Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
5 8 509 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2 and 4 stars

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F
Franck B.
Rating: 4 out of 5
following a purchase from 20/10/2024
Great choice of products. Fast delivery. Small downside for establishing a return, not very user-friendly on the site
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Alexandre T.
Rating: 4 out of 5
following a purchase from 19/10/2024
Very well-made site (the comparator is great). Lots of choices and good prices. I don't give 5 stars because the choice of delivery service for the DOM is extremely expensive. I paid 65.90 euros in shipping fees (not counting the taxes that need to be added, which is normal). So I paid almost as much for the racket as for the fees and taxes. I will only make a purchase again when the delivery service is something other than DHL. Note: For a racket (375g) I had 44.90 euros in shipping fees at the time of order. Then I had to pay 21 euros in
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Lionel M.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quick processing of the order and good deals to grab.
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Herve K.
Rating: 4 out of 5
following a purchase from 19/10/2024
I highly recommend the site
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Stephane M.
Rating: 4 out of 5
following a purchase from 18/10/2024
Order acknowledged quickly only small downside many references out of stock
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francois R.
Rating: 4 out of 5
following a purchase from 15/10/2024
fairly quick delivery
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Olivier A.
Rating: 4 out of 5
following a purchase from 17/10/2024
Thank you racket received quickly and for helping to choose this racket with the comparator
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Lilian D.
Rating: 4 out of 5
following a purchase from 14/10/2024
Good quality/price ratio with the site's discounts. It's regrettable that some items are often out of stock. Fast shipping and delivery.
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Stephane R.
Rating: 4 out of 5
following a purchase from 14/10/2024
Very good padel equipment site, affordable, fast delivery, quality packaging
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Vincent M.
Rating: 4 out of 5
following a purchase from 12/10/2024
Order well received with a day's delay despite payment for express delivery 24/48h.
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Antonio L.
Rating: 4 out of 5
following a purchase from 12/10/2024
Good product
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pierre Z.
Rating: 2 out of 5
following a purchase from 09/10/2024
new racket but grip completely worn halfway removed at the bottom of the handle!!! I have serious doubts about the storage of the rackets
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Response from Esprit Padel Shop
Hello,
You can send us an email to our customer service address: [email protected]
We will send you the same grip and overgrip as the original :)
Thank you for your understanding
J
Jerome L.
Rating: 4 out of 5
following a purchase from 10/10/2024
Fast delivery and products meet expectations.
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Fred T.
Rating: 4 out of 5
following a purchase from 09/10/2024
Hello, I received my package quickly (I live in Belgium) and in perfect condition, congratulations to your collaborators and your shipping service for this. Regarding the quality of the products, the socks (Nox) are made of a material that slips inside the shoe. I will not order them again. My sneakers (Nox) are of top quality! I forgot to enter the code before finalizing my order (over 100€), so I did not receive the gift tubes of balls. Could you automate, include gifts by default when the purchase amount conditions are met? This would prevent forgetful people like me from being deprived of pleasant bonuses. Thank you! Fred Tamellini
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Michel D.
Rating: 4 out of 5
following a purchase from 07/10/2024
I am an amateur player and this racket suits me perfectly for its price and quality
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DAVID H.
Rating: 4 out of 5
following a purchase from 04/10/2024
Very good
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Eric B.
Rating: 4 out of 5
following a purchase from 01/10/2024
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Philippe C.
Rating: 4 out of 5
following a purchase from 02/10/2024
Racket and bag perfectly suited to my needs
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Maxime B.
Rating: 4 out of 5
following a purchase from 30/09/2024
Package arrived in good condition and on time. Just a bit unfortunate that the catalog of rackets is a bit limited for my taste.
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Jerome G.
Rating: 4 out of 5
following a purchase from 28/09/2024
Order received quickly and very well packaged just need to give it to madam
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Response from Esprit Padel Shop
Thank you very much for your positive feedback! We are delighted that your order has fully satisfied you. Do not hesitate to contact us again if needed.

Have a nice day,
The EspritPadelShop team
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Thulier T.
Rating: 4 out of 5
following a purchase from 25/09/2024
Reactive a bit to my taste (3 days). But then send an email very quickly reaction and package received quite quickly
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Response from Esprit Padel Shop
Hello Tony,

Thank you very much for your comment and your rating which makes us very happy!

I hope to see you again soon on our site

Sportingly.
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Jeremy P.
Rating: 4 out of 5
following a purchase from 23/09/2024
Fast and efficient. However, offering a discount to be used within 48 hours after placing an order, I find that a bit tight!!!
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Response from Esprit Padel Shop
Hello Jeremy,

Thank you for your comment and your 4/5 which makes us very happy!

