Customer reviews of Esprit Padel Shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 410 published reviews
5 8 510 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2 and 4 stars

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A
Antoine N.
Rating: 4 out of 5
following a purchase from 04/09/2024
Serious site but a bit more expensive than some others. The price of quality
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Eric G.
Rating: 4 out of 5
following a purchase from 03/09/2024
Very good site for padel
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Patrick A.
Rating: 4 out of 5
following a purchase from 02/09/2024
In fact, I have nothing to say about the delay but unfortunately the racket I received had a chip, a crack on the paint and I did not return the racket right away because I opened the package much later after receipt because it was a gift. If I had the possibility to make a complaint, I would do it because in addition to this small issue, I played 1 match and the grip is already worn out, so of very poor quality I have never seen that I have played tennis for 20 years and the grip does not wear out that quickly
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Response from Esprit Padel Shop
Hello Patrick,

Thank you for your feedback and sorry to hear that you encountered issues with the racket. Regarding the crack on the paint, even if the return period has passed, feel free to send us photos so we can see what we can do. We also take note of your comment about the grip and will pass the information to the brand.

For any problem, you can contact us at the following address: [email protected].

We remain available for any further assistance.

Sportingly,
A
Axelle B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Hello, I ordered a racket for a test. Personally, I find that the trial period is really short (7 days vs 14 days generally, it allows for several matches). Moreover, the racket could be delivered with an overgrip, for hygiene and comfort. Otherwise, nothing to report. Thank you for offering this service.
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Response from Esprit Padel Shop
Hello Axelle,

Thank you for your positive comment following your racket test.

To be totally transparent with you, we have many requests for tests for few racket models made available by the brands. This explains why we are on a 7-day delay and not 14, in order to respond to the high demand.
Regarding the overgrip, I agree with you on this point, and we are working on it for the future ;)

Have a nice day and see you soon on our site.

Sportingly.
M
Michaël B.
Rating: 4 out of 5
following a purchase from 01/09/2024
Bag conforms to the description. Protection tape too wide. Fast delivery, serious company
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Response from Esprit Padel Shop
Hello Michael,

Thank you for your comment which makes us very happy.

I hope to see you again soon on our site.

Sportingly.
R
raphael P.
Rating: 2 out of 5
following a purchase from 01/09/2024
Racket arrived damaged. Other than that everything was perfect.
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Response from Esprit Padel Shop
Hello Raphael,

I am sorry to hear that your racket arrived damaged.

To best handle your request, please contact us by email at [email protected]

Have a nice day!

Best regards.
P
Pascale C.
Rating: 4 out of 5
following a purchase from 29/08/2024
perfect
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Response from Esprit Padel Shop
Hello Pascale!

Thank you for your comment following your purchase on our site.

I hope to see you again soon on our site and with a 5/5 on your next purchase ;)

Have a nice day and see you soon!

Sportingly.
G
Gabriel E.
Rating: 4 out of 5
following a purchase from 29/08/2024
Excellent site
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Response from Esprit Padel Shop
Hello Gabriel,

Thank you for your comment following your purchase.

I hope to see you again soon on our site!

Sportingly.
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Ludovic B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Attractive site
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Response from Esprit Padel Shop
Hello Ludovic,

Thank you for your comment which makes us very happy!

I hope to see you again soon on our site.

Have a nice day!

Sportingly.
A
Arnaud S.
Rating: 4 out of 5
following a purchase from 24/08/2024
Fast and conforms to my order
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Response from Esprit Padel Shop
Hello Arnaud,

Thank you for your comment following your purchase on our site.

Feel free to give us feedback on your racket after use ;)

Good matches to you and see you soon on our site.

Sportingly.
C
Christophe P.
Rating: 4 out of 5
following a purchase from 23/08/2024
Fast delivery, product conforms to the description. 1 remark: the handle protection was so sticky that it damaged the overgrip of the handle during unpacking
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Response from Esprit Padel Shop
Hello Chris,

I have taken note of your message and I apologize for the inconvenience.

A response was sent to you by email on 3/09.

We are waiting for your response.

Have a nice day.

