Customer reviews of Ethnilink

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 309 published reviews
5 259 84% 4 31 10% 3 8 3% 2 3 1% 1 8 3%

1 star review

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Z
Zame M.
Rating: 1 out of 5
following a purchase from 09/04/2025
I still haven't received my package
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Response from Ethnilink
Hello Zame,
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 19/09/2024
Hello, I bought some hair strands on the website and realized that the color didn't match the picture on the site. The lady explained that it was because I had made a mistake in the selection process. She explains how I should have done it, and then I realize that the way we select on the site is not really intuitive for us consumers. I thanked her kindly and explained that unfortunately it was a mistake on their part and that I'd like a refund. The lady kindly accepts, but unfortunately I'll have to pay the return postage. Honestly, I'm not by 5€ but commercially it's really not ok. I'm a shopkeeper myself, and when a customer makes this kind of return, we give them a full refund without trying to fight it out, and we do what's necessary on the site. I'd still like to point out that the same lady contacted me before sending my delivery to let me know that the size I'd chosen was no longer available, and I thought that was a good business move on her part. It would have been nice to extend this customer experience, but I don't agree that I should have to pay for shipping when it's their site that's not ok. And please don't give me the "sorry I couldn't satisfy you blah blah blah" line, because if you could have but didn't want to, that's different. So no, I obviously wouldn't recommend this store.
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Response from Ethnilink
Hello Jennifer, we're very sorry for the bad experience you've had on our Ethnilink website. We have taken your comments into account and will do our utmost to improve our product selection system in order to avoid this type of problem in the future. We understand your frustration with return shipping costs and will investigate the possibility of covering them in similar cases. We hope you'll give us a second chance and we look forward to helping you with your next order. Thank you for your trust and constructive feedback. Have a nice day. The Ethnilink team.
L
Laureen C.
Rating: 1 out of 5
following a purchase from 02/09/2024
It's been almost 2 weeks since I ordered and I still haven't received my order, supposed to arrive in 3 days according to their shipping policy ☺️. It also says on their website: "Orders placed will be dispatched on the next working day." I ordered on Monday, the order only being sent on Friday following an Instagram comment from me, otherwise I think I might have waited a long time or not received it at all. This is my worst experience with an online store quite honestly.
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Response from Ethnilink
Hello, ma'am,

You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
J
Julie A.
Rating: 1 out of 5
following a purchase from 02/09/2024
The color didn't color my hair at all, it bleached it. I had to buy another color the next day to make up for it.
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Response from Ethnilink
Hello, Madam,
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
C
Carole G.
Rating: 1 out of 5
following a purchase from 16/03/2024
I'm sorry, but I still haven't received it!
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Response from Ethnilink
Hello, ma'am,

We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
J
JACK P.
Rating: 1 out of 5
following a purchase from 07/06/2023
short
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Response from Ethnilink
Hello Mr. Philomin, we wanted to know if you have nothing to report why you gave us 1/5. This would enable us to improve our customer service. Thank you for your feedback
Ethnilink customer service
A
Aristide A.
Rating: 1 out of 5
following a purchase from 15/01/2023
I am very pleased with the service and the quality of the product.
Translated reviews
Response from Ethnilink
Hello,

We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
P
Philippe D.
Rating: 1 out of 5
following a purchase from 23/10/2022
My order had 2 items with shipping costs that I had optimized since it is a fixed amount. Ethnilink deleted one of the 2 items and refunded me and sent my order with only one item without asking me. I thus paid exorbitant shipping costs for a single item. If I had had a choice I would have cancelled my order before it was shipped. I will not order from this site again.
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Response from Ethnilink
Hello Mr. Deroche,

We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day

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