Customer reviews of europaband

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/01/2022 à 15h39 following a purchase from 12/01/2022

Order placed on January 12 but still not received!

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Acheteur Vérifié

Rating: 2 out of 5

Published on 05/01/2022 à 15h54 following a purchase from 22/12/2021

The products are fine, but delivery was delayed and the after-sales service was unresponsive and unreachable by phone.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 04/01/2022 à 11h19 following a purchase from 24/12/2021

still no order

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Response from europaband Published on 04/01/2022

Hello, according to the UPS tracking system, your order has been delivered and picked up at the parcel centre you selected when you placed your order.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 04/01/2022 à 06h16 following a purchase from 23/12/2021

Delivery 70 kms from my home.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/12/2021 à 22h44 following a purchase from 18/11/2021

Not satisfied at all, 3 weeks to receive them only to be unable to use them because they were received after the event.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/11/2021 à 10h00 following a purchase from 06/11/2021

Why?

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Response from europaband Published on 08/12/2021

Hello, after checking, the shipment was made in your name to the selected parcel delivery address. Can you send us a photo of the delivery label so that we can report the problem to UPS?

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Comprador Verificado

Rating: 1 out of 5

Published on 26/10/2021 à 14h11 following a purchase from 06/10/2021

I work in events and they are the worst quality fabric wristbands I know of. The service is non-existent they do not answer emails or calls. Don't waste your money and don't jeopardize the quality of your event.

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Comprador Verificado

Rating: 2 out of 5

Published on 26/10/2021 à 11h54 following a purchase from 18/10/2021

The logo was very very small on the bracelet and the paper is thinner than other bracelets.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/10/2021 à 18h06 following a purchase from 20/10/2021

Non-respect of the proof - customer service telling me it doesn't matter (we all know how important logo colors are on event bracelets!). Impossible to get a correct production or a refund. 200euros in express delivery lost... I don't recommend it!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/10/2021 à 10h32 following a purchase from 13/10/2021

The bracelets I received containing a QR code are not usable because the QR code is too small. The graphics department didn't tell me.

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Response from europaband Published on 08/12/2021

Hello, As mentioned in our e-mail, we tested it with an iPhone 11 and the QR code was easy to read.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/10/2021 à 15h40 following a purchase from 21/09/2021

order received 2 weeks later, without any information from customer service. Choker received not as requested. Color not respected.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/10/2021 à 19h41 following a purchase from 29/09/2021

Home delivery not made on time

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Acheteur Vérifié

Rating: 2 out of 5

Published on 24/09/2021 à 08h07 following a purchase from 19/09/2021

Very disappointed because the logo I sent does not appear on the bracelets.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 15/09/2021 à 18h27 following a purchase from 09/09/2021

As a regular Europaband customer, I am extremely disappointed with my latest order. The instructions were not followed, despite Guillaume's confirmation that they had been taken into account. No sign of life for 48 hours, no answer on the phone... Where is the customer service? In short, only order from europaband if your deadlines are far away. Otherwise, go to your local printer!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/09/2021 à 15h40 following a purchase from 08/09/2021

We are very disappointed, we had ordered 150 bracelets, 20 of which we can't use super badly printed, 2 of which have no writing at all

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Acheteur Vérifié

Rating: 1 out of 5

Published on 10/09/2021 à 00h22 following a purchase from 17/08/2021

My order that was paid with delivery was not delivered. So I lost my order and my money! I don't use it yet.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 31/08/2021 à 10h10 following a purchase from 03/08/2021

Does not respect deadlines. Ordered 1 month ago and I'm still waiting for my bracelets... Bad follow-up

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/08/2021 à 13h55 following a purchase from 17/08/2021

The visual received is not the one displayed on the order form and no after-sales service at the moment.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 10/08/2021 à 12h17 following a purchase from 20/04/2021

Delivery time not respected and unfortunately no information from customer service... our order would have been sent to another customer! In addition, on receipt some badges did not work.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 09/08/2021 à 09h10 following a purchase from 15/07/2021

Quite good, however I do not find it normal when two orders are placed 2 minutes apart and you send 1 package that includes both orders and you do not deduct the transport of 1 order.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 06/08/2021 à 15h04 following a purchase from 31/07/2021

J'ai pas reçu ce que j' ai commandé J'avais demander doré j'ai reçu blanc Et une partie de la phase n'a pas été écrite Mariage Armande et Jean- Paul le 18/09/2021 Il y a qu'une moitié

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Response from europaband Published on 06/08/2021

Hello, after checking your order, it turns out that you had ordered white bracelets with the personalization /"Armande & Jean-Paul le 18/09/2021/". I invite you to look at your invoice, the elements are notified there.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 04/08/2021 à 21h08 following a purchase from 30/06/2021

I am disappointed to receive a damaged piece of furniture.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 04/08/2021 à 19h04 following a purchase from 01/06/2021

Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.

