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M
Rating: 4 out of 5
Too bad there was no gift wrapping otherwise perfect
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Customer reviews of Esprit Padel Shop
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 409 published reviews
Summary of reviews
Esprit Padel Shop delivers quickly and reliably, with many customers noting fast, express, and careful delivery that arrives on time and in good condition, and with packaging that is tidy and well-protected. The site offers a precise and comprehensive product catalog, a useful comparator tool, detailed and accurate racket descriptions, and helpful guidance by phone, alongside a convenient ordering process and smooth exchanges or refunds when needed. Customers repeatedly praise efficient, responsive customer service, including quick exchanges, helpful advice, and favorable loyalty programs or discounts. Overall, shoppers highlight competitive prices, a wide selection of padel items, and a consistently high-quality shopping experience from browsing to delivery.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery, products conform to the request.
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L
Rating: 4 out of 5
Package received very quickly
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O
Rating: 4 out of 5
Pleasant site, huge choice and attractive prices. Everything is done to well receive the customer and give them value for their money. I recommend.
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G
Rating: 4 out of 5
Package arrived super quickly. However, I regret that delivery is not free given the price of the order.
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B
Rating: 4 out of 5
perfect
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B
Rating: 4 out of 5
The delivery cost me a star
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O
Rating: 4 out of 5
Good, but no promotions or commercial offers for loyal customers
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F
Rating: 4 out of 5
Very good tools for choosing your racket. Very fast delivery
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R
Rating: 4 out of 5
This is a gift for the holidays so I can't give my opinion
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E
Rating: 2 out of 5
Product return policy not great
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Response from Esprit Padel Shop
Hello,
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
Thank you for your feedback. We are sorry that our return policy does not suit you. We are constantly looking to improve, and your feedback is valuable to us.
Do not hesitate to contact us to discuss your situation and see how we can help you.
G
Rating: 4 out of 5
EPS a very professional company! Quick in exchanges and also in sending packages despite the over-ordering during this Black Friday 2024
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H
Rating: 4 out of 5
Not 5/5 because this is the second time the package takes a long time to arrive. Here ordered on 29/11 not yet received on 9/12…
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P
Rating: 4 out of 5
Great shipping speed, promotions relaunched by email. Just a small thing if I have to complain, it's that I received it with a scratch on the side, I didn't leave any comment no problem at this level, but it's true that I would have preferred to receive it without a scratch. Otherwise great
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H
Rating: 4 out of 5
Nothing to say everything is perfect
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S
Rating: 4 out of 5
Package received very quickly.
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C
Rating: 4 out of 5
Great site I highly recommend it.
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T
Rating: 4 out of 5
No worries. Delivered on time and in perfect condition
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L
Rating: 4 out of 5
Very good, thank you
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S
Rating: 4 out of 5
Good site
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J
Rating: 4 out of 5
Very happy, fast, efficient, good deal
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J
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
Delivery a bit long but very competitive price and wide choice
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
A good site however I find it a pity that the discount corresponds to the shipping costs.
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S
Rating: 4 out of 5
Order honored sells quality products on time I recommend.
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A
Rating: 4 out of 5
Very good but just a lack of communication from the carrier or the application
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U
Rating: 4 out of 5
Thank you
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Q
Rating: 4 out of 5
I really like the proposed tools (El Selector, el comparator..). Lots of choices. Ergonomic site overall. Equipment received relatively quickly.
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J
Rating: 4 out of 5
Quality products only small downside the delivery for me a bit long.
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R
Rating: 4 out of 5
Speed of delivery, quality of packaging
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T
Rating: 4 out of 5
Fast delivery but shoes too small
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J
Rating: 4 out of 5
Order and delivery as expected
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N
Rating: 4 out of 5
everything was perfect except that you delivered the package to another address.
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E
Rating: 4 out of 5
Order received
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R
Rating: 4 out of 5
Great to find my old racket to which I am very attached
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L
Rating: 4 out of 5
The fluidity of the site could be improved but overall it's great
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L
Rating: 2 out of 5
Package arrived late, upon unpacking the plastic around the racket handle sticks and you have to damage the grip to remove it. Moreover, at the first game, the racket makes a strange noise during hits... Nevertheless, customer service is reachable and attentive to various remarks.
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Response from Esprit Padel Shop
Hello,
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
Thank you for your detailed feedback. We are sorry for the delivery delay and for the issues encountered with your racket. Regarding the plastic around the handle, it sometimes sticks slightly, and we understand that this can be frustrating. As for the strange noise during hits, this may indicate a defect.
If this persists, do not hesitate to contact us again so that we can help you resolve this issue. We are glad that our customer service was able to meet your expectations and remain at your disposal for any further assistance.
Have a good day,
The Esprit Padel Shop team
R
Rating: 4 out of 5
Received very quickly. Package in good condition
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J
Rating: 4 out of 5
Package conforms to the description. No delivery issues
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