Customer reviews of Esprit Padel Shop

9,7 /10

Based on 9 409 published reviews

5 8 509 90% 4 719 8% 3 97 1% 2 34 0% 1 50 1%

Summary of reviews

Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.

Reviews 2 and 4 stars

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Nicolas F.

Published on 02/04/2023 à 14h25 following a purchase from 23/03/2023

Package received without issues, however no cover... a bit stingy..

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Fabrice B.

Published on 20/03/2023 à 06h48 following a purchase from 09/03/2023

Fast delivery, corresponding to my order. Just a shame package delivered to the wrong pickup point.

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Emmanuel C.

Published on 16/03/2023 à 21h42 following a purchase from 04/03/2023

Just a bit of delay but nothing very important. Material conforms. Racket not yet tested.

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Claire P.

Published on 16/03/2023 à 16h21 following a purchase from 04/03/2023

Very nice site. Speed of shipping Padel rackets could have a bit more protection as they are fragile, and the heavy boxes on top... not sure it will hold up. Excellent site

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florence R.

Published on 02/03/2023 à 19h52 following a purchase from 19/02/2023

Racket at a more interesting price than in store or paddle play area. However, delivery point different from the one that was chosen and far from home. Customer service unreachable at the email address provided to request the change of delivery point.

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Response from Esprit Padel Shop Published on 29/03/2023

Hello Florence,

It's strange that you haven't received a response from us as we respond to everyone without exception. Don't hesitate to contact us by phone next time.

See you soon

Salvador M.

Published on 18/02/2023 à 11h32 following a purchase from 07/02/2023

I was well awaited by competent people, and I also really liked the customer service on two pairs of shoes that I bought 6 months ago. Thank you... Salvador Montosa Moreno

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YANN L.

Published on 13/02/2023 à 13h04 following a purchase from 03/02/2023

Hello, Excellent site for orders

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LAURENT L.

Published on 12/02/2023 à 08h32 following a purchase from 01/02/2023

Many choices - good prices

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Gautier C.

Published on 09/02/2023 à 12h14 following a purchase from 30/01/2023

Satisfied with my order but I have not received a response, even after 2 emails sent regarding a manufacturing problem with a received product

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Michel B.

Published on 08/02/2023 à 12h44 following a purchase from 29/01/2023

Products received in perfect condition and within the expected time.

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Alain Air Tahiti Nui D.

Published on 07/02/2023 à 23h59 following a purchase from 28/01/2023

arrives on time thank you

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Nelson O.

Published on 07/02/2023 à 02h52 following a purchase from 22/01/2023

Wrong model sent but very good responsiveness from Esprit Padel Shop. The after-sales service is of high quality!

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Yohan B.

Published on 02/02/2023 à 07h35 following a purchase from 22/01/2023

Order compliant and received slightly ahead of schedule. Thank you

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Alisson C.

Published on 01/02/2023 à 18h59 following a purchase from 21/01/2023

Very responsive service. I recommend

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Christelle L.

Published on 31/01/2023 à 15h38 following a purchase from 21/01/2023

I had delivery problems (lost package) but Esprit Padel Shop quickly resent a new package, but it was missing an item, which had not been reported. I sent a complaint email and the company quickly contacted me to find a solution

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Cyril M.

Published on 26/01/2023 à 16h48 following a purchase from 16/01/2023

Fast shipping and compliant with the order. However, I received a 10% discount because it was my first order while the site offered 40% on the second item, which means I lost about 10€. I sent an email without a reply, I would have appreciated a small gesture to compensate for this loss.

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Response from Esprit Padel Shop Published on 30/01/2023

Hello Cyril,

Thank you for your feedback. Did you send an email to [email protected]?

julien T.

Published on 25/01/2023 à 16h02 following a purchase from 15/01/2023

A protection for the top of the racket that I received with Padel Nuestro is missing

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christophe C.

Published on 24/01/2023 à 13h34 following a purchase from 14/01/2023

Good

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Antoine B.

Published on 24/01/2023 à 07h44 following a purchase from 07/01/2023

Good quality-price ratio and fast delivery!

