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K
Rating: 1 out of 5
Logo not legible, poor quality
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Customer reviews of europaband
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 4 363 published reviews
Summary of reviews
The store consistently delivers on quality, with many reviews highlighting well-made products, accurate prints, and durable materials that meet or exceed expectations. Shipping and delivery stand out as fast and reliable, with timely arrivals, on-time or early delivery, and efficient processing of orders for events and urgent needs. Customer service and ordering experience are praised for ease, responsiveness, clear guidance, and helpful support, contributing to a smooth overall process. Repeated mentions of reliable performance for recurring orders and large events reinforce the store’s strong track record and value.
Reviews 1 and 2 stars
Reset filtersD
Rating: 2 out of 5
The quality of the product itself isn't bad, but it's not exactly what we were looking for. We would have liked a sales person to call us and suggest something else. We were prepared to spend more to get something of better quality. Too bad
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P
Rating: 1 out of 5
Hello I had ordered light blue bracelets with white printing. I received the blue bracelets but with a different color print. This is my disappointment, can you do anything if my customer is not satisfied? Sincerely Pascal VERNHES
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Response from europaband
Hello,
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
Thank you for your feedback.
You did not select a white color for the text, you left the original blue color which explains your disappointment but we can not be held responsible.
J
Rating: 1 out of 5
I ordered 200 bracelets. I even paid for the revision of the order, and I pointed out on 2 occasions that the color of the phrase on the bracelet was black. They sent it wrong, with the color blue. I would not repeat.
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B
Rating: 2 out of 5
We had a lot of trouble receiving our parcel, the GLS company was not very pleasant during delivery. We finally received our order, the bracelets are fine but about ten are broken, some during transport as I found pieces in the parcel, but some before the parcel was sent as parts were missing. We are quite disappointed for that. Have a nice day and good luck!
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J
Rating: 2 out of 5
I have received the strips I ordered. However, one of the requested colors is too dark. Indeed, the blue color is too dark compared to the one I requested. I can't read what's written on the band. Best regards.
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M
Rating: 1 out of 5
Not what I expected
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T
Rating: 2 out of 5
Hello, on the last two orders for chokers and pouches, there were consequent delays of several weeks in delivery without our being informed. Sincerely
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A
Rating: 1 out of 5
Alas, last year we were delighted, but this year everything went wrong. It can happen, but ... this time it was rude: I was delivered a file that didn't correspond to the proof, and after a complaint I was told that they were basing themselves on what was written on the invoice (look for the mistake, it seems to me that the proof is authentic). To compensate, I'm offered a 50% refund, which is better than nothing, even if it's still 50% too much for products that are already in my garbage can, or awaiting mystery delivery! It's a shame, even though the prices are excellent and some people (Monique) go out of their way to offer a personalized service.
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P
Rating: 1 out of 5
The wristbands were of very poor quality, the ink was all smudged and they also did not answer the complaint.
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V
Rating: 1 out of 5
fast delivery, the cords are top notch but the plastic sleeves arrived all folded and unusable. Mail sent on receipt with photos but no return.
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R
Rating: 2 out of 5
the color is lighter than expected and my logo has no inscription, the problem is that your preview on the site doesn't really match. I'd like to recommend it, if possible!
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G
Rating: 1 out of 5
It wasn't my name on the order form but my association's email address, not easy to negotiate with the delivery company.
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T
Rating: 2 out of 5
For the 2nd year in a row, I was very, very worried that I wouldn't receive them in time. 1500 coureurs....not having any news, I called on Friday 27/09 (2 days before the virade de l'espoir and our color run) and was told that the order had been lost...I had to insist that it be sent back to me urgently. I finally received the parcel on Saturday morning (even though chronopost had sent me 1 e-mail telling me that the parcel would arrive on Monday 30/09).
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J
Rating: 1 out of 5
A SCAM, DO NOT ANSWER THE PHONE, THE ORDER DOES NOT ARRIVE ON TIME, AND DO NOT GIVE SOLUTIONS, IF YOU WANT TO THROW MONEY THIS IS YOUR SITE
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S
Rating: 1 out of 5
Before placing an order, I was assured that it would arrive in time for the event. As it turns out, they arrived 4 days after the event. Not only that, but the bracelets were not what I ordered. On top of that, I receive no response from customer service even though I call and write to them. Disappointed.
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L
Rating: 1 out of 5
I paid for an express delivery service (calling ahead and making sure it was so I was paying almost double for the order) and it arrived when I no longer needed it 5 days after the agreed day. They have not solved anything (I ask for compensation for the difference of the extra cost).
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J
Rating: 1 out of 5
The order arrived wrinkled, the print is of VERY BAD QUALITY, you can see all the print pattern in the ink. I am very dissatisfied.
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G
Rating: 1 out of 5
I received the parcel three days after my service and had to collect it from the GLS carrier.
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L
Rating: 1 out of 5
Very long wait for product design and delivery.....
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J
Rating: 2 out of 5
The color didn't match my expectations. You have to choose the color from a color wheel. Chromatic circle that doesn't necessarily correspond to our visions. I think there should be an explanation of how to choose the color so as not to have any unpleasant surprises on delivery.
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P
Rating: 1 out of 5
Where are my paid products?
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H
Rating: 2 out of 5
Some ribbons, especially the white lettering, were partially incompletely colored.
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S
Rating: 1 out of 5
Very bad experience. I paid for the BAT option, but it was automatically validated without being asked. In addition, I have been waiting more than 10 days to be contacted to find a solution that has my contact details.
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D
Rating: 1 out of 5
Still nothing received
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J
Rating: 1 out of 5
Fast and good
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B
Rating: 1 out of 5
Fast and efficient
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D
Rating: 1 out of 5
Not as ordered, yellow bracelet with a white stripe. Not great.
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R
Rating: 2 out of 5
The product is of good quality. But the delivery time is too long
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M
Rating: 1 out of 5
The first order was lost, the second came too late. What can I say about that. I haven't got the money back yet either. I'll probably have to take care of it myself. So all in all, absolutely subterranean.
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H
Rating: 1 out of 5
The bracelets arrived in black and white when clearly the invoice showed a picture of the bracelet in color. I will claim
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M
Rating: 1 out of 5
Never received
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B
Rating: 1 out of 5
Very bad experience. Deadlines not met, no news. No customer service. Would not recommend.
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B
Rating: 1 out of 5
Late delivery
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J
Rating: 2 out of 5
Delivery on time, but wrong color bracelet! I'm still waiting for a refund for this order, which doesn't conform to the initial request or to the optional proof paid for and validated by me...
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F
Rating: 1 out of 5
Delivery was made on time, but not without difficulty... Several calls and reminders were necessary to get to the point... quantity errors in the quotations, late replies or no reply at all on deadlines. I'm not sure we'll be buying bracelets and tokens from you again in two years' time.
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S
Rating: 2 out of 5
The uploaded logos were pixelated for no reason.
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B
Rating: 1 out of 5
We have not received our parcel. We are used to ordering from you and have always received our parcels. We don't understand what happened this time.
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S
Rating: 1 out of 5
Hello, Very disappointed with the after-sales service following a spelling error on their part, my proof was correctly done. No offer of a refund was made, except for a 30% discount on a future order. I did not accept this offer, knowing that the error did not come from my proof. I requested a full refund, which was refused. Sincerely
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L
Rating: 1 out of 5
Printing defect on one strip of each series
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