Hello, I thought it was a large bottle, disappointed that it is small ones.
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Response from Ethnilink
Hello Madeleine, thank you for your feedback. We strive to provide clear descriptions on our site, including the format of products on all item sheets. Please feel free to share your suggestions to improve your experience.
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Zame M.
Rating: 1 out of 5
following a purchase from 09/04/2025
I still haven't received my package
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Response from Ethnilink
Hello Zame,
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Anita K.
Rating: 2 out of 5
following a purchase from 05/03/2025
I did not receive the entire order, one item was missing.
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Response from Ethnilink
Hello Anita,
Thank you for taking the time to share your feedback. As we mentioned in your first package, the linseed oil was shipped to you in a second shipment so that you would not have to wait for your entire order.
Best regards,
The Ethnilink team
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Fanny D.
Rating: 3 out of 5
following a purchase from 30/01/2025
Great products, fast shipping. One downside: too much plastic (bubble) in the parcel.
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Response from Ethnilink
Hello Fanny,
Thank you for your feedback and we are delighted that you appreciate our products and the speed of shipping. We take note of your comment about the excessive use of plastic and will work to reduce our environmental footprint in the future 😊
J
Jennifer P.
Rating: 1 out of 5
following a purchase from 19/09/2024
Hello, I bought some hair strands on the website and realized that the color didn't match the picture on the site. The lady explained that it was because I had made a mistake in the selection process. She explains how I should have done it, and then I realize that the way we select on the site is not really intuitive for us consumers. I thanked her kindly and explained that unfortunately it was a mistake on their part and that I'd like a refund. The lady kindly accepts, but unfortunately I'll have to pay the return postage. Honestly, I'm not by 5€ but commercially it's really not ok. I'm a shopkeeper myself, and when a customer makes this kind of return, we give them a full refund without trying to fight it out, and we do what's necessary on the site. I'd still like to point out that the same lady contacted me before sending my delivery to let me know that the size I'd chosen was no longer available, and I thought that was a good business move on her part. It would have been nice to extend this customer experience, but I don't agree that I should have to pay for shipping when it's their site that's not ok. And please don't give me the "sorry I couldn't satisfy you blah blah blah" line, because if you could have but didn't want to, that's different. So no, I obviously wouldn't recommend this store.
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Response from Ethnilink
Hello Jennifer, we're very sorry for the bad experience you've had on our Ethnilink website. We have taken your comments into account and will do our utmost to improve our product selection system in order to avoid this type of problem in the future. We understand your frustration with return shipping costs and will investigate the possibility of covering them in similar cases. We hope you'll give us a second chance and we look forward to helping you with your next order. Thank you for your trust and constructive feedback. Have a nice day. The Ethnilink team.
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Laureen C.
Rating: 1 out of 5
following a purchase from 02/09/2024
It's been almost 2 weeks since I ordered and I still haven't received my order, supposed to arrive in 3 days according to their shipping policy ☺️. It also says on their website: "Orders placed will be dispatched on the next working day." I ordered on Monday, the order only being sent on Friday following an Instagram comment from me, otherwise I think I might have waited a long time or not received it at all. This is my worst experience with an online store quite honestly.
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Response from Ethnilink
Hello, ma'am,
You ordered your products on September 2 and your order was dispatched on September 5 due to a computer problem, as we informed you. We apologize for the inconvenience caused, but we tried to act as quickly as possible. However, we depend on Mondial Relay and have no control over delivery times.
Please do not hesitate to contact us should you require any further information.
J
Julie A.
Rating: 1 out of 5
following a purchase from 02/09/2024
The color didn't color my hair at all, it bleached it. I had to buy another color the next day to make up for it.
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Response from Ethnilink
Hello, Madam,
Color 374 won't bleach your hair, because it's copper brown, not blonde. However, the color can be altered depending on the color you had on your hair before having it done. Some colors are not compatible with others.
Please do not hesitate to contact us should you require any further information.
J
Johanita T.
Rating: 3 out of 5
following a purchase from 15/06/2024
I placed an order.i paid!then they call me to inform me that 3 products are missing from my parcel.and that the rest of my order will be delivered to me almost 1 week later!so for me they could have put directly on the site that the products are out of stock.that's the problem!
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Carole G.
Rating: 1 out of 5
following a purchase from 16/03/2024
I'm sorry, but I still haven't received it!
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Response from Ethnilink
Hello, ma'am,
We are very sorry to hear that Colissimo has lost your parcel. We have refunded your order and apologize for the inconvenience.