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Comprador Verificado

Rating: 2 out of 5

Published on 29/06/2021 à 15h31 following a purchase from 19/05/2021

I RECEIVED IT VERY LATE, THEY LOST MY FIRST ORDER, THE COMMUNICATION WITH THEM IS HORRIBLE, THEY BARELY RESPOND TO EMAILS, YOU CAN'T CALL THEM ON OR ANSWER THE PHONE, AND THEY HAVEN'T MET THE DELIVERY TIME FOR THE REPLACEMENT EITHER.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/11/2020 à 17h11 following a purchase from 30/10/2020

Very bad, an unpleasant experience. Would not recommend!

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/09/2020 à 15h15 following a purchase from 09/08/2020

Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/09/2020 à 16h38 following a purchase from 01/09/2020

30 bracelets were missing

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Response from europaband Published on 08/09/2020

Hello, Which bracelets did you miss? You should have notified us so that we could send you the 30 missing bracelets.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 19/08/2020 à 01h35 following a purchase from 16/08/2020

The colors advertised and those received are not at all the same.

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Response from europaband Published on 19/08/2020

Hello, could you send us a picture of your product?

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/06/2020 à 11h13 following a purchase from 24/04/2020

Delivery times postponed from week to week. Order placed on 12/04/2020 and received at the beginning of June when it was supposed to be delivered before the deconfinement for our employees. I do not recommend

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h57 following a purchase from 28/04/2020

The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 09h00 following a purchase from 27/04/2020

An order that takes an extremely long time to arrive without any in-process information

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/06/2020 à 07h31 following a purchase from 27/04/2020

Order received very late on 06/06 with no advance notice of the delay.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 05/06/2020 à 18h38 following a purchase from 27/04/2020

Delivery very late ... no response to email ... ah if after 10 days to say "we are overwhelmed" ... not professional at all and they do not care. A FUIR

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Acheteur Vérifié

Rating: 2 out of 5

Published on 06/05/2020 à 16h25 following a purchase from 16/03/2020

Order finally arrived after more than a month. Products as ordered.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 24/02/2020 à 14h40 following a purchase from 19/02/2020

I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.

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Response from europaband Published on 24/02/2020

Hello, We're sorry that the order didn't go as smoothly as we'd hoped. Could you please describe to me what's wrong with your visual by e-mail at [email protected]. We'll try to rectify your problem. Thank you in advance.

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Comprador Verificado

Rating: 1 out of 5

Published on 03/01/2020 à 21h05 following a purchase from 23/12/2019

I have not received anything yet, I wanted to know when I will receive my order?

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Response from europaband Published on 06/01/2020

Good morning, We regret your comment because the delivery was made on 12/30/19 with your signature as proof of delivery. best regards

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Comprador Verificado

Rating: 1 out of 5

Published on 07/12/2019 à 10h54 following a purchase from 10/04/2019

The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...

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Response from europaband Published on 09/12/2019

Dear customer, We are sorry for your comment.
We printed the file you sent with the order without changing the design chosen by you. We are not allowed to change the file sent by customers.We do not number our wristbands, but your request came once the order had been sent. It was too late to change anything, we apologize for that.Next time you would have to give us your feedback by placing the order, we have added a comment area where you can leave your instructions.Regards

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Comprador Verificado

Rating: 2 out of 5

Published on 29/10/2019 à 20h11 following a purchase from 30/09/2019

I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.

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Response from europaband Published on 30/10/2019

Dear Noelia, Thank you for your feedback. We are very sorry for the mishandling of your problem.We reshipped the missing bracelets.You could have contacted the sales team to find together a new solution for your order.We would have been happy to make up for the mistake.We apologize for the inconvenience.Best regards

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Comprador Verificado

Rating: 1 out of 5

Published on 29/10/2019 à 07h43 following a purchase from 31/05/2019

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

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Response from europaband Published on 29/10/2019

Dear Juan Miguel, Indeed, the delivery can sometimes take longer when it is a little bit far away.
Unfortunately, we can not control the smooth running of each delivery, nor can we manage each delivery person but we are trying to correct this problem by using another carrier. We apologize for the inconvenience. Best regards

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Comprador Verificado

Rating: 2 out of 5

Published on 28/10/2019 à 17h20 following a purchase from 29/05/2019

my assessment is regarding the quality of the bracelet.

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Response from europaband Published on 29/10/2019

Dear customer, Thank you for your feedback. We are sorry to hear that the quality of our products did not meet your expectations. It is true that when the file has a lot of color like yours, the printing can sometimes lose a bit of quality. We will try to improve this point so that we will no longer send disappointing products.
We will try to improve this point so that we no longer send disappointing products. Best regards.