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Brigitte D.

Published on 23/01/2023 à 15h15 following a purchase from 13/01/2023

Very fast delivery Racket slightly scratched at the top Satisfactory product

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Frank D.

Published on 14/01/2023 à 19h56 following a purchase from 04/01/2023

Reasonable price, fairly quick delivery times, I recommend

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AUDREY H.

Published on 08/01/2023 à 10h01 following a purchase from 28/12/2022

Super fast but I thought there was a pouch for the padel racket

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Stphane B.

Published on 05/01/2023 à 19h18 following a purchase from 26/12/2022

Order delivered very quickly Pala tried only once Quality racket but quite stiff

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Jeanluc C.

Published on 05/01/2023 à 18h04 following a purchase from 26/12/2022

The best site for Padel don't look elsewhere for what you can find in France

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Pascal H.

Published on 27/12/2022 à 17h03 following a purchase from 17/12/2022

Nothing to report

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ROBERT H.

Published on 24/12/2022 à 15h58 following a purchase from 14/12/2022

Very disappointed with the order tracking. Error in delivery and very poor tracking.

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Response from Esprit Padel Shop Published on 06/08/2023

Hello Robert,

We are sincerely sorry to hear this. We want to clarify that this is an isolated case, but it does not diminish our responsibility. We take your feedback into account and are working to improve our service. Please contact us directly to resolve the delivery error. Your satisfaction is our priority.

Best regards,
The Esprit Padel Shop team

Julien H.

Published on 23/12/2022 à 16h51 following a purchase from 13/12/2022

I am very disappointed the grip was torn off and the racket has defects for me a drop of resin on it scratch on the side after very pleasant to play but I ordered once and it will be the only one. Have a good holiday.

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Response from Esprit Padel Shop Published on 15/07/2023

Hello Julien,

We tried to contact you by email regarding this problem but we did not receive a response. Please do not hesitate to contact us if needed.

The Esprit Padel Shop team

vincent P.

Published on 10/12/2022 à 11h54 following a purchase from 30/11/2022

Fast delivery, compliant product Impeccable

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Bertrand D.

Published on 09/12/2022 à 05h16 following a purchase from 28/11/2022

Very good site Compliant with my expectations ... Delivery on time Highly recommended

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aurélien F.

Published on 07/12/2022 à 08h30 following a purchase from 25/11/2022

fast and compliant with the description

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LAURENT A.

Published on 05/12/2022 à 18h58 following a purchase from 25/11/2022

Top product, issue with delivery 1 day late without warning.

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Alexandre H.

Published on 05/12/2022 à 15h30 following a purchase from 25/11/2022

Received quickly and satisfied with the racket

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Michel G.

Published on 05/12/2022 à 14h17 following a purchase from 25/11/2022

Fast service by UPS. It's regrettable that VAT and customs duties are calculated on the price paid including VAT and shipping fees.

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Fabrice B.

Published on 19/11/2022 à 18h34 following a purchase from 09/11/2022

Nothing to say. Delivery time and product in line with commitments. Now I just need to try the racket!

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Bruno V.

Published on 31/10/2022 à 21h20 following a purchase from 21/10/2022

Order was perfect and quick but delivered to a different pickup point than the one chosen.

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Laurence M.

Published on 28/10/2022 à 18h30 following a purchase from 18/10/2022

Very good, meets my expectations.

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François C.

Published on 29/09/2022 à 12h07 following a purchase from 19/09/2022

My racket arrived on time. Small downside, the box was not well packaged. The product is perfect.

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Richard Z.

Published on 20/09/2022 à 04h13 following a purchase from 09/09/2022

Fast delivery and in accordance with what I ordered!!!

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Christiane P.

Published on 14/09/2022 à 14h08 following a purchase from 04/09/2022

Top speed, small drawback compared to the competitor, no gift... t-shirt discount etc.

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Ismael E.

Published on 14/09/2022 à 07h36 following a purchase from 03/09/2022

The site is great, the service is the same. The package received was in very good condition. However, the delivery company is not professional at all and does not do home deliveries despite the option chosen.

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