A
aurelie B.
Rating: 3 out of 5
following a purchase from 07/03/2024
The dye doesn't hold well and doesn't cover white hair. I'm a bit disappointed.
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Response from Ethnilink
Hello, ma'am,
Please don't hesitate to come back to us so that we can check with you what didn't work, on [email protected]. These colors are also used by professional hairdressers to cover our customers' white hair.
Best regards
S
Sylvie C.
Rating: 3 out of 5
following a purchase from 18/09/2023
The choice of relay point was not respected. Fast, trouble-free delivery
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Response from Ethnilink
Hello Madam, we're sorry for the inconvenience, but when the relay point is full or closed, Colissimo redirects the parcel to the nearest relay point. When you place your next order, you can choose the nearest post office as a drop-off point, to avoid this type of inconvenience. We wish you a pleasant day
J
JACK P.
Rating: 1 out of 5
following a purchase from 07/06/2023
short
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Response from Ethnilink
Hello Mr. Philomin, we wanted to know if you have nothing to report why you gave us 1/5. This would enable us to improve our customer service. Thank you for your feedback
Ethnilink customer service
J
Josée M.
Rating: 3 out of 5
following a purchase from 13/11/2022
I ordered the Probel Cocktail Crochet Wick 8". Apart from the fact that they are good quality strands however I think there was a deception on my order. Indeed, I ordered the color 2 Natural and T2/30 Tie & Dye Châtain Pointe Châtain Clair but, I think I was sent the color 1 because it is very very black. I can distinguish between the black colors 1, 1B and 2 and it is clear that the color collected is not the number 2 even if on the package, it says number 2.
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Response from Ethnilink
Hello Madam, we think that there was a misunderstanding on the chosen color because we can assure you that there was no deception on your order. Indeed, synthetic hair is darker than natural hair and from one model to another the color n°2 is not exactly the same. At Probel the 1b and the 2 are almost similar and black. Don't hesitate to ask us for the pictures of the colors if you have any doubt. We remain at your disposal for any further information and can be reached at 01.43.56.38.42 if needed from Monday to Friday until 7pm
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Vanessa M.
Rating: 2 out of 5
following a purchase from 29/01/2023
I have not received my entire package and I am still waiting for a product.
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Aristide A.
Rating: 1 out of 5
following a purchase from 15/01/2023
I am very pleased with the service and the quality of the product.
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Response from Ethnilink
Hello,
We are very sorry for the delay in your delivery. We had a problem with a product that delayed the preparation of your order. To apologize for the inconvenience, we have included a gift in your package which will arrive this week. We wish you a happy new year 2023
P
Philippe D.
Rating: 1 out of 5
following a purchase from 23/10/2022
My order had 2 items with shipping costs that I had optimized since it is a fixed amount. Ethnilink deleted one of the 2 items and refunded me and sent my order with only one item without asking me. I thus paid exorbitant shipping costs for a single item. If I had had a choice I would have cancelled my order before it was shipped. I will not order from this site again.
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Response from Ethnilink
Hello Mr. Deroche,
We are sorry for the inconvenience and will be more vigilant. We thought, wrongly, that you would prefer to have one product rather than none. Customer satisfaction is our priority and it is unfortunate that we were rated so harshly on one shipment. After checking your order, we see that you received a discount and that the shipping cost was 3 euros. The real shipping cost is 8 euros for the weight of your product. We have taken the difference at our charge.
We specialize in advice and personalized follow-up for skin and hair care, so don't hesitate to come back to us if you need it, because our advice in our store and on our website is free.
We hope to see you soon on our site Ethnilink or in our store in Paris 20th and wish you an excellent day
E
Echati L.
Rating: 2 out of 5
following a purchase from 12/09/2022
The order took a long time to be validated and sent. I had to send a message for it to be processed and sent. I am not satisfied with the handling
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Response from Ethnilink
Hello Madam, we are sorry that your first experience did not go as you wished. You bought your product on 12/09 and it was delivered on 16/09, 4 days later and emails and SMS were sent to you by Colissimo to follow up the shipment. We have been trying to satisfy our customers for 18 years and we hope to see you soon on the website or in our store in Paris 20th if you want personalized advice
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aurore M.
Rating: 3 out of 5
following a purchase from 03/05/2022
A little long but glad I got some samples!
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Angelique B.
Rating: 3 out of 5
following a purchase from 13/05/2022
A little disappointed! I ordered the olive oil coconut spray (new version) and received the old version (without coconut).
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