Customer reviews of europaband

Home delivery not made on time

Very disappointed because the logo I sent does not appear on the bracelets.

As a regular Europaband customer, I am extremely disappointed with my latest order. The instructions were not followed, despite Guillaume's confirmation that they had been taken into account. No sign of life for 48 hours, no answer on the phone... Where is the customer service? In short, only order from europaband if your deadlines are far away. Otherwise, go to your local printer!

We are very disappointed, we had ordered 150 bracelets, 20 of which we can't use super badly printed, 2 of which have no writing at all

My order that was paid with delivery was not delivered. So I lost my order and my money! I don't use it yet.

Does not respect deadlines. Ordered 1 month ago and I'm still waiting for my bracelets... Bad follow-up

The visual received is not the one displayed on the order form and no after-sales service at the moment.

Delivery time not respected and unfortunately no information from customer service... our order would have been sent to another customer! In addition, on receipt some badges did not work.

Quite good, however I do not find it normal when two orders are placed 2 minutes apart and you send 1 package that includes both orders and you do not deduct the transport of 1 order.

J'ai pas reçu ce que j' ai commandé J'avais demander doré j'ai reçu blanc Et une partie de la phase n'a pas été écrite Mariage Armande et Jean- Paul le 18/09/2021 Il y a qu'une moitié

I am disappointed to receive a damaged piece of furniture.

Unfortunately, the book bracelets with the press studs to close them were very difficult to fasten :(. Delivery times were also extremely long. In short, not satisfied.

I RECEIVED IT VERY LATE, THEY LOST MY FIRST ORDER, THE COMMUNICATION WITH THEM IS HORRIBLE, THEY BARELY RESPOND TO EMAILS, YOU CAN'T CALL THEM ON OR ANSWER THE PHONE, AND THEY HAVEN'T MET THE DELIVERY TIME FOR THE REPLACEMENT EITHER.

Very bad, an unpleasant experience. Would not recommend!

Over a month to receive the order with a shipment supposed to arrive on Friday by Saturday at the latest, received on the Monday after our event. Deadlines are not respected and order tracking is not serious.

30 bracelets were missing

The colors advertised and those received are not at all the same.

Delivery times postponed from week to week. Order placed on 12/04/2020 and received at the beginning of June when it was supposed to be delivered before the deconfinement for our employees. I do not recommend

The product is of high quality and very pleasant, but the follow-up of the order and the management of deliveries was laborious... Even in difficult times, it's a duty to inform customers of any delays or difficulties encountered.

An order that takes an extremely long time to arrive without any in-process information

Order received very late on 06/06 with no advance notice of the delay.

Delivery very late ... no response to email ... ah if after 10 days to say "we are overwhelmed" ... not professional at all and they do not care. A FUIR

Order finally arrived after more than a month. Products as ordered.

I asked for a quote on the design of my bracelet I was told that this would only be possible if the order was validated Result: I don't have any design and my order is validated, and I receive something that doesn't suit me visually.

I have not received anything yet, I wanted to know when I will receive my order?

The font size is wrong. They don't ask you anything, I wanted them numbered and they put 001 in all of them...

I ordered some personalized wristbands, they arrived wrong and when I asked for a solution, I did get an answer, but they still arrived wrong. I would not order from this company again.

It arrived several days late and was of no use to me. I did not get my money back, and they were not responsible for the delay.

my assessment is regarding the quality of the bracelet.

The words will be gone in a couple of days!

They made a mistake in the color of the bands, after contacting them and recognizing their mistake, the solution they gave me was a small discount for the next order. When I told them that I was not satisfied with the solution they gave me, they stopped answering.

Supplier to be avoided! The bracelets ordered in 96h express were delivered after 2 weeks and arrived after the date of the event (my wedding). I literally had to pester non-existent customer service for 2 months to get my order refunded.

Unprofessional! Would not recommend! No consideration for the customer. To be avoided! I placed my order 13 days in advance to be sure to receive everything for my event. Unfortunately, it still wasn't ready on D-1. And according to their after-sales service, I should have ordered even earlier... when the selling point on the site is rapid delivery (3/5 days max...) and the customer is blamed, it's a real lack of consideration. I have requested a refund since my event has passed. Ah, if someone had offered to pick up my order in Orleans in the middle of the week when I'm working in Paris. A bit complicated to imagine, especially when you're paying full price... So avoid it!

A disreputable company that refuses to take responsibility for its mistakes and lack of product information.

I contacted the customer service to have confirmation of the processing time of my future order I had confirmation of the ability to meet the deadlines announced, I paid a supplement in order to have the delivery before 13h. I received the delivery 5 days late.... Thanks to the so-called fast processing guaranteed in 24h... I sent an email to customer service to inform them... Never got a reply.

Delivery by UPS which leaves no notice of passage and which sends you by mail a dead link which informs you therefore nothing! The event having passed in the meantime, we lost our money, so we found something more serious and cheaper!

Delivered to a relay point without any notification, even though the package was to be delivered to the billing address.

Out of time 10 days after the event - Difficulty with commercial gesture and file follow-up - I would not recommend to neighbouring associations.

never received delivery request refund

transport delays