Feel free to get back to us to understand the duration regarding the discount.

Sportingly.
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Xavier C.
Rating: 4 out of 5
following a purchase from 16/09/2024
Very good site with plenty of choices and promotions. Small problem no home delivery.
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Response from Esprit Padel Shop
Hello Xavier,

Thank you for your comment following your order on our site.

I assure you, we do indeed offer home delivery, since the beginning

See you soon on our site!

Sportingly.
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Sophie G.
Rating: 4 out of 5
following a purchase from 18/09/2024
Great! Order received very quickly.
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Response from Esprit Padel Shop
Hello Sophie,

Thank you for your comment which makes us very happy!

I hope to see you again soon on our site with a 5/5 next time

Sportingly.
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Yoann alexandre C.
Rating: 4 out of 5
following a purchase from 17/09/2024
Top from A to Z. Very good product information, fast delivery (overseas) with precise tracking. I played with the racket and it’s pure joy from the first exchanges!
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Response from Esprit Padel Shop
Hello,

Thank you very much for your comment which makes us very happy!!

I hope to see you again soon on our site and with a 5/5 next time

Sportingly.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Response from Esprit Padel Shop
Hello Guy,

Thank you for all your positive feedback which makes us very happy.

We hope to see you again soon on our site

Sportingly.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Guy D.
Rating: 4 out of 5
following a purchase from 13/09/2024
Product conforms to my expectations, versatile racket, fast and secure delivery.
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Aymeric M.
Rating: 4 out of 5
following a purchase from 14/09/2024
Delivery quite fast and package conforms
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Response from Esprit Padel Shop
Hello Aymeric,

Thank you for your comment which makes us very happy!

Feel free to give us feedback regarding your racket after use.

Hoping for a 5/5 during your next purchase on our site!

Sportingly.
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Bruno M.
Rating: 4 out of 5
following a purchase from 14/09/2024
Perfect, not 5 stars because many products out of stock otherwise my experience went very well, package received quickly and in perfect condition.
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Franck A.
Rating: 4 out of 5
following a purchase from 13/09/2024
Rather fast shipping (ordered Friday night, arrived Wednesday noon at the pickup point!) nice quality-price ratio, even if I am a bit disappointed to have a small part of the grip that remained stuck to the blister (storage problem in the heat maybe). Nothing serious, I would surely recommend again!
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Response from Esprit Padel Shop
Hello Franck,

Thank you for your appreciated 4/5

Indeed, with certain brands we encounter this problem and we have reported it so that it does not happen again in the future.

I hope to see you again soon on our site!

Sportingly.
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David S.
Rating: 4 out of 5
following a purchase from 13/09/2024
Super!!!
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Response from Esprit Padel Shop
Hello David,

Thank you for your great comment!!

Have fun with your racket and feel free to give us feedback after use

Sportingly.
Y
Yves S.
Rating: 4 out of 5
following a purchase from 12/09/2024
All ok
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 10/09/2024
Received packages quickly
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Julien N.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little more time than expected to receive my order (Belgium) but perfect tracking from Esprit Padel for this delay
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Response from Esprit Padel Shop
Hello Julien,

Thank you for your positive feedback.
Feel free to give us feedback after use to know if you are fully satisfied.

Sportingly
M
Morgane G.
Rating: 4 out of 5
following a purchase from 05/09/2024
Site not easy from the tablet, I always had the titles displayed. (Rackets, shoes,....) not easy to navigate. Fast delivery I recommend this site
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Ludivine M.
Rating: 2 out of 5
following a purchase from 04/09/2024
Hello madam, sir. I think you had a computer or organizational bug with my order. I ordered with a confirmation email. I receive a second email telling me that I ordered a rental racket. I contact customer service who tells me that my order will be delivered within 48 hours and the next day I receive a refund for my order and now an email thanking me for my order and asking me to evaluate you. I let you look at the bug.
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Response from Esprit Padel Shop
Hello,

First of all, we apologize for the confusion you encountered. It seems there was an initial misunderstanding regarding your order. You had ordered a test racket instead of a standard racket.

Subsequently, we unfortunately had to refund you because the model you wanted, the "Vertex 04 Woman 2024", is currently out of stock.

If you have any other questions or if you would like to be informed when this model is available again, please do not hesitate to contact us again.

Thank you for your understanding and again sorry for this inconvenience.
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