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S
Rating: 4 out of 5
I still have not received my order placed on December 1st…
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 827 published reviews
Summary of reviews
Esprit Padel Shop consistently delivers with fast, careful shipping and products arriving exactly as described, often in 24 hours or less and well packaged. Customers praise a wide selection, helpful product comparisons, and strong value for money, including competitive discounts and promotions. The service is reliable and responsive, with smooth ordering experiences, reusable order tracking, and attentive touches like a small gift for first-time buyers, leading to high overall satisfaction. Many reviews highlight positive experiences with product recommendations, fast delivery to Paris, and confidence in returning to the site for future padel purchases.
Reviews 2 and 4 stars
Reset filtersL
Rating: 4 out of 5
Very nice racket, but I don't understand why we don't receive a branded cover with it, given the price of the racket...
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B
Rating: 4 out of 5
Reliable
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F
Rating: 4 out of 5
Great except the delivery not at the proposed location
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D
Rating: 4 out of 5
Everything is as expected
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L
Rating: 4 out of 5
Very good but customs fees not indicated where it comes from
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S
Rating: 4 out of 5
Material conforms to the order and received very quickly. Looking forward to my next order
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C
Rating: 4 out of 5
The items are in accordance with my order, of good quality, fast delivery
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O
Rating: 4 out of 5
Products delivered according to the order. Just the delivery was a bit longer than announced, but otherwise nothing to say.
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F
Rating: 4 out of 5
Quality site
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F
Rating: 4 out of 5
Deadlines respected
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H
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great but with a particularly unpleasant smell.
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M
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Speed of order reception. I gave four stars instead of five because the racket cover was torn on 5cm. otherwise it met my expectations.
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E
Rating: 2 out of 5
The racket received had packaging that was falling apart with plastic stuck everywhere on the racket and my hands. I don't know under what conditions the racket's pouch was kept but it was not a pleasant unboxing experience. I had to throw away the pouch that was leaving pieces of plastic everywhere while for resale, it would have been useful.
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Response from Esprit Padel Shop
Hello, we apologize for this inconvenience. With the very low temperatures this winter, the material of the pouch may have weakened and crumbled during transport.
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
We do not want you to be left with this bad experience. We can send you a new pouch for free. Do not hesitate to get back to us by email :)
F
Rating: 4 out of 5
Very good course
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A
Rating: 4 out of 5
Perfect
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L
Rating: 4 out of 5
Fast shipping
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P
Rating: 4 out of 5
Package well received, satisfied with the racket. Given the quality of the racket, I expected to have a specific case.
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F
Rating: 4 out of 5
Very good, but I imagined receiving the SIUX Stupa with a real cover, not a net..., especially after buying my 3rd racket in less than a year and the problem I had with the Bull Padel shorts that I finally repaired with a seamstress.... This time, the shipment took almost a week, while my first racket, a Babolat Lébron that you will find on my customer file, arrived the day after my order... Available orally at 0683645716 / Regards. Francis LACOMA
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A
Rating: 4 out of 5
Very good product, quality. But a bit long for shipping..
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J
Rating: 4 out of 5
Customer service and top service
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M
Rating: 4 out of 5
I picked up my package, the racket is beautiful, however I found that there was a small scratch on the white of the racket.
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S
Rating: 4 out of 5
The products were as expected and especially of quality. The order was well packaged and especially delivered within a short period of 3 days. Very good customer experience!
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P
Rating: 4 out of 5
Ordered and impeccable delivery
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D
Rating: 4 out of 5
I had to order the shoe model in another color because no info on availability.... :(
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K
Rating: 4 out of 5
Nothing to report
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S
Rating: 4 out of 5
You need to go directly to the selector to compare rackets. You cannot request it by choosing to filter by brand or level, etc.
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C
Rating: 2 out of 5
Very long delivery time 8 working days for Belgium via Chronopost and DPD!! Not at all what is announced on the site
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Response from Esprit Padel Shop
Hello François-Xavier,
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed... Please note that we are not responsible for delivery, it all depends on the delivery service chosen and any delivery issues do not depend on us.
If you are satisfied with your purchase and our site, I invite you to change your review ;)
We wish you a good day and see you soon at Esprit Padel Shop!
E
Rating: 4 out of 5
Well received
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M
Rating: 4 out of 5
The perfect site, but goes through Chronopost, what a pity
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M
Rating: 2 out of 5
Defective racket upon receipt. Customer service of 7 days but still nothing after this delay. They promised me a commercial gesture and responsiveness. After more than 10 days without a racket to play, I hope to have a response today... otherwise, a big disappointment.
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Response from Esprit Padel Shop
Hello Maxence,
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
We have replied to you and are waiting for your response. I remind you that posting a review here does not change our processing speed for requests.
If you are ultimately satisfied with our service, I invite you to change your review as we will do our best for that. :D
Wishing you a pleasant day and see you soon at Esprit Padel Shop!
T
Rating: 4 out of 5
Top!
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D
Rating: 4 out of 5
Everything arrived in good condition.
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N
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Super fast delivery. A small downside regarding the condition of the grip of my racket handle damaged by the glue of the supposed protective plastic.
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W
Rating: 4 out of 5
Easy exchange, good information, fast delivery and good packaging.
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R
Rating: 4 out of 5
Perfect adherence, very good product. Could perhaps be just a bit wider for better protection.
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F
Rating: 2 out of 5
I am usually very satisfied with the services and various items from Esprit Padel. However, my last order is not a success. The Esprit Padel t-shirt is very small (one size smaller), this is indeed specified but at the bottom of the description, not very visible. I would rather suggest putting the information next to the product size. Moreover, the writing on the back is very intrusive and resembles more of an advertisement that is a bit too marked for my taste. The t-shirt is thin and of just acceptable quality. I am disappointed! at least for this item.
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Response from Esprit Padel Shop
Hello Fabrice,
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!
Sorry to hear that you are disappointed with our t-shirts, we take note of your comments regarding the t-shirt and the communication of size information. Your feedback is valuable to us, and we will review it to improve our customers' experience.
Aside from this free t-shirt, if you are satisfied with the Esprit Padel Shop experience, I invite you to change your review so as not to mislead new customers. ;)
We wish you a good day and see you soon at Esprit Padel Shop!