Customer reviews of europaband

Customer service is terrible

Beautiful bracelet but delivery time to receive had to get angry with Chronopost for them to deliver on the day of the event. While Europaband had told me that I would receive my package the day before. Really disappointed

4 -6 weeks after payment, I had to inquire when the order would be processed. I had immediately sent a PSF with the transfer details. In response, I received a standard text in English... thank you for providing the proof of payment. As soon as the amount is received, we will ship the goods. I then informed them again that the payment had already been x weeks ago. After that, I received no response, only a notification about the successful shipment. Customer service is different!

Not delivered what was ordered!

I put a QR code in the design, due to the poor quality of the print it could not be read.

Total failure to meet the deadline. Chaotic delivery of a product different from the order. Very poor communication.

The product was faulty, and they did not respond when I mentioned it.

An error was made on the proof while my order was correct, I had to place a second express order with very high shipping costs without any commercial gesture.

Order delay

At the time I am writing, I still have not received my order.. I am quite worried I absolutely need them for Thursday, July 10 without fail!

I received an order, the product invoice is of quality but my requests regarding the manufacturing were not read nor my request for a proof. Everything is generalized. Too bad I invested €180 in a product that does not meet my expectations.

Delivery postponed several times, material arrived 48h late.

Great, thank you

Fast delivery and package in line with expectations.

We had placed an order, it was incorrect without compensation or commercial gesture, we will not order again. 2 stars for the delivery times.

My order was not fulfilled according to the order form and it was not delivered on time.

For the moment, they charged me too much, I am writing you an email and I am still waiting for a response and the refund.

Following an error on the received order, I have been waiting for 10 days for my return to be taken into account. Customer service is completely unhelpful and refuses any phone exchange.

Hello, I am not satisfied. I ordered 250 pink silicone bracelets and only received 150. Can you send me 100 silicone bracelets as ordered? Thank you, Laurence Le Gal.

The attachments of the bracelets are a problem!!

I placed an order and I am disappointed with the quality of the keychains received... The result is not like the photo, it barely looks like fabric, as soon as you slightly bend the keychain, it keeps its shape and gets a crease... I don't think they will last long.... And unknowingly, they put a border on the creation that was not desired.

They did not deliver on time and do not accept the return of the item

Color does not match the image!

Unfortunately, the ordered goods were of very poor quality, very blurry. And the customer service leaves much to be desired.

Lost order, several phone calls to explain the problem. In short, not great. And I haven't seen the quality of the bracelets yet.

Ordered items perfect but the delivery time was not respected, as the proof was sent 3 weeks after the order. The package therefore arrived the day after it was needed (Basketball Tournament). What a shame!

Not at all satisfied. The print quality is poor. Still waiting for a solution but without success.

Wrong color delivered !!!

Do not take into account customer requests Do not link the quote information with the order preparers

Unfortunately not. I received more than 100 bracelets with poor print quality. I made a complaint. I am waiting for a response from them.

non-compliant order

long wait time, neck warmer arrived without the text and they only sent me back 50 out of 100

I am not satisfied at all.. at minute 1 I wanted to modify the order and I couldn't... no one answered me or gave me an option... they charged me and that's it

I received an order with the completely wrong bracelet color. My first order arrived with the correct bracelet color, but my second order with the same design and colors placed few months later arrived with 600 bracelets of a completely wrong color. I asked to reprint them with the correct color or send me a refund as I had an event to launch my company, but the customer support of europaband replied that is not their fault because in the comment section I did not specify the pantone. I replied that at the time of the creation of the wristband on the website, when I have to select the colour it asks me for a HEX code, not a pantone. You should be asking directly for the Pantone during the creation of the design, and not putting a note saying that is recommended to write it down in the comments. No additional replies from Europaband. I will not order again from this company, and will not recommend it to my network.

THEY DO NOT MEET DELIVERY DEADLINES!

I ordered dark green bracelets and they arrived light green.

absolutely not what was ordered and then stupid answers, that's just not acceptable

Hello, I forgot a number on the phone number to be inscribed on the bracelet. I informed by phone and by email the 2 digits to be added, but my request was not taken into account. Too bad.

On-site experience is OK despite some previews not working. Super efficient and quick on the proofs, thank you! However, the sales contact is terrible and refuses out of laziness to do the necessary tax paperwork for export. We had to go through a freight forwarder in a hurry to import our equipment on time.

Correct product but persistent defects on 500 silicone bracelets. I think they could have been avoided by checking the customization from the start, especially at this price.