Sportingly.
S
Salvador M.
Rating: 4 out of 5
following a purchase from 22/08/2024
Very good product at a good price. Too bad we can't pay with the club loyalty card. I think there would be more purchases if we could pay with the card... Best regards
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Response from Esprit Padel Shop
Hello Salvador,

Depending on your purchases, you accumulate points that allow you to obtain discounts on your purchases ;)

Have a nice day!

Sportingly.
G
guy D.
Rating: 4 out of 5
following a purchase from 23/08/2024
fast delivery and super rackets.
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Response from Esprit Padel Shop
Hello Guy,

Thank you for your comment following your purchase.

Feel free to let us know what you think of the racket after use.

Have a nice day and see you soon!

Sportingly.

Romain
M
Maroura T.
Rating: 4 out of 5
following a purchase from 15/08/2024
Good product, massive choices, super fast shipping (4 days in French Polynesia), good packaging for the paddle (box + bubbles), nice prices on sales. The only down point for me is the shipping price (70€).
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Bernard H.
Rating: 4 out of 5
following a purchase from 10/08/2024
Quick response to my question!
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Rita N.
Rating: 4 out of 5
following a purchase from 29/06/2024
Good racket but I expected it to come with a cover.
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Nicolas G.
Rating: 4 out of 5
following a purchase from 28/07/2024
Racket received quickly. Very good quality.
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Yohan S.
Rating: 4 out of 5
following a purchase from 26/07/2024
Fast delivery and well-packaged parcel, the only downside is that the racket didn't come with a small cover. Otherwise, top-notch.
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Olivier J.
Rating: 4 out of 5
following a purchase from 25/07/2024
Delivery as expected
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Patrick M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Well received and quite quickly
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Fabrice P.
Rating: 4 out of 5
following a purchase from 21/07/2024
very good material and received quickly
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Rodolphe C.
Rating: 4 out of 5
following a purchase from 20/07/2024
Good shoes, the soles are a bit hard
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Raphaël K.
Rating: 4 out of 5
following a purchase from 20/07/2024
The 2 rackets were delivered and are as described.
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Maxime C.
Rating: 4 out of 5
following a purchase from 15/07/2024
Fast and careful shipping. The only downside is that the plastic on the handle was stuck to it and when removed, small pieces came off. But this is more due to a manufacturing defect than the reseller site.
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Alexandre V.
Rating: 4 out of 5
following a purchase from 14/07/2024
Very good site, a lot of in-depth explanations on the proposed items. Lots of descriptions. The phone service is great, they answer all your questions. I just have to use the request I received a few days ago.
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Alain B.
Rating: 4 out of 5
following a purchase from 13/07/2024
Extra
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Julien L.
Rating: 4 out of 5
following a purchase from 12/07/2024
Wide range of equipment. Fast delivery and without problems. Attractive prices even if not necessarily the lowest according to the references.
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fred C.
Rating: 4 out of 5
following a purchase from 08/07/2024
Close to perfection
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Rosaria N.
Rating: 4 out of 5
following a purchase from 08/07/2024
Super fast
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Christophe B.
Rating: 4 out of 5
following a purchase from 08/07/2024
Very good
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Morgan B.
Rating: 4 out of 5
following a purchase from 07/07/2024
Very good
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Jeremy R.
Rating: 4 out of 5
following a purchase from 07/07/2024
nothing to say, delivery on time and punctual!!
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Benjamin R.
Rating: 4 out of 5
following a purchase from 03/07/2024
too much spam in the mailbox....
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Sylvain D.
Rating: 4 out of 5
following a purchase from 05/07/2024
Compliant products
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Joël D.
Rating: 4 out of 5
following a purchase from 29/06/2024
Lowest price, good advice, perfect delivery tracking. I give 4 stars because the delivery was one day late.
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Audrey R.
Rating: 4 out of 5
following a purchase from 28/06/2024
Clear site, parcel arrived on time
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Quentin M.
Rating: 4 out of 5
following a purchase from 27/06/2024
Fast delivery, product conforms to the description
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mickael B.
Rating: 4 out of 5
following a purchase from 20/06/2024
Received quickly but the racket was not exactly like in the photo, the anti-vibrations are black and not red.
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David H.
Rating: 4 out of 5
following a purchase from 19/06/2024
Delivery on time (rather 48h than 24h).
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julien L.
Rating: 4 out of 5
following a purchase from 15/06/2024
Reliable and fast delivery. Just a small problem I couldn't choose my pickup point.
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