry to hear that your package was not delivered to your home as planned and that you had to pick it up at a relay point. Your feedback is important to us, and we will investigate this incident to prevent it from happening again.
J
Jean Pascal M.
Rating: 3 out of 5
following a purchase from 02/02/2024
Very good, delivery on time.
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ROBERT H.
Rating: 2 out of 5
following a purchase from 14/12/2022
Very disappointed with the order tracking. Error in delivery and very poor tracking.
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Response from Esprit Padel Shop
Hello Robert,

We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.

Best regards,
The Esprit Padel Shop team
J
Julien H.
Rating: 2 out of 5
following a purchase from 13/12/2022
I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.
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Response from Esprit Padel Shop
Hello Julien,

We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.

The Esprit Padel Shop team
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